Bewertung
1,6
Mangelhaft · von 5 Sternen
Fluggesellschaftbritishairways.com
British Airways Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Fluggesellschaft
13%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu British Airways schreiben
Julie Mays
Verifizierte Bewertung
Phil was very helpful
Phil was very helpful. I was a little frustrated with slow response from yesterday to today. Phil was spot on tonight. Nice gesture with waiving the seat fees.
0
David Gray
Verifizierte Bewertung
Flew business class from London to…
Flew business class from London to Athens, what a disappointing experience. Onboard customer service non engaging, drinks served at room temperature, crew ran out of meal choice after the first couple of rows. Attention to detail “zero”!
0
Carlos Felix
Verifizierte Bewertung
worst customer support ever
worst customer support ever, they never answer the phone
0
JAYIN
Verifizierte Bewertung
I have been travelling since 1990. British Airways is a waste of the airline Industry
I have been travelling since 1990, at least twice annually, using various airline companies, and it has consistently been a pleasure to fly. On this occasion, I travelled with the renowned British Airways. However, from the outset, I encountered conduct from the customer service and airline staff that was unprofessional and discourteous. The entire journey was disrupted by significant issues with in-flight entertainment and a lack of coordination among staff. Additionally, I lost my baggage during the return journey. There were delays, hurried boarding procedures, and further incidents at the gate. Due to connecting flights, I verified with the airline check-in staff about my baggage at each connection point. It was loaded and secured; however, upon arrival, my baggage did not arrive. It has been over 24 hours, and despite reports, it remains missing. Only those fortunate enough to reach the call centre The return leg second flight lasted more than 9.00 hours and 30 minutes; headphones were not available. This deficiency was due to some staff neglecting to load them at the London Heathrow (LHR) hub. Regarding meal service, the quality, quantity, and Presentation of food were below standard(heavily salted and smelly raw salad). For a flight lasting over 9 hours, only two meal services were provided. The fluid service consisted of four servings, but the cups used could only hold 50 ml, whereas the staff should have filled them to a maximum of 100 ml. Each passenger is limited to approximately 200 ml to 300 ml of fluids, which is inadequate for travellers in thin air, where increased hydration is necessary. Regrettably, I must conclude that once a customer, always a customer- unfortunately, this is no longer the case. Paying double the price for poor service is unacceptable when better options are available. The question remains: why are so many companies closing down within the country? It is essential to understand the underlying issues affecting the British industry
0
WC
Verifizierte Bewertung
Don’t get scammed by BA
Had a return flight book in October 2026 going to Malaysia but 5 weeks before which is now as writing this review, BA decided to change the aircraft. I am booked in business with my wife & daughter and was meant to be flying in club suite but now BA changed it back to the old yin and yang which is over 20 years old configuration plus we were all booked for window seats but now we have been place in the middle. What a joke of an airline! We were loyal to BA but after this flight we as a family plus we will tell all our friends to stop flying with them because they do this all the time. What they always do is try to entice you to book with them telling you the aircraft will be the new configuration but before flying they will switch to the old aircraft and rip you off so again don’t get scammed by BA as it’s no longer the airline it use to be! To make matters worst I called customer services to explain to them that I am not happy with what has happened and she told me that she can refund me the paid seat but I will loose my seat selection and will need to pay again to reserve for my seats again, is she stupid! What is the point of that if I had to pay again! Spend your money with any other airline and get a better product from beginning to end.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 11 % der negativen Bewertungen.
GB
Alternativen zu British Airways
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Ist British Airways seriös?
British Airways erreicht aktuell 1,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden British Airways?
Kundinnen und Kunden bewerten British Airways im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu British Airways gibt es?
Die bestbewerteten Anbieter in der Branche Fluggesellschaft sind TUI (4,3 von 5), JET2 (3,7 von 5), easyJet (3,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von British Airways beansprucht?
Nein. Das Profil von British Airways ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann British Airways hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet British Airways auf Bewertungen?
British Airways: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann British Airways negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.