Taschen- und Gepäckfachgeschäft sapphiresuitcases.com

Sapphire Suitcases Erfahrungen

3,4von 5 · Durchschnittlich

119 Bewertungen

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Bewertung

3,4

Durchschnittlich · von 5 Sternen

Stimmen

119

72 in den letzten 12 Monaten

Taschen- und Gepäckfachgeschäft

62%

Anteil 5-Sterne-Bewertungen

Bewertungen (119)

72 in 12 Monaten

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Jan Huus

DK · 21. August 2026

Verifizierte Bewertung

Steer clear of this company.

Steer clear of this company. The products they deliver are absolutely average, but customer service, delivery time, etc. are absolutely miserable. I have received 3 deliveries from this company. Delivery 1: Ordered 4 suitcases, 1 large and 3 small. Received the opposite, i.e. 1 small and 3 large. Also received a demand for payment of customs even though this was supposed to be included. Many emails both with post in Norway and Sapphire. Delivery 2 (remaining delivery for delivery 1). The remaining missing suitcases were delivered after a long time. These were also demanded customs even though Sapphire was supposed to pay this. Delivery 3: Ordered a duffel bag. Their website says they ship the next day, but it took 3 weeks before it was sent. All the time lots of poor excuses for it not being sent. And all the time it is stated that it will be shipped the next day on their website. In addition, I was once again demanded for customs costs even though this is included. All customs costs have been refunded. I think I have over 50 emails between Klarna, Sapphire and Post in Norway. No compensation or anything despite asking for it for the last delivery. Never experienced more nonsense from a company and worse and more indifferent customer service. Do not recommend anyone to buy anything from Sapphire!

21. August 2026

Sapphire Suitcases

Antwort des Unternehmens · 21. August 2026

Dear Jan, Thank you for sharing your experience. We are genuinely sorry for the difficulties you encountered across your shipments. Having reviewed your case in full, we completely understand why you are dissatisfied. You experienced incorrect items, repeated customs charges that should not have fallen to you, significant delays, and far more communication and follow-up than should ever have been necessary. The customs charges you incurred have been reimbursed, and following a further review of your overall experience, our Customer Experience Lead has also contacted you directly and arranged for your latest order, #4732, to be refunded in full as an additional acknowledgment of the inconvenience caused. We recognize that financial reimbursement does not give back the time you spent resolving these issues, and we sincerely regret that your experience with Sapphire fell so far below the standard we aim to provide. Your feedback has been taken seriously, including your comments regarding fulfilment, shipping communication, customs handling, and the information displayed on our website. We are very sorry that we let you down, Jan. We sincerely hope to have the chance to better assist you in the future! Kind regards, Sapphire Suitcases

Ilkka

DK · 20. August 2026

Verifizierte Bewertung

Very high quality product.

20. August 2026

Bartosz

DK · 16. August 2026

Verifizierte Bewertung

Sapphire Duffle Bag

Bardzo przyjemny proces robienia zakupów. Mechanizm transakcyjno-wysyłkowy jest niezwykle dopracowany, intuicyjny i sprawny. Co do zamawianej torebki to majstersztyk. Bardzo delikatna i miękka skóra, niezwykle miękki i przyjemny w dotyku materiał wyściełający wnętrze. Do tego stylowa, świetnie zaprojektowana i wykonana. Gorąco polecam

16. August 2026

Andrea

DK · 7. August 2026

Verifizierte Bewertung

This duffle bag is the best bag I’ve…

This duffle bag is the best bag I’ve ever seen in my life. Just one word: thanks.

7. August 2026

Frederick George Marriott

DK · 5. August 2026

Verifizierte Bewertung

Not Recommended!!

Received 2 small and 2 large cases. Went on a short British Airways flight and the case got damaged badly and got to the other side with only 3 wheels!! Contacted support and 6 emails later they said id get a spare wheel when they had it. NOT RECOMMENDED AT ALL. Very slow, poor and highly unsatisfactory at every level. I’m £800 lighter 😡

5. August 2026

Sapphire Suitcases

Antwort des Unternehmens · 5. August 2026

Dear Frederick, Thank you for taking the time to share your feedback. I am very sorry to hear about your experience, both with the damage to your suitcase on its first journey and the delays you encountered when trying to reach our team. I completely understand how disappointing and frustrating this must have been, particularly after investing in a full set of our suitcases. I have personally reviewed your case and reached out to you directly to take over its handling. Rather than simply replacing the missing wheel, we would like to arrange the return of the damaged suitcase and provide you with a brand-new replacement. We are currently awaiting your confirmation of the suitcase size so that we can proceed with the appropriate return arrangements and ensure the correct replacement is prioritized. I will personally oversee your case from this point forward and remain your point of contact until everything has been fully resolved. We genuinely appreciate the opportunity to put this right and hope to restore your confidence in both Sapphire Suitcases and the service we provide. Kind regards, Maha Customer Experience Lead Sapphire Suitcases

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Ist Sapphire Suitcases seriös?

Sapphire Suitcases erreicht aktuell 3,4 von 5 Sternen aus 119 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: DK, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Sapphire Suitcases?

Kundinnen und Kunden bewerten Sapphire Suitcases im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 119 Bewertungen. 72 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Sapphire Suitcases gibt es?

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