Bewertung
1,6
Mangelhaft · von 5 Sternen
Norwegian Cruise Line Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.127
310 in den letzten 12 Monaten
Reiseanbieter
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.127)
310 in 12 MonatenIhre Stimme
Erfahrung zu Norwegian Cruise Line schreiben
Manuela
Verifizierte Bewertung
Sono una crocierista con 34 fatte con…
Sono una crocierista con 34 fatte con quasi tutte le compagnie. Ho apprezzato in passato NCL in quanto non ho mai avuto grossi problemi. Sono appena sbarcata dalla Down da Lisbona a Barcellona e devo dire che sono rimasta imbarazzata dalla gestione fatta al desk con più di un problema. Il primo la coda per entrare all' arrivo a Lisbona con nessun gesto di scuse. La seconda ho atteso per 2 ore l' arrivo del tecnico per ripristinare l' acqua calda nella mia cabina da mezzanotte alle 2. La terza una comprovata dimostrazione che chi ci riordinava la camera entrava senza motivo nella stessa spostando le cose. La quarta la valigia rotta e da loro riparata senza darmi un rimborso equo si è distrutta al mio rientro cioè oggi. Mille richieste di chiarire queste problematiche e risolte da una certa Anna Maria capo dipartimento con un semplice rimborso di 18 Euro in transfer. Sono rimasta basita dal fatto che dopo 34 crociere abbia visto una Compagnia non preoccuparsi del cliente nemmeno quando la persona che doveva sistemare la camera improvvisa un disordine su cose a terra e abiti personali trovati sgualciti sopra e sottoil letto. Questo per me è molto grave. Sto rientrando a Milano ora e devo dire perplessa per la poca competenza nel servizio clienti che rimane l' immagine più importante per una Compagnia NCL con cui ho fatto 5 crociere.
0
Sarahi Torres
Verifizierte Bewertung
I am extremely disappointed with…
I am extremely disappointed with Norwegian Cruise Line. I had to miss my vacation because I was hospitalized for a week with a serious medical issue. I was required to have a line placed and receive IV antibiotics for a month after my hospitalization. This was completely unexpected and completely outside of my control. I contacted Norwegian Cruise Line hoping they would show some compassion and at least provide a credit toward a future cruise. Unfortunately, they refused to credit my account. After everything I went through medically, it was incredibly upsetting to also lose the money I had paid for a vacation I was physically unable to take. I understand that cruise lines have policies, but I expected better customer service and compassion when dealing with a genuine medical emergency. I am very disappointed with how Norwegian handled my situation and will think twice before booking with Norwegian again. Very disappointing experience.
0
Rosemary
Verifizierte Bewertung
Change in itinerary after payment in full
They changed our itinerary after payment in full was made ($10,000.00). That does not include airfare, transfers and a hotel in London. This was not simply a change to a cruise itinerary for us—it was the loss of an important part of a once-in-a-lifetime, bucket-list journey. At 75 and 76 years old, we planned this trip with the understanding that we might not have another opportunity to visit these destinations. Liverpool was one of the places we were looking forward to experiencing, and having it removed from the itinerary was deeply disappointing. We understand that NCL's contract permits changes to ports of call. However, having the contractual right to make a change does not diminish the impact that change can have on your guests, particularly when the trip represents a significant financial investment, months of planning, and a dream that may never be repeated. For us, Liverpool wasn't just another port. It was part of the experience we purchased, anticipated, and may now never have the opportunity to experience.
0
Adam Santee
Verifizierte Bewertung
Totality bad
Just bad bad bad bedbugs
0
William Starke
Verifizierte Bewertung
My wife and my sister just took a…
My wife and my sister just took a cruise on THE GATAWAY Ship out of Miami to the Bahamas, we departed on 8/24/26 and returned to Miami on 8/28/26. We stayed on Deck 16 in "THE HAVEN" Room 16120...... 1st off I wanna say that everyone that works on the ship was always smiling and glad to be there..... I`m from New York and unlike the people back home, who are resentful and full of attitude in the workforce, the crew on the ship was like from another world. Every one of them looked impeccable all the time. Well dressed and well groomed, amazing attitude and like I said glad to be there...... The Bartenders in the Haven were truly 110% professional, one of the bartenders told me he was there for 26 years.... That man was there every time I went past the bar, he was there working from 730am till late at night, what an amazing work ethic! And Glad to be there! The Hostess Lynett was always always glowing,greeting us for all our meals in the nicest restaurant i have ever seen and eaten in. Leni behind the courtesy desk made out trip.Leni always looked like a million bucks too. Whenever we saw them each woman always gave us a super warm welcome.... We can not say more good things, our butler was amazing..We are far from rich people, but i tell you what the people in the Haven treated us like Royalty... The Wine Stewart Lady was also amazing, always trying to please my wife and sister with there favorite wines, we went to shore on the private island and rented a Villa for the day, and the wine steward lady was there working too!!! She was balancing the serving tray on her head!!! I wish i remembered her name as she too always made us feel Special..... We also made some life long friends on this cruise....... We will be back NCL and want to thank you for the best vacation of our lives! Bill Nina and sister April
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
Alternativen zu Norwegian Cruise Line
Reiseanbieter-Ranking →Häufige Fragen zu Norwegian Cruise Line
Ist Norwegian Cruise Line seriös?
Norwegian Cruise Line erreicht aktuell 1,6 von 5 Sternen aus 1.127 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Kreuzberger Ring 68, 65205 Wiesbaden, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Norwegian Cruise Line?
Kundinnen und Kunden bewerten Norwegian Cruise Line im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 1.127 Bewertungen. 310 davon stammen aus den letzten 12 Monaten.
Wo hat Norwegian Cruise Line seinen Sitz?
Norwegian Cruise Line hat seinen Sitz in Kreuzberger Ring 68, 65205 Wiesbaden, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Norwegian Cruise Line gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Norwegian Cruise Line beansprucht?
Nein. Das Profil von Norwegian Cruise Line ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Norwegian Cruise Line hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Norwegian Cruise Line auf Bewertungen?
Norwegian Cruise Line: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Norwegian Cruise Line negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.