Bewertung
1,3
Schlecht · von 5 Sternen
Pure Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
52 in den letzten 12 Monaten
Unternehmen
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
52 in 12 MonatenIhre Stimme
Erfahrung zu Pure schreiben
Svetlana Kokoreva
Verifizierte Bewertung
GDPR Article 22 Breach: Systematic AI Error and Blocked DPO Channels
My Pure account was flagged and instantly banned by an automated algorithm simply because I used the word "dinheiro" (money) while discussing my regular job, professional career, and income with a match. I have never solicited anything, and my chat was entirely legitimate. According to Pure’s own Community Guidelines, "mistakes can happen" with automated filters. However, your support system is completely broken. When I attempted to exercise my legal rights under GDPR Article 22 (Right to human intervention) by emailing your Privacy and DPO departments, my emails were automatically intercepted and redirected to standard feedback bots that closed my tickets within 4 minutes with generic copy-paste rejections. Preventing a user from reaching the Data Protection Officer (DPO) and refusing a human review of an obvious false-positive AI flag is a direct violation of European privacy laws. Do not reply to this review with a template text. I demand a HUMAN compliance officer to manually inspect the context of the chat log where the word "money" was flagged, correct this technical error, and fully restore my profile with my entire message history.
0
Theo Oeht
Verifizierte Bewertung
À fuir
À fuir 29,99 € pour un abonnement et, de mon expérience, une grande majorité des profils semblent faux ou automatisés. Très peu de profils m’ont paru authentiques et aucune rencontre réelle à la clé. La note de 4,2/5 me paraît complètement déconnectée de ce que j’ai constaté. Il suffit de regarder les avis sur pour voir que les expériences sont loin d’être aussi positives. Ce qui m’a particulièrement alerté certaines conversations deviennent immédiatement très suggestives, avec des photos osées envoyées très rapidement, sans aucune logique dans l’échange. Lorsque je propose simplement de discuter quelques minutes en appel vocal directement dans l’application, la personne refuse systématiquement. Pour moi, c’est un signal très suspect. 29,99 € dépensés pour rien. Je déconseille fortement cette application et recommande de bien se renseigner avant de payer.
0
Nic Vassilounis
Verifizierte Bewertung
absolutely terrible, so bad
absolutely terrible, cant even contact them cancel subscription, their contact email is even real
0
Pelkantosh
Verifizierte Bewertung
Banned without explanation, paid access gone, support stopped responding
Banned without explanation, paid access gone, support stopped responding **One star because zero isn't an option.** My account was working normally until I tried to switch from my iPhone to an Android device. It was immediately frozen. I contacted Pure support straight away. Their first response said their system had detected “unusual activity”, that this did **not necessarily mean a violation**, that the account would receive a manual review, and that my chats would remain safe. They then asked for my Pure ID. I supplied it. Eight minutes later, the explanation suddenly changed. I was told there had been “complaints about my profile”, that I had violated the rules, that there was “no mistake”, and that my access would not be restored. I was given no meaningful explanation of what I had supposedly done, what behaviour was complained about, or even which category of the Community Guidelines I had allegedly violated. I went back and read the Terms and Community Guidelines carefully. I still cannot identify anything I did that would explain a permanent ban. I have repeatedly asked Pure to reconsider the decision, explain the alleged violation, or at least provide a meaningful appeal. I have also asked what I am permitted to do if they refuse to restore the account. My further emails have simply gone unanswered. The consequences are not trivial. I lost access to a paid account, purchases/subscription access and all of my existing conversations. Most importantly, I had already arranged to meet someone and we had not yet exchanged external contact details because I trusted the conversation to remain available through Pure. I now have no way to contact that person. I fully support dating apps taking genuine safety complaints seriously. That is not the issue. The issue is permanently removing a paying user's account without telling them what they actually did, then providing no meaningful way to challenge the decision. Pure's own website tells users who believe they were unfairly banned to contact support for review. In my experience, that appeal process has amounted to a generic conclusion followed by silence. Only after this happened did I check properly and discover multiple recent reviews describing remarkably similar experiences: sudden permanent bans, little or no specific explanation, paid access lost and support responses that users describe as generic or repetitive. I wish I had read those reviews before spending money on the app. Based on my experience, I cannot recommend paying for Pure. A service that can instantly remove access to your paid account and all of your conversations should have a transparent moderation process and a genuine appeal mechanism. If Pure responds to this review, I would genuinely welcome a substantive answer: what category of rule did I violate, and what meaningful review of my appeal actually took place? A generic statement about protecting the community will not answer either question.
0
Stephen
Verifizierte Bewertung
Poor
Poor. Waste of money. Less than a few days use just trying to navigate the platform and strange rules I snapped a screenshot of the letter text I wrote for my files (since everything disappears) and “poof” I was in some sort of death penalty list. Dud Not screenshot a picture of the person but my own response text and who it went to. Insane. With the error on my part inadvertently not intended I can’t use the app with the violation under review but no contact or context to discuss it and try to use the very confusing app. It’s not like I didn’t do something flagrantly devious it was a simple error I use for many emails snd other tasks in my own phone. Even trying to give feedback there was no response - nothing from the company or watch minders to the innocent mistake. How to save information on the app or keep track of those liked or those that were not as the descriptions actually reported on themselves. No customer support. For a test $30 use it was a dud. Terrible company. Design. No usable functionality to keep track of persons actions snd any way to save information. Especially keep track of those attempting contact or making contact. Just a huge over promised pos app. Highway robbery. Beyond poor - pitiful. Pos standing for a piece of shit. Robbed of $30. Terrible design and execution. Wish I had read these reviews before signing up. Would have never joined reading bad review after bad review.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 96 % der negativen Bewertungen.
Häufige Fragen zu Pure
Ist Pure seriös?
Pure erreicht aktuell 1,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Steinhauserstrasse 74, 6300 Zug, Schweiz) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Pure?
Kundinnen und Kunden bewerten Pure im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 52 davon stammen aus den letzten 12 Monaten.
Wo hat Pure seinen Sitz?
Pure hat seinen Sitz in Steinhauserstrasse 74, 6300 Zug, Schweiz. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Ist das Profil von Pure beansprucht?
Nein. Das Profil von Pure ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Pure hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Pure auf Bewertungen?
Pure: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Pure negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Pure im Handelsregister eingetragen?
Öffentliche Registerdaten zu Pure (Zug) sind über das Zefix einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.