Bewertung
1,3
Schlecht · von 5 Sternen
Cebupacificair Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Reisebüro
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Cebupacificair schreiben
Jeriko Shem Pastrano
Verifizierte Bewertung
I don’t go out of my way to write a…
I don’t go out of my way to write a negative review but Cebu Pacific takes the cake. Made my vacation in the Philippines a horrible experience with all delayed flights and cancellation. Save your peace and find a different airline for your travel.
0
Agnes
Verifizierte Bewertung
Heartless and NO Compassion
We booked our family trip to Bangkok 8 months ago and a side trip to the Philippines. Unfortunately, my husband was diagnosed with a critical illness in March. We informed Cebu Pacific of this devastating news and requested a refund for my husband's flights. They made the process really difficult and ended up repeating myself 100x that my husband has cancer. They requested for the doctor's letter to be revised 3x, and their agents never properly followed up. I kept getting the same advice, " Your case will be escalated". I didn't get the refund until mid-August. I had to contact trip.com for help because I got fed up dealing with Cebu Pacific agents. Our UK to Bangkok airline refunded us on the same day, and no questions asked-only submitted the doctor's letter. However, Cebu Pacific made the refund process for the flight (Bangkok-Philippines) so time-consuming and heart-breaking. My frustration grew with every contact. They had no intention of finding a way to solve the problem. They just copied and pasted their responses from a template, which made the situation more frustrating and complicated. I don't think they understand how stressful and overwhelming it is for a family member to get critically ill. Instead of offering support, they add more misery and stress. By the way, when I finally got the refund, it wasn't monetary; it was a travel voucher. I had to deal with another hurdle by asking them to refund my money instead of giving me a voucher. Here's a reminder to all Cebu Pacific staff: Be sympathetic and compassionate. No family ever wishes for their loved ones to be ill. Be gentle and show more respect! It's not all about profits. Show some kindness too.
0
Fred Monkey
Verifizierte Bewertung
Waiting for flight at manila t3
Waiting for flight at manila t3, no announcements at all. After plane take-off time, i had to find someone from CP. Had to queue for an hour to be informed that they have a problem with their software and will not be any flights for 2 days! No refund, no nothing. A very poor airline that i will never use again! Useless planes, useless management and useless staff!
0
Georgie.S. Lim
Verifizierte Bewertung
Extremely disappointing experience with…
Extremely disappointing experience with Cebu Pacific — would not recommend We recently purchased Cebu Pacific tickets for our family to travel to Thailand to celebrate a family birthday and our annual family trip. We chose Cebu Pacific because we had previously had a good experience with the airline and trusted the brand. Unfortunately, due to an unforeseen and extremely serious family medical emergency, our parent was diagnosed with a critical heart condition and required immediate surgery. The doctors strongly advised against flying under the circumstances. We therefore had absolutely no choice but to cancel our trip. We have been requesting a refund and assistance since May, and it is now August, yet we have still been unable to get a proper resolution. What is even more disappointing is the handling of the case by customer service. Every time we contacted Cebu Pacific, we were passed to a different customer service officer. Instead of properly tracking and following up on the existing case, we were repeatedly asked to explain the situation again, resubmit the same supporting documents, and provide additional information. This is completely unacceptable, especially when we are dealing with a genuine family medical emergency involving a critical heart condition and urgent surgery. We expected at least some level of empathy, ownership and proper case management from a major airline. The lack of communication, poor follow-up and repeated requests for the same information have made an already extremely stressful situation even worse. We also found it incredibly difficult to get proper assistance through customer service. We chose Cebu Pacific based on our previous positive experience, but this situation has completely changed our perception of the airline. After months of chasing with no proper resolution, I cannot recommend Cebu Pacific to other travellers, particularly families who expect reasonable customer support when unforeseen emergencies occur. Very disappointing service and a serious lapse in customer care.
0
Daniel Steiner
Verifizierte Bewertung
I am very disappointed with this…
I am very disappointed with this airline. Although I clicked on ‘Rebook’ in my account, the new flight was charged to me as an additional booking. My interactions with the chatbot and a live agent were unsatisfactory. Only book if you are absolutely certain. Rebooking doesn’t always work.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
PH
Alternativen zu Cebupacificair
Reisebüro-Ranking →Häufige Fragen zu Cebupacificair
Ist Cebupacificair seriös?
Cebupacificair erreicht aktuell 1,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: PH. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Cebupacificair?
Kundinnen und Kunden bewerten Cebupacificair im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Cebupacificair gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Celebrity Cruises (2,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Cebupacificair beansprucht?
Nein. Das Profil von Cebupacificair ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Cebupacificair hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Cebupacificair auf Bewertungen?
Cebupacificair: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Cebupacificair negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.