Bewertung
4,5
Hervorragend · von 5 Sternen
Wasseraufbereitungsunternehmenwaterdropfilter.com
Waterdrop Erfahrungen
4,5von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
642
512 in den letzten 12 Monaten
Wasseraufbereitungsunternehmen
49%
Anteil 5-Sterne-Bewertungen
Bewertungen (642)
512 in 12 MonatenIhre Stimme
Erfahrung zu Waterdrop schreiben
Geraldine
Verifizierte Bewertung
We ordered the water filter
We ordered the water filter, had problems with delivery and it never showed up. Once customer service was involved they immediately fixed the problem and 3 days later it arrived. We are very happy with our water filter.
0
Maria Toth
Verifizierte Bewertung
Äußerst netter Kundenservice
Äußerst netter Kundenservice, Beria hatt uns zu unserer vollsten Zufriedenheit bei unserem Problem geholfen. Sehr Professionell. Dass nennt man noch Kundenservice. Vielen Dank.
0
Mustafa Ozhan
Verifizierte Bewertung
Great Customer Support!
We have purchased waterdrop k19-hg and loved the product. Our water tastes excellent and we love the heated water functionality for cup of tea. After couple of months of usage we had issue in our machine and contacted to support. They were supper helpful and nice, especially Becky. After some instructions they decided to send a new machine and a filter to us, which we really appreciate. Currently we still use the new machine and absolutely love it. But I want to warn you, if you start using Waterdrop filter once, you can not go back to normal water again!
0
Artem T
Verifizierte Bewertung
I installed an under-sink carbon water…
I installed an under-sink carbon water filter, and the installation was easy and straightforward. All the necessary parts were included, and if you need any specific nuts or fittings, Waterdrop can send them to you. I also had an issue with the delivery, but I emailed Waterdrop and they were very helpful in getting it sorted out. Thanks, Siki, for the great support!
0
rachel
Verifizierte Bewertung
Poor design and disappointing Customer Service
Disappointing product and customer service I purchased the M6HG because I wanted a low-effort, environmentally friendly alternative to buying plastic bottled water. The water generally usually (but not always) tastes good, but unfortunately the machine has several significant design issues. The water pitcher automatically refills itself, with no option to disable this. This means water is repeatedly filtered when I don't want it, creating unnecessary water and electricity use. The uncovered pitcher then has to be managed and stored in the fridge, which is not practical when, like me, you have a small fridge. The only other alternative is to discard the water which is such a waste. The advertised instant hot-water function is also not what I expected. Whenever I use the hot-water function, the first 150 ml dispensed is cold, meaning I have to waste the first cup before I can make a proper cup of coffee. This wastes both water and electricity and I've been advised this is normal function. I have also experienced the waste-water reservoir overflowing into the fresh-water reservoir, despite ensuring that the fresh-water reservoir is filled below the maximum level, and despite both reservoirs having been emptied and rinsed beforehand. Customer Service did not address this issue in their numerous emails. Additionally, when the fresh-water reservoir becomes almost empty, the water can develop a distinctly unpleasant chemical taste, despite the water having been added that same day. Again, this was not addressed other than Tel me to flush the Filter again which made no sense as the water tastes ok until it reaches the bottom of the fresh water reservoir. I found the correspondence with Waterdrop extremely tiring and draining, particularly as I repeatedly explained that I am disabled and that dealing with these problems was significantly impacting me. It took numerous emails over a number of weeks before my questions were addressed. Even then, not all we're answered, and I was repeatedly told that my concerns had been forwarded to the technical team when they hadn't. Waterdrop ultimately confirmed that several of these issues are normal design features rather than faults. They also repeatedly described my machine as “second-hand” because I purchased it through Scope's eBay shop so would not deal with it under repair/warranty. While I understand their position regarding sales channels, the machine I received was brand new, with its protective film and seals intact and no signs of previous use. I researched water filters thoroughly before deciding to purchase the M6HG based on the information on Waterdrop's website. However, the website, including the videos demonstrating the machine, does not make these design characteristics clear — namely, the automatic pitcher refilling and the need to discard the first cup of hot water. I also cannot find this information clearly explained in the instruction manual, which I find very confusing. The water quality itself is good until it gets to the bottom of the reservoir. But overall I am very unhappy with the design, the faults and customer-service experience. Had these design features been made clear before purchase, I would not have chosen this model in the first place. Overall, very disappointing. REPLY TO WATERDROP RESPONSE I don't want further correspondence with you. There has been ample opportunity. We have conversed over more than a month and in more than a dozen emails. It has been exhausting and you are impacting on my health. It's also of note you take less than a couple of hours to react to a public review but sometimes took days to reply to my emails when I was seeking your advice and customer support.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 97 % der negativen Bewertungen.
Alternativen zu Waterdrop
Wasseraufbereitungsunternehmen-Ranking →Häufige Fragen zu Waterdrop
Ist Waterdrop seriös?
Waterdrop erreicht aktuell 4,5 von 5 Sternen aus 642 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (1951 S Lynx Pl, 91761 Ontario, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Waterdrop?
Kundinnen und Kunden bewerten Waterdrop im Schnitt mit 4,5 von 5 Sternen („Hervorragend“) auf Basis von 642 Bewertungen. 512 davon stammen aus den letzten 12 Monaten.
Wo hat Waterdrop seinen Sitz?
Waterdrop hat seinen Sitz in 1951 S Lynx Pl, 91761 Ontario, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Waterdrop gibt es?
Die bestbewerteten Anbieter in der Branche Wasseraufbereitungsunternehmen sind Phox Water (4,7 von 5), Culligan España (2,6 von 5), AQUACENTRUM (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Waterdrop beansprucht?
Nein. Das Profil von Waterdrop ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Waterdrop hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Waterdrop auf Bewertungen?
Waterdrop: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Waterdrop negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.