Bewertung
1,9
Mangelhaft · von 5 Sternen
Mietwagenanbieterrentacarmalta.eu
addCar Rental Malta Erfahrungen
1,9von 5 · Mangelhaft
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Stimmen
22
8 in den letzten 12 Monaten
Mietwagenanbieter
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (22)
8 in 12 MonatenIhre Stimme
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Кристиан Бояджиев
Verifizierte Bewertung
Bad rental company
Hello, My experience was no where close to great. I rented a scooter that was a total wreck and had to return it in the same day for another one. That took your team almost an hour so they can inspect it if the problem is in me. After I explained that the motor is close to dead, no breaks, flat back tire, they changed it with another one that again was not in the best shape. Disregarding that I took it so I dont waste any more time of my vacation and on the 3-rd day the second scooter didnt want to start. I called your 24/7 emergency line for assistance and your worker said “ oh its 20:00, tomorrow, I cant do anything now” I asked what do you mean by tomorrow, I have a problem now and this is my transportation. He shouted at me and hung up. I was forced to seek help from strangers for tools as the parking handle was stuck. Fixed it myself but the way you are dealing with customers is ABSURD! Last but not least your worker in the office said that I will get my 300€ deposit in 5 days after I return the scooter, when I went to return it the other worker said up to 20 days. Epic communication. I want this to be a complaint and seen by a bigger authority in your company!!!
0
Jordi Planes
Verifizierte Bewertung
Scammers
Our experience with AddCar was extremely negative, and we felt completely unsupported by Booking. We had reserved a Citroën C4, but were given a Citroën C3 Aircross instead. From the very beginning, the gearbox did not operate normally, and the following day the vehicle lost the ability to engage several gears, including reverse. Although this was clearly a mechanical failure, AddCar held us fully responsible without providing any technical report proving that we had caused the damage. They charged us €600 without supplying a diagnostic report, repair estimate, repair invoice, or any genuine justification for the amount. Furthermore, AddCar told us that our Booking coverage appeared in their system and that we should pay first and then submit a claim afterwards. Booking later denied that this was the case. We consider it particularly concerning that this information was used to pressure us into making the payment. We submitted a formal complaint to AddCar and have not even received an acknowledgment of receipt. Booking, meanwhile, has simply stated that it is only an intermediary and is attempting to close the case without challenging its supplier or requesting any technical explanation. In our opinion, this reflects a clear abuse of the rental company's position of power: attributing a mechanical failure to the last customer, charging an unjustified amount, and leaving the customer without any effective support. We do not recommend renting from AddCar and strongly advise documenting absolutely everything before leaving with the vehicle.
0
Mr Cemal Gul
Verifizierte Bewertung
An absolute disgrace!
An absolute disgrace! Earlier today, I went to the AddCar branch at Malta Airport to collect the vehicle I had reserved. The female employee assisting me, who repeatedly refused to provide her name, informed me that I would need to pay a €1,400 security deposit and that this could only be done with a credit card. I asked whether I could use my American Express, Visa, or a debit card. The answer was no. However, I was then told that if I paid an additional €100 for the rental, the deposit would be reduced to €400 and I would be allowed to use any card I wanted. I asked a simple question: if I can use my preferred card to pay the €400 deposit, why can't you accept the same card for the original €1,400 deposit? At that point, the employee became unhelpful and confrontational. Rather than trying to assist me, she spoke in a very rude and unprofessional manner. When I told her that I would be filing a complaint about this experience, she replied that I could complain wherever I wanted and again refused to give me her name. After travelling for 3.5 hours from Scotland, and despite having already paid for the vehicle in advance, I was unable to collect my car. I would not recommend AddCar to anyone. The vehicles they advertise in their photos are very different from the ones they actually provide. The cars are dirty and often damaged. Terrible customer service and an arrogant attitude from the staff. If you want to avoid unnecessary stress and disappointment, I strongly recommend renting from another company
0
Hester Gudmunsen
Verifizierte Bewertung
Scammers - avoid at all costs
Scammers. Please do not use this company. We booked through Holidays Extras so didn’t know what company we were using. Big mistake. All seemed ok until we returned the car. At this point they will get you for any mark or dent.Magically brushed dust off the top of the car at the exact point a tiny dent (hardly visible to the naked eye) was. We never thought to check there when we received the car. The costs are plucked out of the air. €400 euros lighter for damage we dispute. Of course they will never fix the damage and the next person will probably be charged for. Absolutely scammers. Please find a reputable company instead - we have never experienced this before.
0
James Thompson
Verifizierte Bewertung
AVOID AT ALL COSTS
Avoid this company at all costs. My experience with CB Car Hire / Add Car Malta was completely unacceptable and involved multiple serious charging issues. First, they took a €3,000 “security deposit” as an actual sale transaction, not a pre-authorisation. That is an extraordinary mistake for any car hire company to make. The car was returned on 4 April 2026, with no damage, yet they continued holding my money and only admitted later that they had processed it incorrectly. Second, they also took additional fuel charges directly from my account, and fuel appears to have been charged twice. Instead of handling matters properly against the deposit they were already holding, they simply continued debiting my account. This created even more stress and confusion and took repeated emails before they even started to properly investigate it. Third, I paid an out-of-hours return fee for a service that was not provided. When I returned the vehicle, no one was there. The office was locked, there was no visible staff member in the Add Car area, and there was no activity around us. I also have video evidence showing there was no staff presence at the time. They later tried to justify the fee by referring to airport rules and pre-registration, but this explanation holds no weight. This was a public car park with 24/7 access, so the suggestion that this somehow justified charging for an attended out-of-hours service that never actually took place is not credible. The vehicle was only checked in 2 hours and 53 minutes later, which says everything. What makes this even worse is the amount of time and effort required to get clear answers. Instead of dealing with the issues properly from the start, I had to chase repeatedly, challenge contradictory explanations, and push them to even acknowledge obvious mistakes. The main failures were: €3,000 deposit wrongly taken as a sale Additional fuel charges taken from my account Fuel charged twice Out-of-hours fee charged for a service not actually provided Excuses that do not stand up to scrutiny Poor communication and repeated delays No meaningful goodwill or compensation despite major errors This is not a small administrative slip. These are serious payment and service failures. I would strongly advise anyone renting from this company to check their card statements very carefully and think twice before booking.
0
Die Akte
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Typische Antwortzeit unter 7 Tagen. Beantwortet 12 % der negativen Bewertungen.
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Ist addCar Rental Malta seriös?
Für addCar Rental Malta liegen bisher 22 öffentliche Bewertungen vor (1,9 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Malta International Airport, Park East, Level 1, LQA4000 Luqa, MT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat addCar Rental Malta seinen Sitz?
addCar Rental Malta hat seinen Sitz in Malta International Airport, Park East, Level 1, LQA4000 Luqa, MT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu addCar Rental Malta gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von addCar Rental Malta beansprucht?
Nein. Das Profil von addCar Rental Malta ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann addCar Rental Malta hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet addCar Rental Malta auf Bewertungen?
addCar Rental Malta: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann addCar Rental Malta negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.