Bewertung
1,8
Mangelhaft · von 5 Sternen
Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
57
16 in den letzten 12 Monaten
Flugsuchmaschine
7%
Anteil 5-Sterne-Bewertungen
Bewertungen (57)
16 in 12 MonatenIhre Stimme
Erfahrung zu Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī schreiben
Mans Faizi
Verifizierte Bewertung
Air China – Damaged baggage claim ignored after inadequate compensation offer
I had a disappointing experience with Air China’s baggage claims process. After my flight CA463 to Brussels, one of the wheels of my large checked suitcase was completely broken off. I reported the damage immediately at the airport and received a damage report. Before travelling, I even paid extra to have my suitcase professionally wrapped and marked “Handle With Care” to reduce the risk of damage. Despite these precautions, my suitcase was returned with severe damage and is no longer repairable because the wheel mounting area was destroyed. Air China acknowledged the damage and offered EUR 30 in compensation. I politely explained why this amount was not sufficient and asked them to reconsider. After several respectful follow-up emails, they stopped responding altogether. I remained polite throughout the process and simply wanted a fair resolution. Unfortunately, the lack of communication after my request for reconsideration has been very disappointing.
0
Molly Jesus
Verifizierte Bewertung
Misleading customer service
My Air China flight was delayed due to bad weather in Shanghai, causing me to miss my pre-booked train in Italy. I understand weather is beyond the airline’s control. However, an Air China staff member told me to submit a claim for my train tickets. After waiting for days and providing all the documents, my claim was rejected because of the bad weather. I am disappointed that I was given hope instead of being told from the start that reimbursement was not possible. Better communication and consistent customer service are needed.
0
Anthony H
Verifizierte Bewertung
Horrible IT systems, app, and customer service.
I'm still to actually fly with this mob, but so far the experience is disappointing. Their website is atrocious. Seems everytime you go from one screen to another you have to pass a security check. The puzzles are weird with some being more confusing than others. Then there's trying to find one's booking. Most times it can't find them. Each time I try to find it I end up with around 5 different screens open. I still haven't been able to check in online because their system can't find the booking even if I plug in the booking ID, ticket numbers, dates, flight information etc. This is ridiculous. I can't access anything via the app because the tool to scan my passport says my information does not match. The same thing occurs for my wife who has a passport from another country. I've tried contacting them via email for a number of reasons. If I do get a reply it's in Chinese. Yes, I realise it's a Chinese airline but besides not catering to the language of people in countries they fly from the email itself doesn't even look corporate. I'm hoping that the experience in the airport is going to be much better. If they can't make the experience before the flight easy and professional I'm truly fearful about the flight experience. Update as of July 11. The flights to Russia via Beijing were acceptable. The aircraft are well maintained but seem to be more noisy than what I'm used to. I've taken 1 star ⭐ away despite that as I had to return home earlier for an emergency. I went to the airport and spoke to a nice guy at the check-in counter who was unable to help, but gave me an email address to contact. On top of my email I was constantly messaging them via the app with no response. They still haven't. The phone number listed on their website must be in China because it doesn't work. I had no choice but to get to another airport at considerable cost and pay for an Emirates flight. They still say my name is incorrect on my passport and won't verify it so I can have better flexibility. Despite this they will let me buy tickets from them and have let me on two flights. Even though I've passed security twice that obviously means they have confirmed my identity they refuse to sort it out. Their emails are still as unprofessional as before.
0
Kshitij Shringi
Verifizierte Bewertung
Very disappointing experience with Air China. No one should ever fly with them.
Very disappointing experience with Air China. My return flight CA930 from Tokyo to Frankfurt was cancelled at short notice. As a result, I was forced to purchase replacement flights in order to get back to Germany. The disruption caused additional expenses of more than €1,300, including replacement flights, baggage fees, and other travel-related costs. When I contacted Air China, I was simply told to request a refund for the unused flight segment. My claim regarding the additional costs caused by the cancellation was rejected without any meaningful explanation. What disappointed me most was the lack of customer care after the cancellation. In such situations, passengers expect support, transparent communication, and a clear explanation of their rights and available options. Unfortunately, my experience with Air China was the exact opposite.
0
Elisabeth Antonios
Verifizierte Bewertung
Worst Air Company ever
The worst part of my Air China experience was the staff at Jakarta Airport. They were unhelpful, dismissive, and showed little interest in assisting passengers. To make matters worse, I was charged extra for luggage even though my bag was within the allowed weight and size limits. The process felt unfair and poorly explained, and staff showed no willingness to help or provide a reasonable explanation. Customer service should make travel easier, not more stressful. Based on this experience, I would not recommend Air China and would avoid flying with them again.
0
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Typische Antwortzeit unter 24 Stunden.
CN
Alternativen zu Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī
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Ist Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī seriös?
Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī erreicht aktuell 1,8 von 5 Sternen aus 57 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: CN. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī?
Kundinnen und Kunden bewerten Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 57 Bewertungen. 16 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī beansprucht?
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Kann Air China 中国国际航空公司 Zhōngguó Guójì Hángkōng Gōngsī negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.