Bewertung
4,6
Hervorragend · von 5 Sternen
Rural WiFi Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
289
5 in den letzten 12 Monaten
Internetanbieter
85%
Anteil 5-Sterne-Bewertungen
Bewertungen (289)
5 in 12 MonatenIhre Stimme
Erfahrung zu Rural WiFi schreiben
customer
Verifizierte Bewertung
Impossible to get through to
Impossible to get through to - wouldn't be a returning customer.
0
juliana Nascimento
Verifizierte Bewertung
Avoid this company at all costs.
Avoid this company at all costs. My experience with Rural.ie (now Image) has been absolutely unacceptable and, without a doubt, the worst customer service I have ever experienced. My Wi-Fi stopped working over a month ago. I never received a single notification about maintenance, an outage, or any explanation for the loss of service. I was simply left without internet. After two weeks, I started calling and sending emails. No one answered my emails. No one called me back. It was as if the company had completely disappeared. After three weeks without internet, I spent 48 minutes waiting on hold before someone finally answered. Unfortunately, I had been transferred to Image, and the representative told me they couldn't help me. Every time I called Rural.ie, I was automatically redirected to Image, where nobody could resolve my issue. I sent countless emails, yet not one person had the basic courtesy to reply. Not a single acknowledgment, update, or apology. The complete lack of communication and respect for paying customers is shocking. In the end, nobody ever contacted me, my Wi-Fi was never repaired, and I was never refunded for the month I paid despite receiving no internet service. I paid for something I simply did not receive. If you are thinking about switching to Rural.ie, now Image, I strongly urge you to reconsider. There are plenty of internet providers that actually value their customers and provide support when things go wrong. This company failed on every level: communication, customer service, technical support, and accountability. A company that ignores its customers for weeks, fails to provide the service being paid for, and doesn't even have the decency to respond to emails should not be in the business of serving customers. Save yourself the frustration, wasted time, and wasted money. Choose another provider.
0
Ann Marie Long
Verifizierte Bewertung
Absolutely shocking service
Absolutely shocking service, i have been with them for over a year & great service provided. since they got taken over by imagine i have nothing positive to say. My internet was down for over a week and a half, after numerous phone calls (lengthy hold times over 1.5 hrs one day), online chat (by the way imagine don't provide this service for rural wifi customers when they eventually respond). Oh & got an invoice in the meantime for a service that they are not even providing!!! They eventually got NBI out to fix the line last Friday 3/10/2025, Rang again today as now we are connected but no internet. After 45mins waiting on hold spoke to SIRI (a person)who told me there was nothing wrong with the line, wanted the serial number from the Zytel modem & explained that i was in work. He told me t call back between there opening hours of 9 to 6, i explained that i am in work for those hours & wasn't willing to take a days holidays so i could be at home. I asked if he could call my daughter who would be at home to look at the lights flashing!! he said he couldn't call her because they were very busy but that she should call back (he wont even speak to her if she calls back as its not in her name!!!!) I asked him would he not do me the courtesy of calling my daughter who is at home seeing as i have had so many issues with the broadband & whoo nope not a hope they are too busy!! These guys are supposed to be providing a service for gods sake. I told him i then wanted to speak to a manager & low & behold all the managers are in meetings & he doesn't know if they will call me back or not. So here i am yet again with shit internet even though paying for fibre 500mb. AVOID THESE GUYS, CUSTOMER SERVICE IS DISGRACEFULL
0
Jack Nolan
Verifizierte Bewertung
Horrible customer experience
I have been a customer of rural wifi since June 2022 all was great until July 2025. My wifi stopped working I was sent a new box it did not work and I was sent another it did not work I have been without Internet for 3 months. A few days ago I was sent a brand new 5g box it's not working I rang support yesterday they said the sim card wasn't activated that just goes to show how pathetic they are as a company. After supposedly activating my sim card it still does not work I emailed the sales manager even cotter on the 2nd of October he has just ignored me and they are forcing me to stay in my contract until August even though they are don't have the integrity to provide my service. I will be taking legal action against them. Please do not ever consider becoming a customer they will scam you.
0
customer
Verifizierte Bewertung
Since imagine took over!
Since imagine took over, I'm cancelling! So many things and no customer service! One day I spent 1hour 20 mins trying to get through to be told, your rural wifi have to transfer you. I hung up after a further hour!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 13 % der negativen Bewertungen.
Alternativen zu Rural WiFi
Internetanbieter-Ranking →Häufige Fragen zu Rural WiFi
Ist Rural WiFi seriös?
Rural WiFi erreicht aktuell 4,6 von 5 Sternen aus 289 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Rural WiFi, Perigord House, D15W5YW Dublin 15, IE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Rural WiFi?
Kundinnen und Kunden bewerten Rural WiFi im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 289 Bewertungen. 5 davon stammen aus den letzten 12 Monaten.
Wo hat Rural WiFi seinen Sitz?
Rural WiFi hat seinen Sitz in Rural WiFi, Perigord House, D15W5YW Dublin 15, IE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Rural WiFi gibt es?
Die bestbewerteten Anbieter in der Branche Internetanbieter sind Vodafone UK (4,8 von 5), Rwe Highspeed (1,3 von 5), Rws Point (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Rural WiFi beansprucht?
Nein. Das Profil von Rural WiFi ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Rural WiFi hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Rural WiFi auf Bewertungen?
Rural WiFi: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Rural WiFi negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.