Bewertung
1,8
Mangelhaft · von 5 Sternen
Herrenmodengeschäftabercrombie.com
Abercrombie & Fitch Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Herrenmodengeschäft
19%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Abercrombie & Fitch schreiben
Desislava
Verifizierte Bewertung
Very disappointing quality and customer service
I bought a pair of linen-blend trousers from Abercrombie & Fitch in store on 27 June. After only around 7 weeks of normal wear, I noticed on 14 August that the trousers had become completely worn out between the thighs and had developed several tiny holes. This is clearly not acceptable for a relatively new item of clothing. I returned to the store where I purchased them on 15 August and explained the issue to a sales assistant. She asked her manager to speak to me. The manager inspected the trousers and agreed that the quality was not acceptable and confirmed that the item was faulty. She gave me a card with her name and the store number and told me to contact Abercrombie & Fitch customer service, specifically mentioning her name. She explained that because more than 30 days had passed, the store could not process the refund directly, but assured me that customer service would help and that I would receive a refund. She even said that they would not need the trousers to be sent back. I therefore contacted customer service, expecting this to be resolved as I had been advised. Unfortunately, I was told that they could not help because the trousers were purchased in store and that I should go back to the store again. I was told that if Emily Last refused to help, I should speak to her manager. This is extremely frustrating. I have already made the journey into central London once to deal with an item that has failed after just seven weeks, and I am now being asked to make the same journey again despite the store manager already acknowledging that the item is faulty. Under UK consumer law, goods are expected to be of satisfactory quality and durable. I should not have to spend additional time and money travelling back and forth between the store and customer service to resolve a fault that Abercrombie & Fitch has already acknowledged. The whole experience has been incredibly disappointing. The quality of the trousers is unacceptable, but what is even more disappointing is the lack of ownership and the contradictory information I have received from the store and customer service. I expected much better from Abercrombie & Fitch. I hope the company reviews this situation and takes responsibility for resolving it without requiring me to make yet another unnecessary trip to London.
0
Louisa
Verifizierte Bewertung
I want to give this review 0 stars but…
I want to give this review 0 stars but that clearly isn’t an option. I have a record of the Abercrombie & Fitch ‘bot chat’ I was forced to have while trying to obtain a refund for goods never received! I have been told to wait another 1-2 business days for any further action. I have already waited 2 and half weeks! I will not be buying from this retailer again!
0
Ryan Dennie
Verifizierte Bewertung
Half a month later and still have not sent anything that I paid for.
Half a month later and I still do not have any of the clothes that I have ordered. They never mentioned that they did not actually have any of the clothes that I ordered and was charged for created. So it is a future IOU and a general Ponzi scheme apparently. They also are apparently planning on sending one small order in three separate shipments if they send it at all. Shocking and criminal approach to business.
0
Alejandra Ayala mittermayr
Verifizierte Bewertung
La atencion de Isaac en la tienda de…
La atencion de Isaac en la tienda de parque arauco fue excelente! Muy atento y buena onda. Mucho exito!
0
Georgina Warren
Verifizierte Bewertung
Undelivered item
I placed an order months ago (16th of June!) for a top, and Abercrombie continues to push the date of delivery back. It’s absolutely pointless now since summer is over and when I made the purchase - the top was in stock. I’d just prefer a refund at this point. Really disappointing customer service.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Abercrombie & Fitch
Herrenmodengeschäft-Ranking →Häufige Fragen zu Abercrombie & Fitch
Ist Abercrombie & Fitch seriös?
Abercrombie & Fitch erreicht aktuell 1,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Centroallee 117, 46047 Oberhausen, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Abercrombie & Fitch?
Kundinnen und Kunden bewerten Abercrombie & Fitch im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Abercrombie & Fitch seinen Sitz?
Abercrombie & Fitch hat seinen Sitz in Centroallee 117, 46047 Oberhausen, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Abercrombie & Fitch gibt es?
Die bestbewerteten Anbieter in der Branche Herrenmodengeschäft sind Boozt (4,1 von 5), Superdry (4,4 von 5), Abercrombie & Fitch (1,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Abercrombie & Fitch beansprucht?
Nein. Das Profil von Abercrombie & Fitch ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Abercrombie & Fitch hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Abercrombie & Fitch auf Bewertungen?
Abercrombie & Fitch: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Abercrombie & Fitch negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.