Bewertung
2,3
Mangelhaft · von 5 Sternen
Brillen-Großhändleredel-optics.com
Edel Optics Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
100
7 in den letzten 12 Monaten
Brillen-Großhändler
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
7 in 12 MonatenIhre Stimme
Erfahrung zu Edel Optics schreiben
Ivan
Verifizierte Bewertung
Worst customer experience I have ever had
This has been one of the worst online shopping experiences I have ever had. I ordered a pair of Persol sunglasses from Edel-Optics, expecting a normal purchase. Instead, I ended up spending weeks chasing them just to receive the correct product in new, undamaged condition. First, they sent me the wrong item. This was not a small mix-up or a misunderstanding: the parcel contained another customer’s order details, so it was obvious that Edel-Optics had made a fulfilment mistake. I provided photos and clear evidence, but instead of correcting their own error immediately, they made me wait until the wrong item was returned and processed. After that, they finally sent a replacement. The replacement sunglasses arrived scratched/scuffed. They were inside the original hard protective case, so it is very hard to believe this happened during delivery. After already sending me the wrong product once, you would expect them to at least check the replacement properly before shipping it. Apparently, even that was too much to ask. Then the same cycle started again: report the issue, send photos, return the item, wait again. Their process seems designed to make the customer absorb every delay caused by Edel-Optics’ own mistakes. The communication has also been poor and inconsistent. At one point, they told me the sunglasses were in stock and that things should move quickly once the return was received. Then a new replacement order appeared with a planned dispatch date weeks later. So after all of their mistakes, the entire process may stretch to around one and a half months from the original order. For a premium-priced product, this is unacceptable. I did everything correctly: reported problems immediately, provided evidence, returned the wrong and damaged items promptly, and followed their instructions. Yet I still had to repeatedly chase them for vague, non-committal replies. Poor fulfilment, poor quality control, slow handling, inconsistent communication, and a replacement process that punishes the customer for the company’s own errors. I would not recommend ordering from Edel-Optics if you expect reliable service or proper after-sales support.
0
Jamie
Verifizierte Bewertung
Avoid at all cost
Edel optics delivery partner failed to deliver my order, and the edel optics are refusing to refund me, despite it being nearly 30 days since I placed the order, and despite me expressing a wish to cancel the order. They say they have to 'complete an investigation' with UPS, which could take 20 working days. This is a Christmas present which I have been forced to order from another firm, I wish I had done this to begin with. Amongst the worst customer service I have experienced. Do not order from this firm or you risk being out of pocket.
0
FM
Verifizierte Bewertung
Order and replacement both same issue
Ordered a pair of sunglasses and they were uneven unfortunately. They kindly offered to deliver another pair same model but the replacement was uneven as well! Wondering if they resent the same pair, honestly. 165 EUR and really felt fooled! Won't use it again and I recommend the same to all the readers here.
0
Adrian Tincu
Verifizierte Bewertung
Bad service
They are not professional,dont respect the warranty terms,
0
μαρια αναγνωστου
Verifizierte Bewertung
No refund,no goods
No refund,no goods I prepaid 3 pair of sunglasses through bank transfer and I never received my order. I asked for refund and I never received it. They claimed financial problems of the company. They take customer's money and still operate.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 13 % der negativen Bewertungen.
Edel Optics, Hamburg, HRB 108926 DE264070174 Laut Impressum
Alternativen zu Edel Optics
Brillen-Großhändler-Ranking →Häufige Fragen zu Edel Optics
Ist Edel Optics seriös?
Edel Optics erreicht aktuell 2,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Nobistor 16, 22767 Hamburg, Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Edel Optics?
Kundinnen und Kunden bewerten Edel Optics im Schnitt mit 2,3 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 7 davon stammen aus den letzten 12 Monaten.
Wo hat Edel Optics seinen Sitz?
Edel Optics hat seinen Sitz in Nobistor 16, 22767 Hamburg, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Edel Optics gibt es?
Die bestbewerteten Anbieter in der Branche Brillen-Großhändler sind Vision Express (4,7 von 5), Glasses Direct (4,9 von 5), Specsavers (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Edel Optics beansprucht?
Nein. Das Profil von Edel Optics ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Edel Optics hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Edel Optics auf Bewertungen?
Edel Optics: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Edel Optics negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Edel Optics im Handelsregister eingetragen?
Öffentliche Registerdaten zu Edel Optics (Hamburg) liegen vor.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.