Bewertung
1,7
Mangelhaft · von 5 Sternen
Hertz Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
90
28 in den letzten 12 Monaten
Mietwagenanbieter
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (90)
28 in 12 MonatenIhre Stimme
Erfahrung zu Hertz schreiben
Adam
Verifizierte Bewertung
May of the cars are cratched so be sure…
May of the cars are cratched so be sure to take pics first
0
Kate
Verifizierte Bewertung
Hertz admitted their error - then sent a recovery team to my home
I have been renting a car from Hertz South Africa since May and extending the rental monthly. I specifically asked whether I could receive a better rate as a long-term customer. Hertz subsequently began quoting me approximately R8,880 per month, which I reasonably understood to be my new long-term rate. It later emerged that Hertz staff had failed to add the waiver charges to two successive extensions. Hertz’s own Area Manager acknowledged in writing that there had been an “oversight on the calculation by our agent in Port Elizabeth.” Despite this being Hertz’s error, I was suddenly presented with a substantial retrospective bill. On 12 August I actually phoned Hertz myself to extend the rental for another month. Hertz told me what to pay and processed approximately R8,800 from my card. Only afterwards was I told that, yet again, Hertz had failed to include the waiver charges and that I now needed to pay those as well as retrospective charges. I repeatedly tried to resolve this. I asked for a proper reconciliation of the account and, because I could not afford the suddenly increased monthly cost, asked whether I could continue without the optional waivers. Hertz refused. I was not hiding the vehicle, avoiding Hertz or refusing to communicate. I was actively corresponding with them about a billing dispute caused by errors Hertz itself had acknowledged. Nevertheless, on 21 August, only nine days after Hertz had accepted my latest extension payment, a recovery team arrived at my remote rural home and took the vehicle. I want to be clear that the recovery agents themselves were professional, showed me their credentials and actually tried to help once I explained what had happened. My complaint is with Hertz. Hertz says it sent me an SMS before the recovery. I did not receive one and there is no Hertz message in my phone’s message history. I also received no telephone call warning me that recovery was imminent. The email I had received said only that if I would not make the additional funds available, “it would then be best if you return the vehicle.” It gave no return deadline and did not warn that recovery action was about to take place. I have now been left without transport at a remote property after Hertz accepted payment from me for an extension, while the underlying account dispute remains unresolved. I am escalating the matter through Hertz senior management and the Consumer Goods and Services Ombud. After months of repeated administrative problems and this extraordinary conclusion, I could not recommend Hertz South Africa to anyone.
0
Harry Mangnall
Verifizierte Bewertung
Rented a 4x4 ford ranger from hertz …
Rented a 4x4 ford ranger from hertz at OR TAMBO. No extra charges and went all the way to Lesotho. Itumeleng was a great help to me before and after. You may be lucky enough to have her help you.
0
Shelly Allen
Verifizierte Bewertung
Shocking Service!
Please record and review your customer service calls, as I believe there are serious issues with the level of service being provided by your staff. Unfortunately, my experience has been extremely disappointing. Your staff have been unhelpful, calls take an unnecessarily long time to be answered, and obtaining assistance has been unnecessarily difficult and frustrating. I appreciate that you have many clients and that your staff may be under pressure; however, the current level of customer service is simply not acceptable. I strongly believe that your business could attract and retain many more customers if the customer service experience were improved. Your staff are often the first point of contact with your company, and the way customers are treated has a direct impact on the reputation of the business. I would strongly recommend that management listen to and review customer service calls and address these concerns with the relevant staff. There is a significant opportunity to improve the customer experience. I hope this complaint will be taken seriously and that steps will be taken to improve the standard of service provided to customers.
0
Joe Rassi
Verifizierte Bewertung
My experience was extremely poor
My experience was extremely disappointing from start to finish. After paying my monthly rental in full, it was unexpectedly reduced to just two weeks without my consent. The OR Tambo branch manager then informed me that my deposit had supposedly been refunded due to a system change and requested that I pay another deposit to continue with the rental. Three weeks later, I still have not received the refund, despite the hold no longer reflecting on my card. When I requested an invoice, I was provided with a document that did not relate to my rental at all. The lack of communication, poor administration, and failure to resolve these issues made for a very frustrating experience. Unfortunately, this was poor service throughout, and I cannot recommend it based on my experience my RA number for this rental was RA 8916964.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
ZA
Alternativen zu Hertz
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Ist Hertz seriös?
Hertz erreicht aktuell 1,7 von 5 Sternen aus 90 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: ZA, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hertz?
Kundinnen und Kunden bewerten Hertz im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 90 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hertz gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hertz beansprucht?
Nein. Das Profil von Hertz ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hertz hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hertz auf Bewertungen?
Hertz: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hertz negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.