ParcelABC - courier service Erfahrungen 2026: 2,2 von 5 (100 Bewertungen)

Bewertung

2,2

Mangelhaft · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Transport- und Versandservice

26%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

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Two Fingers

GB · 27. August 2026

Verifizierte Bewertung

Bad service

Easy to pay shipping label and when label should be sended they always have some issue, very unstable and unrealible services, headache big time with them, be carefull!

0

27. August 2026

Romanna Kulik

GB · 25. August 2026

Verifizierte Bewertung

Extremely disappointing experience with…

Extremely disappointing experience with ParcelABC. I strongly recommend thinking twice before using this service. There is practically no customer support when you actually need it. In my case, my attempts to contact ParcelABC by phone and email were effectively ignored for around 24 hours. I could not reach anyone by phone, and I received no timely assistance despite having already paid for the service. At the time when I needed the shipment to be processed, no shipping label had been provided and I had no meaningful support from ParcelABC. Because I could not wait indefinitely, I arranged the shipment with another courier and sent the parcel using a different service. Only after approximately 24 hours — when the parcel had already been sent with another courier — ParcelABC finally sent me the shipping label. By that point, it was obviously useless to me. When I requested cancellation and a refund because the service had not been provided when I actually needed it, ParcelABC informed me that they would deduct €10 as an “administrative fee” from my €20.22 payment. Considering the complete lack of timely assistance and the fact that the shipping label arrived only after I had already been forced to use another courier, I find this completely unreasonable. It almost gives the impression that charging cancellation fees is more important than actually providing customer support. The most concerning question is: if it is this difficult to get help before a parcel has even been shipped, what happens if a parcel is delayed, damaged or lost? Based on my experience, I would have very little confidence that anyone would be available to help in a genuinely serious situation. A shipping broker should provide reliability, communication and assistance when problems occur. My experience with ParcelABC was the opposite: payment was accepted immediately, communication was effectively absent for around 24 hours, and the shipping label arrived only after I had already sent the parcel through another courier. Based on my experience, I cannot recommend ParcelABC.

0

25. August 2026

ParcelABC - courier service

Antwort des Unternehmens · 25. August 2026

Dear Customer, We are sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify the situation. Once an order is confirmed, the required transport capacity is reserved immediately within our carrier network. If a customer decides to cancel, we offer a 100% refund to their ParcelABC e-wallet, which can be used for any future shipment. If a refund to the original payment method is requested, an administrative fee of 25% of the order value or a minimum of €10, whichever is higher, applies. These cancellation and refund conditions are clearly stated in our Terms and Conditions, which you reviewed and accepted before placing and paying for the order. The fee was therefore applied in accordance with the agreed conditions and was not an arbitrary charge. We sincerely regret that our response time did not meet your expectations. However, the decision to use another courier and subsequently cancel the confirmed booking does not eliminate the operational and administrative costs already incurred when reserving the transport capacity. Please contact our Customer Service team and provide your order number. We will personally review the circumstances of your case and do our best to resolve this matter with you. Kind regards, ParcelABC Customer Service Team

Ellie

GB · 24. August 2026

Verifizierte Bewertung

Good price, poor service

I chose this company as the prices were competitive to get some clothes left behind in error in Spain delivered home to the UK. Selected UPS as the courier. Completed the ParcelABC customs form which they supplied. The parcel took more than 5 weeks to arrive in the UK and I was erroneously charged £75 in import fees and admin by UPS. ParcelABC offered no help in resolving repeatedly informing me that they did not get involved in customs. This despite it being their form which I was required to complete at the outset. Most of the fault of this disastrous experience lies with UPS but ParcelABC took my money and should bear some responsibility. I would not use them again! Update: the response from ParcelABC is misleading and inaccurate. There was a 4 week delay at the warehouse in Spain which was nothing to do with customs clearance. The information that a wrong address had been added was not provided despite weeks of enquiring about the reasons for delay. There was never an explanation of why a wrong address had been added or by whom (the information I provided was accurate). The parcel did not arrive in the UK until 1 July (5 weeks after I paid for the service). It was only on 1 July that I was told about the erroneous import charge which resulted in further delay whilst I attempted but failed to get the charges reassessed. I finally collected the parcel on 21 July. The apparent incorrect address for delivery was another example of UPS incompetence since I had already arranged to collect at a UPS collection point. I was never asked for any further information at any stage by ParcelABC or by UPS. The only accurate part of ParcelABC's response is that their help desk was quick to reply and this was not part of my complaint. They were also clear in their advice about my need to pay the charges to receive the parcel. They were however unable or unwilling to intervene and provide any actual help. If only ParcelABC put as much effort into providing a service as they do into defending themselves against complaints!

