Bewertung
2,0
Mangelhaft · von 5 Sternen
Last Minute Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
21
15 in den letzten 12 Monaten
Reiseanbieter
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (21)
15 in 12 MonatenIhre Stimme
Erfahrung zu Last Minute schreiben
ARNAUD WATINE
Verifizierte Bewertung
STATUS HONERED WHY??
Traveled 5 times with you 4 was good but??? FIRST MY MISTAKE CHAT FOR REQUEST OK IN PROCESS:, Puntacana, from 4 to 8 August changing I SAY OK FOR GHADA MARTINIQUE TENERIFE ANYTIME ANY CONDITION TO UNLARGE POSSIBILITIES THEN RESPONSE THAT CONDEMN THE FAMILY HOLIDAYS AND MONEY SORRY NO PLANE FOR POINT A PITRE I GO TO PUNTACANA???? Then a change error seams to block everything NO ANSWERING FROM 4 August MONEY PAID paid. PUNTACANA HONORED SORRY I I HAVE NOT TRAVELED STATUS: “TRIP COMPLETED” — €7,782 PAID — CHANGE REQUEST ACCEPTED AND RECORDED 26 HOURS BEFORE DEPARTURE — RESULT: I DID NOT TRAVEL. I made a passport mistake, which I fully accept. It happened after a very difficult personal event that completely disrupted our holiday plans. The trip had been booked only 5 days before departure. As soon as I discovered the problem, I contacted Lastminute to postpone the trip to Punta Cana. I was also open to other dates and destinations, including Guadeloupe, Martinique and Tenerife. My change request was accepted and recorded 26 hours before departure. I found several possible alternatives myself and kept the relevant documents. Then a “CHANGE ERROR” appeared on my case. Since then: no clear explanation, no phone call, only automated messages saying that someone will contact me. Yet my account says “TRIP COMPLETED”, and I even received messages asking how my trip went. BUT I DID NOT TRAVEL. I have been a Lastminute customer for years. This was my fifth trip with you. I paid around €8,000 for my wife and my 14-year-old daughter’s holiday. I simply want someone to properly review my case, explain what happened, tell me what happened to my money, and explain why my accepted change request was not completed. I do not want another automated response. Several Customer care agents from the 04/08 to now are saying it will happen but 0 responses Please no automatic answer I deserve a Real person and a solution Thx
0
Momi
Verifizierte Bewertung
Disappointed
I really like lastminute but this time a flyght operated by wizz air has been changed from 6,30pm to 8,15 am, making me loose a full day . The offer refund only for that flyight back but I already booked everything on destination. Disappointed and, if I wanted to wake up that earliy, I would have made reservation on that time on first place
0
Adrian
Verifizierte Bewertung
i have given one star as you cant leave…
i have given one star as you cant leave a minus. I made the mistake of booking a weekend break through this scam company, back in March of this year due to non excisting flights the whole trip was a awful. I have been trying since then then YES nearly four months for a resolution. repeated phone calls and emails to them all i have had back is the standard 2 we are sorry to hear this a member of our team will contact you to sort this out" and guess what nothing. I URGE EVERYONE NOT TO USE THIS COMPANY AS ONCE THEY HAVE YOUR MONEY THAT IS ALL THEY CARE ABOUT. I wont be surprised when this gets posted that there will be 5* reviews either side of this one
0
Viktor
Verifizierte Bewertung
Really bad costumer support
Really bad costumer support. you can only call to book new flights, if you want help with your order then you are relegated to contacting them via their online chatt. Furthermore, they do not assist you with adding packages and provide recommendations contrary to information provided by the flight company. Would not recommend.
0
Victor gredilla
Verifizierte Bewertung
incumplimiento y falta de respuestas
contraté el servicio de envío al correo de las tarjetas de embarque y no me las enviaron y, además de no hacerlo, me contestaron diciendo que fuera a la compañía de vuelo. He pasado los dos últimos días de mi viaje muy preocupado y no he podido aprovecharlos. Al final, por lo menos, la compañía aérea ha respondido. Horrible experiencia.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Last Minute
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Ist Last Minute seriös?
Für Last Minute liegen bisher 21 öffentliche Bewertungen vor (2,0 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Grubhof Nr. 57, 5092 St. Martin bei Lofer, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Last Minute seinen Sitz?
Last Minute hat seinen Sitz in Grubhof Nr. 57, 5092 St. Martin bei Lofer, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Last Minute gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Last Minute beansprucht?
Nein. Das Profil von Last Minute ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Last Minute hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Last Minute auf Bewertungen?
Last Minute: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Last Minute negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.