Bewertung
4,4
Gut · von 5 Sternen
Trotec Laser Erfahrungen
4,4von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
53 in den letzten 12 Monaten
Maschinenbau
90%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
53 in 12 MonatenIhre Stimme
Erfahrung zu Trotec Laser schreiben
Marcus Jaiclin
Verifizierte Bewertung
We are getting more out of our laser…
We are getting more out of our laser because of Richard's expertise and help. He is very knowledgeable and easy to work with.
0
Joe
Verifizierte Bewertung
Another great experience!
I've had laser engravers for at least 30 years and learned that without knowledgeable support and service there is no value investing in a machine. This Speedy 360 is my 5th Trotec machine. I made my decision to purchase it after getting to know Richard Laim and concluding that he is perfectly capable to help install, support and answer all my questions. Turns out I was correct, he made the install look easy and I was up and running the same day with a much more powerful machine. I can't thank Richard enough.
0
Nigel Williams
Verifizierte Bewertung
Outstanding company
Outstanding company. Their customer service and support is excellent. Materials are top quality and arrive in super quick time. Highly recommended.
0
James C
Verifizierte Bewertung
Long Time Customer. One Awful Experience.
I have been a customer of theirs since 2019, bought my first machine from them in 2020 (a Speedy 400), two more in 2021 (a Speedy 300 and a SpeedMarker 700), and it never once occurred to me that I would regret being a customer of theirs until 2026. I purchased a SpeedMarker 1350 via private party sale in 2022, which is the subject of my primary complaint here. I acquired this machine to prove out a use case, which necessitated a bypassing of the safety interlock system, to run the laser in an open air configuration. Trotec eventually did come through and provided me with direct assistance in bypassing the safety interlock system, and the laser system ran perfectly fine, in that configuration, without any issues, or errors for about 2 years. No complaints, or problems to this point, but eventually there was an error with the interlocks, which effectively locked me out of using the laser, but it was not something that I could resolve immediately. Fast forward to November 2025, where I was refocusing on the SpeedMarker 1350 to put it into full time service, but I had the outstanding interlock issue that was still present and preventing operation of the system, so I opened a troubleshooting request with their Technical Services. NOTE: Because I was not the original owner this system was out of warranty, which meant that I was responsible for paying for parts out of my own pocket. Not a complaint, just an objective fact that I was already WELL aware of, as I had been a customer of theirs for over 7 years. Aside from the multitude of Trotec-side communication delays, things were slowly progressing toward goal of restoring full functionality, however, on March 3, 2026 their Technician requested a remote session to try and work through the safety interlock errors. He DID restore operator-side control to the system through a bypass of the interlocks in the configuration file, but the underlying issue still persists. This is at the point in the story where things took a drastic turn for the worse when, during the course of the very same troubleshooting session, the Technician SOMEHOW managed to manually jog the movable Y-Axis table (from his end) THROUGH the closed main cabinet door of the machine, rendering it again completely inoperable. It happened so quickly that by the time I realized what was happening, it was too late to hit the e-stop before the damage had been done. Even at this point, I had no reason to doubt Trotec's integrity and willingness to do right by their customers, up until 3 and a half weeks AFTER the incident, when they emailed me an invoice to PURCHASE a new door. A door which, again, THEIR Technician had irreparably destroyed. I responded with a "Are you sure you're billing me for this?" email, and then about 2 weeks later, I (finally) received an email reply from their Service Manager stating they will send me a door out of goodwill, BUT there would be a bunch of conditions and restrictions in place for future troubleshooting INCLUDING a requirement that a "Trotec-Certified Technician" be dispatched, IN-PERSON, for all future service requests. This is completely preposterous without getting into all of the details and specifics, but who has hundreds, or thousands of dollars to shell out to send a technician in person for TROUBLESHOOTING purposes? Not to mention the expense of the parts! The replacement door for the machine did not arrive at my doorstep until May 8, 2026. 67 days AFTER the incident! This means that I lost out on over 2 months of revenue because of their absolutely atrocious mishandling of this entire issue since the incident on March 3, 2026, with absolutely no indication they are willing to make this issue right. I USED to believe that Trotec Laser was great company to work with as a customer/user, but based on this entire, singular experience, I will no longer consider them for ANY future business needs, nor will I ever offer Trotec as a recommendation to anyone else. NOTE: To date, my SpeedMarker still remains out of service. While I have received the door, the machine is still damaged, and remains inoperable.
0
Creative Indulgence
Verifizierte Bewertung
Top Star employee Richard is great
Richard is very informative and explained every detail of our new Trotec speedy 400. Trotec is a keeper, he has his heart into his job making sure every detail of the machine is covered. Thanks Richard can’t wait to getting our next laser and having you here to show us how to use it,
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Peter Kratky, Thomas Fenzl Laut Impressum
ATU43666001 Laut Impressum
Alternativen zu Trotec Laser
Maschinenbau-Ranking →Häufige Fragen zu Trotec Laser
Ist Trotec Laser seriös?
Trotec Laser erreicht aktuell 4,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Freilingerstr. 99, 4614 Marchtrenk, Österreich) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Trotec Laser?
Kundinnen und Kunden bewerten Trotec Laser im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 53 davon stammen aus den letzten 12 Monaten.
Wo hat Trotec Laser seinen Sitz?
Trotec Laser hat seinen Sitz in Freilingerstr. 99, 4614 Marchtrenk, Österreich. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Trotec Laser gibt es?
Die bestbewerteten Anbieter in der Branche Maschinenbau sind Damatomacchine (4,9 von 5), Stihl (3,8 von 5), SkyWind Energy GmbH (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Trotec Laser beansprucht?
Nein. Das Profil von Trotec Laser ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Trotec Laser hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Trotec Laser auf Bewertungen?
Trotec Laser: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Trotec Laser negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Trotec Laser im Handelsregister eingetragen?
Öffentliche Registerdaten zu Trotec Laser (Marchtrenk) sind über das Firmenbuch einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.