Bewertung
1,6
Mangelhaft · von 5 Sternen
EasyJet Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
65
10 in den letzten 12 Monaten
Flugsuchmaschine
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (65)
10 in 12 MonatenIhre Stimme
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Soufien B
Verifizierte Bewertung
Very disappointing experience with…
Very disappointing experience with easyJet and its customer service. My flight from Djerba–Zarzis (DJE) to Geneva (GVA) was delayed by more than 3 hours. Despite this significant delay, easyJet refused compensation by claiming that the flight was not covered by the applicable rules. This response feels like an attempt to avoid responsibility by playing with legal interpretations. Switzerland is aligned with European passenger protection rules, and airlines operating from Switzerland should respect the principles of passenger rights and provide clear, transparent explanations. What is even more frustrating is receiving a generic response stating that delays are "outside our control" without providing any specific justification or evidence for this particular flight. Passengers deserve transparency, fair treatment, and respect for their rights — not automated answers designed to close complaints. I hope easyJet will improve its handling of passenger claims and adopt a more customer-focused approach.
0
GueZ
Verifizierte Bewertung
Customer Service critical erreur, and no follow up of resolution since 3 months.
After multiple call emails chats, easyjet don't care about their mistakes. I am writing to file a formal and official complaint regarding a series of unacceptable incidents involving your French-speaking customer hotline. These actions led to an erroneous booking being made under the direct instructions of your own staff, causing a significant loss of time and considerable stress. 1. Initial Incident and Agent Error On May 29, 2026, I contacted your support line to add my 3-year-old son to my initial booking X. Since this operation cannot be completed online (as a child must be linked to an existing adult booking), I specified that we are both EasyJet Plus members. Your agent was unable to validate my son's EasyJet Plus number, refusing to acknowledge that the system was likely blocking due to an accent in his name (even though I have successfully booked 6 flights this way this year). More seriously, your representative explicitly instructed me to bypass the system by purchasing an adult ticket (18+) for my 3-year-old child on your website, assuring me that he would remain on the line to manually correct the age in the system once the transaction went through. I therefore completed booking Y under his direct supervision. As soon as the payment was validated, the agent realized his mistake, mumbled something out loud without muting his microphone, then immediately placed me on mute and left me waiting in total silence for 5 minutes, forcing me to hang up. 2. Chronology of a Disastrous Customer Service Experience What followed was an appalling sequence of phone calls (all times in Swiss time), unfulfilled promises, and highly unprofessional behavior: 29.05.2026 at 13:59 (28 min 30 s) | +33 9 77 40 77 68: The initial incident described above. 29.05.2026 at 14h28 (15 min 51 s) | +33 9 77 40 77 68: A new agent describes their colleague's mistake as a "serious error", puts me on hold, mutes the microphone, and forces me to hang up. 29.05.2026 at 14:44 (14 min 16 s) | +351 21 122 22 14: Call to the Portuguese support line. Faultless 5-star service: the agent finds a temporary workaround to manually note the details in the flight manifest. 29.05.2026 at 14:58 (19 min 20 s) | +33 9 77 40 77 68: I am assured of the severity of the situation, told that a manager will review the call recording, and promised a callback later that day. 29.05.2026 at 17:32 (11 min 59 s) | +33 9 77 40 77 68: Still no contact. Promised a resolution within 24 hours. 31.05.2026 at 08:17 (42 min 56 s) | +33 9 77 40 77 68: Told that no manager is available and promised a call on Monday. Realizing the total inefficiency of your support team and knowing the issue would not be resolved properly by your services, I had to take matters into my own hands, firmly insist on a solution, and demand the addition to the booking, even though it meant paying again to fix your company's failures. (In addition, multiple live chat interactions occurred during the week, with agents claiming they would handle the case personally within 48 hours). 08.06.2026 at 17:11 (12 min 19 s) | +33 9 77 40 77 68: I am informed that the case was never escalated as a priority. The agent guarantees a resolution within a maximum of 3 days. 12.06.2026 at 09:49 (9 min 20 s) | +33 9 77 40 77 68: Still no update. Following my justified insistence, the agent claims she cannot help and deliberately hangs up on me. For your information, I have spent 800 CHF on three EasyJet Plus memberships and have booked more than 25 flights (including return trips and multiple passengers) over a single year. Given this level of incompetence and the contempt shown by your customer service, I am genuinely questioning why I should continue spending my money with your airline. And still ongoing ongoing ongoing with no feedbakck.
0
Modi
Verifizierte Bewertung
Nie wieder
Nie wieder!!! Sassen 3h im Flugzeug zum starten. Abgeflogen sind wir nie und sassen ohne Info, ohne Unterstützung um Mitternacht am Airport. Entschädigkng gab es nie.
0
Andrew Pearson
Verifizierte Bewertung
EasyJet cancelled flight. Appalling customer service
Easyjet cancelled our return flight from Berlin to Manchester about 90 minutes before it was due to leave. No reason given, no employees at the airport to assist and no support offered through customer services or online. We had to book an hotel for our party of 5 at 22:00 hours. When we spoke to customer services in the morning we were told there were no flights from Berlin that day. We were advised to book with any other company and get ourselves home and claim for any costs incurred. They basically washed their hands of us and said get yourself home. All of us had to put in holidays from our jobs and inform our families of our situation ABSOLUTELY APPALLING FROM EASYJET. IF YOU DECIDE TO GO WITH THEM JUST HOPE YOUR FLIGHT DOESN'T GET CANCELLED AND YOU HAVE PLENTY OF MONEY TO SORT IT OUT. THEN KEEP YOUR FINGERS CROSSED THEY HONOUR THEIR T &Cs AND REFUND OUR £2500 COSTS INCURRED. We could only get flights from Munich after a 4 hour train journey from Berlin...with EasyJet!!!
0
Marco
Verifizierte Bewertung
Arrogantes Unternehmen
Wenn Sie Glück haben, werden Sie mit Easyjet von A nach B transportiert, das wars. Wenn irgendwas Schiefläuft, wie z.B. bei mir der Flug kurzfristig storniert wurde, ist diese Firma der absolute Horror. Man ist komplett auf sich alleine gestellt, am Flughafen Berlin ist kein einziger Easyjet-Mitarbeiter, niemand ist zuständig, sogar das Callcenter hatte geschlossen. Wenn man dann mühsam irgendwelche Kontaktmöglichkeiten findet, erhält man Antworten mit einer noreply-Adresse, im Livechat wartet man minutenlang in einer Warteschleife. Easyjet ist meines Erachtens ist das arroganteste Unternehmen, das ich kenne. Ich rate wirklich allen Menschen von dieser Firma ab.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Schweiz
Alternativen zu EasyJet
Flugsuchmaschine-Ranking →Häufige Fragen zu EasyJet
Ist EasyJet seriös?
EasyJet erreicht aktuell 1,6 von 5 Sternen aus 65 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: Schweiz. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden EasyJet?
Kundinnen und Kunden bewerten EasyJet im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 65 Bewertungen. 10 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu EasyJet gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von EasyJet beansprucht?
Nein. Das Profil von EasyJet ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann EasyJet hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet EasyJet auf Bewertungen?
EasyJet: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann EasyJet negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist EasyJet im Handelsregister eingetragen?
Öffentliche Registerdaten zu EasyJet sind über das Zefix einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.