Bewertung
1,6
Mangelhaft · von 5 Sternen
Air Europa Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
896
321 in den letzten 12 Monaten
Flugsuchmaschine
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (896)
321 in 12 MonatenIhre Stimme
Erfahrung zu Air Europa schreiben
Giuseppe
Verifizierte Bewertung
Pessima esperienza
Pessima esperienza. Volo da lisbona per Madrid, in ritardo di un'ora con coincidenze per le città italiane compromesse. Hanno obbligato alcuni dei signori italiani che erano con noi ad imbarcare il bagaglio a mano (causa over booking)pur sapendo che la loro coincidenza era a rischio. Risultato...volo per Roma perso e bagagli privi di lucchetti e nomi invece già a spasso all'aeroporto di Fiumicino. A Madrid, dove abbiamo fatto scalo e chiedevamo informazioni sui nostri voli, ci parlavano solo in spagnolo, niente inglese! Ed erano pure stizziti perché non capivamo. All'interno del volo le cappelliere erano occupate totalmente da giacche e zainetti di chi è salito tra i primi, senza che le hostess controllassero come invece accade con ryanair, da qui l'obbligo di imbarcare il bagaglio a mano, altro che over booking!! I nostri posti erano stati assegnati anche ad un'altra coppia, menomale che alla fine, solo quando tutti eravamo seduti sono riusciti a trovare 2 posti qua e là. I posti poi strettissimi, mio marito alto 193 cm non ci stava. Credevo con Alitalia di aver visto il peggio ma mi sbagliavo.
0
Rafael F
Verifizierte Bewertung
Worst SkyTeam crew I have ever had!
I am a frequent SkyTeam flyer (Elite Plus) and travelled on Air Europa flight UX1174 from Brussels to Madrid on 26 August. Unfortunately, this was by far the poorest cabin crew experience I have encountered on a SkyTeam flight. The problems started during boarding. A crew member was standing in the aircraft doorway having a personal conversation with another crew member, despite passengers waiting to board. They could clearly see people waiting but continued their conversation for several minutes before moving and acknowledging passengers, these were first class and SkyPriority passengers. Unfortunately, that set the tone for the flight. Throughout the journey, the crew spent a remarkable amount of time behind the curtains talking amongst themselves rather than being present in the cabin. Passengers received very little attention, and during the paid food and beverage service, entire rows appeared to be skipped despite passengers wanting to order. One younger member of the crew seemed particularly interested in socialising with colleagues, repeatedly distracting other members of the team. What surprised me most was that the more senior crew members appeared to tolerate or participate in this rather than maintaining a professional service in the cabin. More concerningly, I was uncomfortable with what I observed around the safety procedures. During take-off and landing preparations, the crew’s checks appeared rushed and there was limited direction to passengers regarding the proper placement of cabin baggage. Boarding and cabin preparation were poorly managed and contributed to us leaving Brussels slightly late. To be clear, no crew member was personally rude or abusive towards me. My complaint is about the overall professionalism, attentiveness and apparent lack of leadership of the cabin crew as a team. It felt as though conversations between colleagues were consistently given priority over passengers and the operation of the cabin. I rarely make formal complaints about airline staff, but the experience was poor enough that I attempted to report it directly to Air Europa. Unfortunately, Air Europa’s online complaint form repeatedly failed: the “continue” function would not work despite all required fields being completed. I tried the process on several browsers and devices with the same result. I therefore contacted Air Europa through its official WhatsApp service, explained the complaint in detail and specifically told them that their online form was not functioning. The automated assistant initially said it would connect me to a human agent so that the complaint could be passed directly to staff. Once connected, however, the advisor ultimately told me that claims could only be processed through the website and suggested that I clear my browser history and cookies and try again. So, despite explaining that I had already been unable to submit the complaint because of Air Europa’s own website, the alternative customer-service channel was unable to register or escalate it. The broken complaint process is frustrating, but it isn’t the reason for this review. The reason is the exceptionally poor standard of cabin service on UX1174. I genuinely hope Air Europa reviews what happened on this flight with the crew involved, particularly the level of supervision, cabin presence and adherence to normal operational procedures. As a frequent SkyTeam passenger, this experience has seriously affected my willingness to choose Air Europa again.
0
Enola
Verifizierte Bewertung
Terrible customer service — still no valid invoice after 4 months
I bought two round-trip tickets to Lisbon in April. Since then, I have been trying to obtain the invoice, but I still haven't received a valid one. When I first contacted Air Europa in April, I was told to wait one month. After waiting a month, I contacted them again and was simply told to wait longer. After several months of waiting, in July I was finally told that I could generate the invoice myself online. However, the invoice generated online did not have an invoice number, so it was not a valid invoice for my purposes. I called customer service again and was told to wait another week. A week passed, and I still received nothing. Today, August 26, I called customer service(in spanish ) again to try to resolve the issue. The male agent who answered the phone simply hung up on me. Four months have passed, and I still don't have a proper invoice for tickets I paid for in April. The amount of time and effort I have had to spend just to obtain a basic invoice is completely unacceptable. Very disappointing customer service. I would not recommend Air Europa based on this experience.
0
Jose Ramon Villares Perez
Verifizierte Bewertung
Soy una persona con discapacidad y voy…
Soy una persona con discapacidad y voy a volar con mi mujer y solicito la asistencia, me la gestionan y me dicen que solo yo tengo que recoger el billete en el aeropuerto a lo que le comento que si hago eso y mi mujer online les voy a crear un problema al tener el lado derecho una hemiplejía y solo no puedo abrocharme el cinturón y me dicen que para ir juntos tengo que pagar los asientos a lo cual me niego porque yo tengo unas necesidades especiales pues me dice que si no pago no hay nada que hacer le digo que el problema lo va a tener la tripulación de cabina que tendrá que ayudarme y nada en sus trece así que veremos el día del viaje que diferencia con Iberia llame para lo mismo me pusieron junto a mi mujer y me hicieron ya el chek-in con Air europa no volveré a volar está compañía que hemos rescatado con nuestros impuestos y que discrimina a las personas con discapacidad lamentable
0
Fabrizio Fantigrossi
Verifizierte Bewertung
Ritardo senza compenso
Volo per il Sud America con più di 3 ore di ritardo ma si rifiutano di pagare i 600€ dovuti per legge. Mi sono dovuto rivolgere a uno specialista del settore per recuperarli, naturalmente pagando…
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Air Europa
Flugsuchmaschine-Ranking →Häufige Fragen zu Air Europa
Ist Air Europa seriös?
Air Europa erreicht aktuell 1,6 von 5 Sternen aus 896 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Börsenstr. 14, 60313 Frankfurt am Main, ES) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Air Europa?
Kundinnen und Kunden bewerten Air Europa im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 896 Bewertungen. 321 davon stammen aus den letzten 12 Monaten.
Wo hat Air Europa seinen Sitz?
Air Europa hat seinen Sitz in Börsenstr. 14, 60313 Frankfurt am Main, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Air Europa gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Air Europa beansprucht?
Nein. Das Profil von Air Europa ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Air Europa hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Air Europa auf Bewertungen?
Air Europa: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Air Europa negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.