Bewertung
1,4
Schlecht · von 5 Sternen
Fluggesellschaftdxbooking.etihad.com
Etihad Airways Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
210
56 in den letzten 12 Monaten
Fluggesellschaft
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (210)
56 in 12 MonatenIhre Stimme
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IMRAN Z
Verifizierte Bewertung
Disappointing Etihad Flight
After a great flight from Jeddah to Abu Dhabi of the first leg of the return journey which I posted in a separate review and the excellent Etihad business class lounge at the airport I was extremely disappointed with the return business class flight with my family (5 of us) from Abu Dhabi to Manchester Flight EY75 Monday 24th August 2026 14:00pm departure. It takes a lot for me to be upset but I just feel after having paid a lot of money for a business class flight the service was just not to the required standards - it spoilt the 8 hour flight. The cabin crew were not as attentive as in the same outward journey (Manchester to Abu Dhabi) where the manager introduced herself on the flight and made sure we were comfortable and were attentive to us throughout the flight. After settling into our seats we ordered our meals and wanted food after take off as we wanted to sleep after having been awake all night. Everyone was served and we were still waiting (OK we were the last row seats in business class) so we had to wait a little longer but it took forever until my wife had to remind the crew member after which there was a stale response "yes we are coming". At the beginning everyone got a drink and warms selection of mixed nuts but I didn't, I asked why but was given some lame excuse that i just had mains and dessert - well why dint you ask me!! Eventually the food came with a very grumpy and stern faced hostess serving it to my wife. My hostess was a bit more pleasant and apologetic but the damage was done. I then slept for a while and woke up wanting a drink and this point a little upset and frustrated but then wanted to give them the benefit of doubt (hoping the staff would redeem themselves) but to my sheer disappointment I spent 45 mins looking at the menu whilst cabin crew walked past and didn't ask me once if I wanted something. To further my disappointment I then had to call one of the cabin crew to get a drink!!! I was dreading having to awkwardly interact with them again for the meal before landing so I skipped it even though I was hungry. On the plus side, the seats and the usual amenities were great but the service unfortunately was terrible. Come on Etihad you can do better considering the price of your flights! This flight ruined overall what as an amazing holiday! I don't think I got the "Settle on for an experience that goes beyond borders" this time round! To be fair the crew member on my aisle did come towards the end and apologise and ask how my flight was and I gave an honest opinion that I was disappointed but appreciated the gesture. It was at this point a little too late as the damage was done. On my wife's aisle side the crew member was never to be seen, no apology, no asking if everything was OK or if she needed something! I am hoping this is a one off but from the other reviews I have read it seems a common problem. I will prioritise for sure other business class products in the future such as Q Suite who are far more customer focused. Get your act together Etihad!!!
0
Chris Ler
Verifizierte Bewertung
Nullissime
Personnel pas souriant, avions dépassés, confort nul. Bref tres mauvaise experience. Plus jamais
0
Sanket Mandlik
Verifizierte Bewertung
Be careful while making bookings with Etihad Airlines to avoid commercial losses
I am going to fly with Etihad Airlines for the third time within one year with a reference on 18th August 2026 (YYZ to BOM). I had chosen an upgrade of extra 23 kg check in baggage, which now I wanted to change to a 32 kg instead. Since the option to change was not available on Etihad app, I contacted the customer care (Ms.Shifa and supervisor Mr.Gitesh) with an expectation to seek help. As usual the CC team is not empowered to help for a genuine customer request, but only trained to inform the stubborn Etihad rule books and finally say a "NO". All the options are just to penalize a customer for a simple expectation to change an upgrade with agreement to pay the price as mentioned on the app. I am ready to pay the difference of around 56 CAD towards the change I wish to make. Yet, I am been pushed to pay a seperate amount of 32 kg baggage, and at the most carry a credit of 23kg to my next Etihad flight. This means I have to forcefully consider to fly with ETIHAD (within 1 year) with additional baggage irrespective whether I need or not, in my next itinerary come what may just so that I recieve a benifit of the paid amount and just because I want a better upgrade..? I am not asking for any favors here. I am ready to pay the difference. All I want is a change, and not a cancelation of chosen extras. This is sheer blackmail and not fair at all. I suggest all of you to be careful with your bookings and while adding extras while engaging with Etihad, as they do not have any customer friendly policies and neither their customer care is empowered to handle your query, when it involves even slightest of commercials. All you can expect from the CC is to read out the stubborn policies and to finally say a NO.
0
Ken K. Yu
Verifizierte Bewertung
My return flight from Abu Dhabi to…My complaint was ignored, then my messages were deleted
My return flight from Abu Dhabi to London on 18 July was delayed by 4hours, from 02:20am to 06:15am. I spent the night awake in Terminal A, and the meal voucher I was issued did not work, so I paid for food myself. What followed was shocking. I raised a claim on 19 July. A case was opened on 24 Jul and I was offered USD 250 compensation. I replied proposing another resolution, as I didn’t wish to take the $250. Etihad states it’d reply in 3 working days. I commented on the ticket 3 times over 10 days, and received no reply but an automated email. I finally spoke to them on chat. They said there was no way to escalate, but she would email my case handler. Then my comments were DELETED from the ticket!! Refusing a request is one thing. Deleting my complaint is another level of poor and shocking service. Still no human response after 2.5 weeks.
0
Rolf
Verifizierte Bewertung
Koffer ging auf dem Flug (Business…
Koffer ging auf dem Flug (Business Class) nach Abu Dhabi kaputt - gemäss Etihad Damage Policy ein „minor damage“ - gemäss Hersteller ein Totalschaden und nicht reparierbar. Für Etihad ist der Fall abgeschlossen und ich muss auf eigene Kosten einen neuen Koffer kaufen - nicht wirklich kundenfreundlich.
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
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Ist Etihad Airways seriös?
Etihad Airways erreicht aktuell 1,4 von 5 Sternen aus 210 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Etihad Airways?
Kundinnen und Kunden bewerten Etihad Airways im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 210 Bewertungen. 56 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Etihad Airways gibt es?
Die bestbewerteten Anbieter in der Branche Fluggesellschaft sind TUI (4,3 von 5), JET2 (3,7 von 5), easyJet (3,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Etihad Airways beansprucht?
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