0

24. August 2026

ParcelABC - courier service

Antwort des Unternehmens · 24. August 2026

Updare:Dear Customer, Thank you for providing your order details. Having reviewed the complete shipment history, we must clarify that the circumstances described in your review do not fully reflect what occurred. The parcel did not take five weeks to arrive because of transportation delays. For a substantial part of this period, it was held pending customs clearance and resolution of the applicable import charges. When UPS requested additional documentation, ParcelABC resubmitted the customs invoice and provided you with confirmation of its submission. UPS subsequently confirmed that import and administration charges of £75.54 remained unpaid. You informed us that you were disputing these charges, and payment was not made until 13 July. UPS could not complete the delivery while this matter remained unresolved. The delivery was further delayed because the recipient address provided with the order was incorrect or incomplete. As a result, several delivery attempts were unsuccessful, and the parcel was returned to the UPS depot. You were informed about the address issue and the need to resolve it. The shipment was ultimately redirected to a collection point. The customs form provided during booking is a pro forma invoice used to declare the contents of a shipment. It does not determine the duties or charges applicable and cannot guarantee that customs will not request further documentation. Under our Terms and Conditions, customers are responsible for providing accurate sender and recipient details, supplying all documents required for customs clearance and settling any applicable charges. ParcelABC cannot provide personal information to customs, apply for relief on a customer’s behalf or cancel charges assessed by UPS or the customs authorities. It is also incorrect to state that ParcelABC offered no assistance. Our team repeatedly contacted UPS, submitted the customs documentation, shared all available updates, provided escalation contact details and warned you about the risk of the parcel being returned. We understand that this was a frustrating experience. However, the overall delivery time was primarily caused by the customs process, the disputed unpaid charges and unsuccessful delivery attempts resulting from the incorrect recipient address—not by a lack of action from ParcelABC. Kind regards, ParcelABC Customer Service Team

iris

GB · 10. August 2026

Verifizierte Bewertung

Long deivery time

Sorry, i make a mistake, additional charge is not yours, ParcelABC only long delivery time.

0

10. August 2026

ParcelABC - courier service

Antwort des Unternehmens · 10. August 2026

Dear Reviewer, Thank you for sharing your feedback. We would like to clarify that ParcelABC does not apply any hidden charges. Additional costs may arise from customs duties, import taxes or other charges imposed by customs authorities, which are outside ParcelABC’s control. Additional charges may also apply if the actual weight or dimensions of a shipment differ from the information provided when the order was placed. Regarding the delivery delay, international shipments may sometimes be temporarily held by customs authorities while they wait for additional documentation, information or completion of customs clearance procedures. Such delays are unfortunately outside ParcelABC’s direct control. As no shipment or order number was included in your review, we are unable to identify your case and confirm what specifically caused the delay or the additional charge. We kindly ask you to provide your shipment/order number or contact our Customer Service team directly. We will be happy to review the case in detail and provide you with a clear explanation. Kind regards, ParcelABC Team

Kira Sousa

GB · 6. August 2026

Verifizierte Bewertung

Llevo meses rogando que me devuelvan el…

Llevo meses rogando que me devuelvan el dinero, perdieron mi paquete y ni saben donde esta. NUNCA HAGAN ENVIOS CON PARCEL ABC SI NO QUIEREN PERDER SU ENVIO Y DINERO

0

6. August 2026

ParcelABC - courier service

Antwort des Unternehmens · 6. August 2026

Estimado/a cliente, Lamentamos sinceramente su experiencia. Sin embargo, no podemos identificar su envío ni verificar su caso con la información proporcionada en esta reseña. Le rogamos que se ponga en contacto con nuestro equipo de atención al cliente y nos facilite el número de envío u otros datos identificativos para que podamos revisar su caso en detalle. Si presentó una reclamación por la pérdida del envío, le agradeceríamos que verificara si se entregó toda la documentación requerida, como la prueba del valor del contenido y cualquier otra información solicitada. En algunos casos, el transportista o la compañía de seguros pueden solicitar documentación adicional. Cuando esto ocurre, el proceso de reclamación puede prolongarse hasta que toda la información necesaria haya sido recibida. Por motivos de privacidad y protección de datos, no podemos comentar públicamente los detalles de un caso específico sin poder identificar el envío. Quedamos a su disposición y estaremos encantados de revisar su caso tan pronto como recibamos la información necesaria. Atentamente, El equipo de ParcelABC

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Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.

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Ist ParcelABC - courier service seriös?

ParcelABC - courier service erreicht aktuell 2,2 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (5 Underwood Street, N1 7LY London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden ParcelABC - courier service?

Kundinnen und Kunden bewerten ParcelABC - courier service im Schnitt mit 2,2 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat ParcelABC - courier service seinen Sitz?

ParcelABC - courier service hat seinen Sitz in 5 Underwood Street, N1 7LY London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu ParcelABC - courier service gibt es?

Die bestbewerteten Anbieter in der Branche Transport- und Versandservice sind Yodel by InPost (2,1 von 5), InPost UK (4,1 von 5), GLS Denmark (2,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von ParcelABC - courier service beansprucht?

Nein. Das Profil von ParcelABC - courier service ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann ParcelABC - courier service hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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