Bewertung
2,4
Mangelhaft · von 5 Sternen
Reiseanbieterswisstours-transport.ch
Swisstours Transport Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
11
1 in den letzten 12 Monaten
Reiseanbieter
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (11)
1 in 12 MonatenIhre Stimme
Erfahrung zu Swisstours Transport schreiben
Cedced
Verifizierte Bewertung
No customer care or empathy in times of family tragedy
I strongly advise against booking with Swisstours. Following a death in my family, I was forced to cancel my trip. Despite providing official documentation and facing tragic circumstances beyond my control, the company flatly refused to make any commercial gesture: no refund, and even worse, not even a credit note to reschedule the trip. Their customer service strictly enforces their policies with zero empathy. If you are looking for reliability and a basic level of human consideration during unexpected life emergencies, I highly recommend booking with French companies instead, as they are far more understanding and attentive in these situations. A very disappointing experience.
0
Vladimir Lyzo
Verifizierte Bewertung
Got tickets from chamonix to Geneva
Got tickets from chamonix to Geneva. Completely unorganized loading process. Have to unload luggage from bus to wait for another bus while reserved tickets in advance. Don’t recommend.
0
Юлия Кучук
Verifizierte Bewertung
Today I have a terrible situation with…
Today I have a terrible situation with a bus driver. We arrive at the stop 5 minutes before departure, but the bus driver turns us down and says that the bus is full and we need to wait for another one, which should arrive in 5 minutes. We waited for 1 hour, and then realized that we had been deceived! And the strangest thing is that we saw that there were a lot of empty seats on the bus, but it simply didn’t let us in and didn’t close the door in front of us!
0
Mark Fitz
Verifizierte Bewertung
Be aware!
I'm writing this review of behalf of my parents. My parents came to visit me in September and booked a return bus from Geneva to Chamonix. They arrived to the bus just before it was leaving and showed their tickets to the driver. He was very dismissive and rude and told them the bus was full and it wasn't his problem. They argued that they had their tickets booked and their seats should be reserved but the driver had obviously sold them to other passengers. They weren't the only ones who had booked tickets and not got their seats, there were about 8 passengers in total. In the end they had to book with Aply Transfers and paid over double the price of the original bus ticket. The real problem and disappointment comes after. My parents made a complaint to the company on the day and for the following couple of weeks went back and forth with Swiss Tours customer service. They sent proof of booking the new bus tickets and had photos of the bus and driver who wouldn't let them . Swiss Tours refused to refund them for this journey, saying that they took the bus. This is extremely disappointing and incompetent on multiple levels from Swiss Tours. It is of no way to run a business. So if you're thinking about booking with them be warned that your reserved seat very well might not be reserved and they will take no responsibility or give you a refund. There are better options.
0
Maureen Fitzsimons
Verifizierte Bewertung
Terrible customer service- BEWARE
Review of SWISStours Maureen Fitzsimons 1 review IE 3 days ago Over booked - no service-no customer service 😒 Booked this service from Geneva Airport to Chaminox - on arrival the bus was full and the driver took off without passengers with tickets as they had oversold tickets. Contacted the office who would not deal with the issue and refund request despite having forwarded all the evidence. No customer service with this company. Beware!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Schweiz
Alternativen zu Swisstours Transport
Reiseanbieter-Ranking →Häufige Fragen zu Swisstours Transport
Ist Swisstours Transport seriös?
Für Swisstours Transport liegen bisher 11 öffentliche Bewertungen vor (2,4 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: Schweiz. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Swisstours Transport gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Swisstours Transport beansprucht?
Nein. Das Profil von Swisstours Transport ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Swisstours Transport hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Swisstours Transport auf Bewertungen?
Swisstours Transport: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Swisstours Transport negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Swisstours Transport im Handelsregister eingetragen?
Öffentliche Registerdaten zu Swisstours Transport sind über das Zefix einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.