Bewertung
2,0
Mangelhaft · von 5 Sternen
Delivery Hero Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
12
3 in den letzten 12 Monaten
Lieferdienst
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (12)
3 in 12 MonatenIhre Stimme
Erfahrung zu Delivery Hero schreiben
Amal Mejri
Verifizierte Bewertung
Very disappointing experience with Glovo Tunisia
Very disappointing experience with Glovo Tunisia customer support. After submitting a complaint via the in-app chat, an agent called me back and only disclosed at the end of the phone call that the conversation had been recorded. Informing a customer after the fact is completely unacceptable under data protection regulations, as no consent was requested beforehand. This total lack of respect for personal data has seriously undermined my trust in the service, and I have requested the permanent deletion of my account. Service to avoid.
0
Vinodh Mani
Verifizierte Bewertung
Delivery Hero's Biggest Failure Is Leadership
I am writing this review about Delivery Hero, not Foodpanda. The reason is simple. Delivery Hero owns Foodpanda. However, I did not approach Delivery Hero immediately. For months, I attempted to resolve my concerns directly through Foodpanda's own support channels, managers, escalation teams, and leadership contacts. I repeatedly reported service failures, submitted formal complaints, provided evidence, and gave Foodpanda every opportunity to address the problems. Nothing changed. Only after months of unsuccessful attempts to obtain meaningful assistance from Foodpanda's leadership did I begin escalating the matter to Delivery Hero. Over the past three months, I have contacted multiple Delivery Hero departments, including legal, people, and customer-related teams. I have also copied CEO Niklas Östberg into virtually every escalation email I have sent. The result? Nothing. No meaningful improvement. No accountability. No indication that anyone at senior levels was interested in understanding why the same failures continued to happen despite repeated warnings from a customer who had already exhausted every reasonable avenue within Foodpanda itself. My latest experience was simply the final straw. I am a disabled brain stem cancer patient who depends on timely access to food and medication. Late one night, I placed an order through Foodpanda. The merchant later informed me that the items I ordered were unavailable and could not be prepared. I immediately contacted support and requested cancellation. Nothing happened. I contacted additional agents. Nothing happened. The order remained active despite everyone knowing it could not be fulfilled. A rider was eventually dispatched to the restaurant only to discover there was no food available to collect. His time was wasted. My time was wasted. Everyone's time was wasted because nobody appeared capable of performing a simple cancellation despite being informed repeatedly. I was left waiting in pain for hours, unable to reorder food and unable to take medication as planned. What makes this worse is that this was not an isolated incident. It came after months of complaints, escalations, evidence, and promises that issues would be investigated. Even more disappointing was discovering that Delivery Hero appears unwilling to involve itself when serious concerns are raised regarding its own subsidiaries. As a customer, I find that difficult to understand. If a parent company is happy to benefit from the success of its subsidiaries, it should also be willing to accept responsibility when those subsidiaries repeatedly fail customers. This is why I question Niklas Östberg's leadership. Leadership is not measured by company size, investor presentations, or corporate statements. Leadership is measured by accountability. It is measured by whether problems get fixed after they are reported. It is measured by whether vulnerable customers are heard. It is measured by whether managers take ownership when things go wrong. Based on my experience, Delivery Hero has failed those tests. Support agents pass responsibility elsewhere. Managers hide behind template responses. Escalations go nowhere. Complaints disappear into a black hole. And despite repeated warnings sent directly to Delivery Hero and its CEO, nothing changes. At some point this stops being a customer service problem and becomes a leadership problem. After months of reporting issues to Foodpanda, followed by three months of escalating those same issues to Delivery Hero, I am left with one conclusion: Delivery Hero appears far better at managing complaints than solving them. One star.
0
Peter Hansen
Verifizierte Bewertung
Få tillbaka dina pengar hos Foodora/Delivery Hero, Chargeback
Upplevar du att Delivery Hero/Foodora inte leverar och ändå tar sig betald? Då skal du använda proceduren Chargeback. Det gör du genom dit kreditkort eller din bank. Jag fick inte halva min beställing och den andra hälften var inte alls det som var bestäld. Det var pizza från Tornets Pizzeria i Malmö, som har hur många dåliga reviews, som helst.
0
Roma Rauf
Verifizierte Bewertung
I am writing this review for delivery…
I am writing this review for delivery hero Pakistan They are sneaking into my account and deducting money for no reasons since I paid them online previously through my easy paisa account for ordering food. Frustrating and ridiculous
0
Uni Ver
Verifizierte Bewertung
Terrible Customer Service at Glovo
Terrible Customer Service at Glovo, wasted 3 hours, talked to 5 agents, they all said Rom Reimbursement Department will contact me in 10 mins. They never contacted me. They don’t have reference numbers for raised issues/cases. Good when everything goes smooth, terrible when they mess up your order.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Copyright © Delivery Hero SE, Berlin, HRB 198015B Niklas Östberg, Marie-Anne Popp, Pieter-Jan Vandepitte, Johannes Bruder Laut Impressum
DE815294913 Laut Impressum
Alternativen zu Delivery Hero
Lieferdienst-Ranking →Häufige Fragen zu Delivery Hero
Ist Delivery Hero seriös?
Für Delivery Hero liegen bisher 12 öffentliche Bewertungen vor (2,0 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Oranienburger Straße 70, 10117 Berlin, Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Delivery Hero seinen Sitz?
Delivery Hero hat seinen Sitz in Oranienburger Straße 70, 10117 Berlin, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Delivery Hero gibt es?
Die bestbewerteten Anbieter in der Branche Lieferdienst sind Yodel by InPost (2,1 von 5), Bring Sverige (4,3 von 5), InPost España (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Delivery Hero beansprucht?
Nein. Das Profil von Delivery Hero ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Delivery Hero hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Delivery Hero auf Bewertungen?
Delivery Hero: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Delivery Hero negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Delivery Hero im Handelsregister eingetragen?
Öffentliche Registerdaten zu Delivery Hero (Berlin) liegen vor.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.