Bewertung
1,5
Mangelhaft · von 5 Sternen
Latam Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.204
280 in den letzten 12 Monaten
Flugsuchmaschine
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.204)
280 in 12 MonatenIhre Stimme
Erfahrung zu Latam schreiben
Ute Schiebenes-Wirth
Verifizierte Bewertung
Nie wieder.
Nie wieder. Inlandsflug Brasilien ausgefallen, Null Info, null Koordination weder seitens dem Personal noch seitens einem Verantwortlichen der Airline. Wirth aus Deutschland
0
Daphne Torres
Verifizierte Bewertung
Extremely Disappointed
Extremely Disappointed — Requesting Management Resolution My partner and I were scheduled to travel with LATAM today on an 11:35 AM flight to Peru. When we arrived at the airport, we were stopped because my partner’s passport expires in approximately four months, and we were informed that Peru requires six months of passport validity for travel. The LATAM representative at the airport was helpful and explained that, as a one-time courtesy, we could contact LATAM to change our flight after arranging an emergency passport renewal. We immediately began trying to resolve the issue. We first contacted the passport agency to arrange an appointment for a same-day passport renewal. Approximately 30 minutes after leaving the airport, I called LATAM, expecting to make the change as the airport representative had instructed us. Instead, the phone representative told me that we could not change the flight without paying additional penalties and fees. I repeatedly explained what the LATAM airport representative had told us only minutes earlier, but the phone representative would not honor it and essentially did not believe what I was telling them. What makes this even more frustrating is that our reservation showed free changes. I asked whether LATAM could at least provide a travel credit or voucher so that the thousands of dollars we had already spent could be applied toward replacement flights. That request was also denied. We spent more than $3,000 on these tickets and received only approximately $400 back in taxes. I understand that passport requirements are ultimately the passenger’s responsibility. My complaint is about how LATAM handled the situation after we were denied travel. We relied on the instructions given to us directly by a LATAM employee at the airport, acted on those instructions immediately, and then were told something completely different by LATAM less than an hour later. Losing thousands of dollars after being told by your own employee that we had an option to change the flight feels completely unacceptable. This experience has left us feeling misled and extremely disappointed with LATAM. I am requesting that LATAM management contact me directly and review the airport interaction, our fare conditions, the recorded customer-service call, and our request for a flight credit or other reasonable resolution. I would like this matter escalated and resolved before I pursue additional complaints and share our experience publicly.
0
David Ross
Verifizierte Bewertung
AVOID LATAM AIRLINES
DO NOT USE THIS AIRLINE IF YOU CAN AVOID IT! If you have booked a tour which includes LATAM domestic flights, good luck! On a 2-week holiday in Peru, which included international flights to/from Peru and domestic flights within Peru, BOTH the domestic flights on my itinerary were cancelled “due to unscheduled maintenance”. After a lot of hassle, I was eventually rebooked on much later flights, which meant I wasted a whole day on each occasion hanging around the airport and I consequently lost that portion of my holiday. Additionally, the connecting flight back to the UK was delayed by an hour and a half just as passengers were about to board, due to a “technical problem”. Did LATAM offer any compensation? No. I had to struggle and haggle with them to finally get a paltry “goodwill gesture”, which in no way compensated for the loss of time and enjoyment during my holiday. Finally, if you have to travel with LATAM, don’t expect anything of the food on the in-flight service for the international flights (or even for the domestic flights). It was disgusting - the worst I have ever experienced. It does not surprise me that, looking at other people’s reviews, this airline rates so poorly. And they don’t seem to care!!!!!!
0
Naty Zariquiey
Verifizierte Bewertung
I traveled with my two minor children…
I traveled with my two minor children (ages 16 and 17) and the LATAM staff in Lima put us through an absolute nightmare on August 13: ❌ Separated and seats canceled: They broke our original reservation and split us up onto different Delta flights that were already full. They changed us across three different flights in a single day. ❌ Total abandonment: They left us stranded for over 19 hours at the Lima airport, knowing we are Canadians and had nowhere to go, without food or proper assistance. ❌ False promises and abandonment in Miami: They imposed a 12-hour layover, promising a hotel and food, but upon arriving in Miami they gave us nothing, leaving us stranded and forcing me to pay out of my own pocket. I demand a solution @LATAM_Airlines for this abuse!"
0
Daniele
Verifizierte Bewertung
Il peggior sito mai visitato! Nemmeno Poste Italiane è capace di tanto
Sui voli, nulla da eccepire (a parte spostare un intercontinentale a 5 ore dalla partenza prima, per poi dopo un'ora spostarlo al giorno dopo, senza spiegazioni). Il sito? il peggiore e il più macchinoso mai visitato. Vuoi fare il check in? A volte sì, a volte ACCESSO NEGATO. Vuoi richiedere un pasto speciale? Non puoi selezionarlo dal sito, devi contattarli su FB! (ma quanti dipendenti servono per rispondere alle richieste di tutti?!?) Hai bisogno di aggiungere un bagaglio? Non puoi se non hai un codice fiscale brasiliano, devi farti chiamare da loro o pagarlo un rene in aeroporto. Spero di non volare mai più con loro
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Latam
Flugsuchmaschine-Ranking →Häufige Fragen zu Latam
Ist Latam seriös?
Latam erreicht aktuell 1,5 von 5 Sternen aus 1.204 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Kaiserstr. 5, 60311 Frankfurt am Main, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Latam?
Kundinnen und Kunden bewerten Latam im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 1.204 Bewertungen. 280 davon stammen aus den letzten 12 Monaten.
Wo hat Latam seinen Sitz?
Latam hat seinen Sitz in Kaiserstr. 5, 60311 Frankfurt am Main, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Latam gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Latam beansprucht?
Nein. Das Profil von Latam ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Latam hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Latam auf Bewertungen?
Latam: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Latam negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.