Bewertung
2,8
Durchschnittlich · von 5 Sternen
Parcelhero Erfahrungen
2,8von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Kurierdienst
41%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Parcelhero schreiben
Thirza Cummins
Verifizierte Bewertung
Hidden import & customs fees
Although the website provides easy to review search results and carrier options, the prices and delivery dates are not necessarily accurate for international shipping. I had to pay additional import fees separately and my parcel arrived at a very different date. There was no information about import & customs fees on the Parcel Hero website and no disclaimers this might be an issue during shipping. Luckily UPS are responsive and sorted it all out, but with another carrier you might not be as lucky.
0
Georgie
Verifizierte Bewertung
Terrible experience – poor claims handling
ParcelHero collected a large, securely packaged item which arrived at the retailer severely damaged. Despite being aware of the parcel’s size and weight, only one driver attended collection even though I had specifically advised that two people were required. My claim was rejected without my evidence and concerns being properly addressed, and I have experienced repeated delays and difficulty getting clear answers. They have dismissed my concerns multiple times and, when asked to speak to a senior handler, was told “our decision remains unchanged”. They also took an additional £3.55 handling charge from my account but have been unable to explain the basis for this charge or provide the audit information they rely . I was also advised by UPS that they had not requested this fee, to which ParcelHero originally stated that UPS had implemented this. They hadn’t. The matter has now been ongoing for months. I have sought legal advice and am escalating my complaint. Very disappointing service and I would not use ParcelHero again. I suggest others avoid this company too.
0
COMMUNICATIONS DESIGN & TECHNO
Verifizierte Bewertung
Prompt efficient service
Prompt efficient service
0
Miguel Ángel
Verifizierte Bewertung
Scamers
Scamers. Not use this if you like your money
0
Benjamin .R
Verifizierte Bewertung
⭐ Very disappointing experience with…
⭐ Very disappointing experience with ParcelHero – would not use again I booked my shipment through ParcelHero, expecting them to provide a reliable delivery service. Unfortunately, the experience was extremely poor. The parcel was delayed for 9 days due to customs issues, despite being a private shipment between individuals containing personal holiday items. I was repeatedly asked for information that was not applicable to a private shipment. What made the situation even worse was the complete lack of effective customer support. I spent a huge amount of time trying to contact ParcelHero, and despite the issues being acknowledged, getting the problem resolved was incredibly difficult. When the parcel finally arrived, the boxes were badly damaged and the contents had been smashed. I paid around £80 for delivery, and the delay and damage caused significant disruption to our holiday. I expected ParcelHero to take responsibility and properly support me when things went wrong. Instead, I was left chasing them repeatedly. Very poor service, very poor communication and a very disappointing experience from start to finish. I would seriously consider using another company rather than ParcelHero.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 67 % der negativen Bewertungen.
Alternativen zu Parcelhero
Kurierdienst-Ranking →Häufige Fragen zu Parcelhero
Ist Parcelhero seriös?
Parcelhero erreicht aktuell 2,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (PO Box 658, TW8 1BS Brentford, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Parcelhero?
Kundinnen und Kunden bewerten Parcelhero im Schnitt mit 2,8 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Parcelhero seinen Sitz?
Parcelhero hat seinen Sitz in PO Box 658, TW8 1BS Brentford, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Parcelhero gibt es?
Die bestbewerteten Anbieter in der Branche Kurierdienst sind Yodel by InPost (2,1 von 5), DPD UK (3,5 von 5), PostNord i Danmark (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Parcelhero beansprucht?
Nein. Das Profil von Parcelhero ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Parcelhero hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Parcelhero auf Bewertungen?
Parcelhero: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Parcelhero negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.