Bewertung
1,6
Mangelhaft · von 5 Sternen
Easybook Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
326
60 in den letzten 12 Monaten
Reisebüro
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (326)
60 in 12 MonatenIhre Stimme
Erfahrung zu Easybook schreiben
tan
Verifizierte Bewertung
ipoh-singapore
ipoh-singapore，10aug 8.05pm，I originally wanted to get off at Taiseng, but he said Woodleid, and I thought that side was closer to Serangoon. I checked to make sure and asked him if he had gone to Woodleid Mall twice. He said yes, so I said I would wait there, but I didn’t understand that he took the boonlay route, so I asked him again, didn’t you say he had gone to Woodleigh Mall? He didn't know who to call at that time. . . I asked her to find a place and let me get off the bus, but he didn't listen and took me directly to boonlay ，What I want to express is that I really need your employees to speak better in the future, because the pronunciation is very inaccurate. Even my wife heard that he was talking about woodleigh, but he mispronounced boonlay, which caused me to spend an extra $40+ to go back to serangoon.
0
Yeswaran Muthu
Verifizierte Bewertung
Worst operator
Worst operator, paid for refund and contacted them through WhatsApp and email no response at all. Pls use Redbus which is better.
0
Karamjit Kaur
Verifizierte Bewertung
I paid extra for the refund/change…
I paid extra for the refund/change option. I requested refund within 24 hours after booking. I requested refund few days before my trip. My booking was cancelled immediately but no refund was issued. No seat sold to other customers. If we were not entitled for the refund why cancelled all my bookings immediately. Why didn't inform us. Why only after everything over now than informing we not entitled for the refund. customer service. I have been a loyal Easybook customer, but this experience has left me extremely disappointed. I paid the additional fee for the refund/change option because I believed it would protect me if an emergency arose. Due to a genuine work emergency, I requested a refund within 24 hours of booking and well before the departure date. I immediately contacted Easybook by email and WhatsApp and App. Provided all the supporting documents they requested. My booking was cancelled, yet I was told I would receive no refund at all. What I don't understand is this: if my request was going to be rejected, why wasn't I informed immediately? Why did it take so long to respond? After cancelling my booking, those seats could have been made available to other passengers, yet I still lost the full amount I paid. As a loyal customer, this is the first time I have ever requested a refund. I feel let down and believe my case deserved more consideration. Extremely bad service from Easybook.com.
0
susilowati gucci
Verifizierte Bewertung
Dear Easybook Customer Service,
Dear Easybook Customer Service, I am writing to formally express my disappointment and objection to the explanation provided regarding my booking for 16 July 2026 at Larkin Sentral. The chronology of events provided by Easybook is unreasonable and does not address the actual operational failure that occurred. Please allow me to explain the sequence of events clearly: 1. My family and I (four passengers) arrived at Larkin Sentral approximately 30 minutes before the scheduled departure time, in accordance with the instruction stated on the ticket. 2. We waited at Gate B08, which was the gate printed on our ticket confirmation. 3. Another bus occupied Gate B08, and no announcement was made informing passengers that the KKKL bus had been moved to another gate. 4. No Easybook notification, SMS, email, public announcement, or terminal staff informed us that the departure gate had changed from B08 to B06. 5. We remained in the designated waiting area because we relied on the official gate information printed on our ticket. 6. The bus departed without us, even though four passengers listed on the booking had not boarded. This situation is difficult to accept. If the gate change was truly managed by the terminal's Centralized Ticketing System (CTS), then why was there no effective notification to passengers? More importantly, how could the bus be allowed to depart when four ticketed passengers were clearly absent? A reasonable transportation operation should include a boarding verification process before departure. The driver or boarding staff should check the passenger manifest and identify missing passengers before leaving the terminal. Had such a procedure been followed properly, our absence would have been immediately noticed. Easybook's repeated statement that "the bus departed as scheduled" does not answer the core issue. Departing on time does not mean the boarding process was conducted correctly. The fact remains that four passengers who arrived on time were left behind without any notification. I therefore request: - A formal investigation into the boarding verification procedure conducted by the bus operator. - A written explanation from KKKL and Larkin Sentral regarding why no announcement was made when the gate was changed. - Reconsideration of my refund request, as this incident was caused by operational and communication failures beyond the passengers' control. I hope Easybook will review this matter fairly and not place the entire responsibility on passengers who had complied with the stated arrival requirement. I look forward to receiving a concrete resolution and a formal response. Sincerely, S$$i
0
Abigail Shannon Chua
Verifizierte Bewertung
Heartless in helping in the wake of death of pet
Staff were so unkind in assisting me. My dog passed away and I was in no state to continue my travels so I requested for a refund, which I had paid for prior while purchasing the ticket. They demanded to give a death certificate or else they would not give me a refund. Animals so not have death certificates and j asked what else can I give? They told me to give evidence. I had spent the whole morning crying and this was the response they gave? In the end i sent a photo of his burial and even then they said it was subjected to review. Staff were so heartless. There was zero empathy in dealing with the situation. It has been a month and nothing has been resolved. Pets are still family, have some sympathy. I have the right to a refund and yes they demanded to have 'evidence' and subject to approval and made me go through the trauma and grief of losing my dog all over again. Shame on you all.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 99 % der negativen Bewertungen.
SG
Alternativen zu Easybook
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Ist Easybook seriös?
Easybook erreicht aktuell 1,6 von 5 Sternen aus 326 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: SG. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Easybook?
Kundinnen und Kunden bewerten Easybook im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 326 Bewertungen. 60 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Easybook gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), EasyJet (1,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Easybook beansprucht?
Nein. Das Profil von Easybook ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Easybook hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Easybook auf Bewertungen?
Easybook: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Easybook negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.