Bewertung
1,6
Mangelhaft · von 5 Sternen
Flugsuchmaschinecathaypacific.com
Cathay Pacific Airways Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Flugsuchmaschine
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Cathay Pacific Airways schreiben
Leeron Lungo
Verifizierte Bewertung
Avoiding REFUND - CATHAY PACIFIC
On 29 March, I booked a flight from Johannesburg to Bali and payment of approximately R13,000 was taken from my account, but I received no booking confirmation or flight details. I was initially told that the flight had not been booked. However, the day before departure, I was suddenly informed that the booking had been confirmed. By then, due to the lack of confirmation, I had been forced to book an alternative flight with Emirates. Cathay Pacific promised to reimburse me, but months later I am still waiting for my refund. I have followed up countless times by phone, email and live chat. I have repeatedly been told that the refund is being processed and will appear within seven days, yet nothing has been received. Live chat advisors continually transfer or disconnect me without resolving the matter. I am approximately R13,000 out of pocket due to this situation. I am simply requesting the refund that Cathay Pacific has repeatedly confirmed is owed to me.
0
Consumer
Verifizierte Bewertung
Title: Terrible service and incompetent staff
The flight from Frankfurt to Danang went well, but when returning from Danang, due to the staff's incompetence and inability to properly recognize our documents, we were stuck at the airport for 24 hours for no reason. They did not provide us with accommodation or food. The airport was extremely cold due to the air conditioning, as a result of which my 5 and 2.5-year-old children caught a cold, and the illness spread to their lungs. We asked the airline staff to give us something warm, but they provided it only 2 hours before departure, by which time my children's temperature had already risen to 39°C. They also didn't give us our stroller and luggage; they were left out in the rain and ended up in a terrible condition. The flight attendant on that flight was also very rude. She came and put the seat upright without any warning, which was extremely annoying since it happened unexpectedly. The airplane toilet was also very dirty and unmaintained. Furthermore, we had ordered a "Muslim meal," but we were very disappointed—it is quite difficult to choose a suitable special meal on this airline. What made me extremely angry was that our time was wasted due to the staff's incompetence and my children lost their health. If I ever have to fly again, I would never choose this airline.
0
Eva Pelka
Verifizierte Bewertung
I recently had to fly with Cathay…Beautiful people! 🤍
I recently had to fly with Cathay Pacific from Australia to the UK very suddenly after the heartbreaking loss of my younger brother. It was an incredibly emotional trip, and throughout my journey I felt so genuinely cared for. On my return flight on 26th August, it happened to be my birthday. I wasn’t in the mood to celebrate — I simply wanted to get home safely after such a difficult week. When one of the lovely crew asked what I’d like to drink, I said, “Pour me a good glass… it’s my birthday, so I might as well.” 🤍 A few hours later, the beautiful crew surprised me with the most thoughtful card and a gorgeous arrangement of cake and fruit. I don’t think you’ll ever realise how much that small act of kindness meant to me at such an emotional time. It brought me to tears and reminded me just how wonderful people can be. Thank you, Cathay Pacific, and especially the incredible crew who looked after me. You truly are angels in the air. 🕊️ I’ll cherish this memory forever, and I hope the next time I fly with you, it will be under much happier circumstances. Love Ewa🤍
0
JR Kandala
Verifizierte Bewertung
Cathey Pacific ruined our 25th wedding anniversary!
My wife and I planned to have our 25th wedding anniversary celebration in Vietnam. All the booing's were done months ahead of time. One week before our scheduled trip, Cathey Pacific cancelled flight CX644 to Vietnam without any prior notification or clear reason to why! This put us in a very difficult situation, my wife and I (both in our late sixties) and put a real damper on our long-anticipated anniversary celebration. We claimed an amount of $377 Canadian dollar for the cancelation fees of hotel and travel expenses. The airline declined despite us writing directly to Cathey's CEO, Mr. Lam which our complaint never reached him! Viktor (not sure what is his title or company position) kept intercepting our e-mails and replying negatively and unprofessionally to our legitimate request for refund. We are still short of $377 dollars thanks to Cathey's irresponsible action and negative reply for an unprofessional employee of the airline without proper authorization! It's a definite unpleasant end very bad experience for me and my wife! JR. Kandala complaint Ref. 05740880
0
Jasmeet Singh
Verifizierte Bewertung
Stay away if something goes wrong
We traveled as a family of four with Cathay Pacific, and what should have been a wonderful holiday was badly affected by damaged luggage. We reported the damage within the permitted timeframe and provided the information requested. What followed has been almost four months of emails, reminders and repeatedly explaining the same issue to different customer service representatives. Cathay eventually offered AUD 280. I challenged the amount, and after months of waiting, they responded on 10 August, saying they could not offer more without additional purchase evidence. I then told them to proceed with the amount they had offered. Since then, I have sent multiple reminders and we are still waiting for the refund, with no response from Cathay. The luggage problem was frustrating enough while traveling across multiple destinations as a family of four. Having to spend the months afterward chasing an airline for a response has made the experience even worse. This is not the level of customer service I would expect from Cathay Pacific. My advice to other travelers: stay away, particularly if you expect an airline to support you when something goes wrong.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Cathay Pacific Airways
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Ist Cathay Pacific Airways seriös?
Cathay Pacific Airways erreicht aktuell 1,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Lyoner Str. 15, 60528 Frankfurt am Main, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Cathay Pacific Airways?
Kundinnen und Kunden bewerten Cathay Pacific Airways im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Cathay Pacific Airways seinen Sitz?
Cathay Pacific Airways hat seinen Sitz in Lyoner Str. 15, 60528 Frankfurt am Main, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Cathay Pacific Airways gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Cathay Pacific Airways beansprucht?
Nein. Das Profil von Cathay Pacific Airways ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Cathay Pacific Airways hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Cathay Pacific Airways auf Bewertungen?
Cathay Pacific Airways: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Cathay Pacific Airways negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.