Bewertung
1,9
Mangelhaft · von 5 Sternen
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Palladium Hotel Group Erfahrungen
1,9von 5 · Mangelhaft
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Stimmen
62
15 in den letzten 12 Monaten
Reisebüro
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (62)
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Fez
Verifizierte Bewertung
Glorified Butlins. - Don’t waste your money!
The company that I kept was the highlight of my holiday. The Grand Palladium hotel in Ibiza is more like a glorified Butlins. We had multiple issues, and not one person seemed to be bothered, and because we are British, they were more inclined into cutting our conversation short to speak with someone who pushes in front and speaks their native tongue. Below is a small sample of some of our problems encountered- •Groups of children - unruly security had to be called on them whilst we were there. •Dirty plates •Being ignored and having •Spanish/italian people spoken to 1st (pablo done in the pool bar-twice) •People paying 100 euros to come in for the day - should be a seperate area of the hotel for these guests •Room not made up upon arrival, but we did have a lovely cleaner who looked after our room Dalphines she was a lovely lady. •Asking to have the fridge restocked - having to wait 2 days for this to happen after several requests •People going to the beach, leaving towels on sun beds un attended all day then coming back in the afternoon washing their sand off in the pools, having to pay extra for sun beds and umbrellas on the beach. There was a couple of nice waiters/waitresses who tried their best whilst we were there - their names are - Veronica- the one and only staff member who told the unruly children to stop behaving the way they did. Luchia - the only lady who tried to help with our food issues. Edwardo - in the other side of the bar, attentive, and what your expectations are for a 5* hotel. •booking a room for a married couple, and having 2 single beds pushed together. •Raw burgers served •asking at the main eatery at La Sal if there’s garlic in any of the dishes and being told you will have to find a chef •no turn down service. •having to be on a “waiting list” to eat in a restaurant with table service •being told that you are “all inclusive” and having to pay for drinks (7.50 euros) ice creams (6 euros) and massage services and even some sun beds - 80 euros a day kracken- you have to pay Cider - you have to pay Sun lounger by the pool - 80 euros per day Rubbish sprawled over the floor. Open electrical boxes, with wires. Paint flaking off the ceiling in food/ drink preparation areas. I can’t even add photos so you can see what it’s like.
0
Andreea Godfrey-Cass
Verifizierte Bewertung
Shocked to see such a low score
Shocked to see such a low score . We have been to 2 grand palladium hotels in Europe (Ibiza and Sicily) and genuinely had a fantastic experience. Booking.com rates at 4.8 stars which is why I first booked. The positives: friendly and helpful staff, fantastic food at the buffets and restaurants (lots freshly cooked whole you watch on the grill), multiple pools all clean and not overcrowded, able to get sun loungers well into the day, and enjoyable evening entertainment. With 3 kids, we very much valued the kids club which our kids looked forward to every time they had a chance to go. Beach by the property (but bring cash to pay for loungers / umbrella if wanted). Downsides - Ibiza - quite close to the airport (which actually we appreciated with 3 kids in tow, but can understand why others might not enjoy with planes regularly taking off and landing). Sicily - the beach is ok but not stunning
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Sherlyne Howell
Verifizierte Bewertung
I joined this membership in October…
I joined this membership in October 2023. I live in Europe and was told that my membership is effective for all Palladium Group and TRS hotels globally. Recently i was booking to use membership weeks in Ibiza. Upon reciept of quotation, I note that all inclusive via BA is the same price and as a member their is no discount. Taken into consideration that i have paid thousands of GBP on this scheme i raised a complaint. It is now 4 months since i complainted and no response. For such global service their is no complaint department and poor customer service.
0
AnnaM
Verifizierte Bewertung
TRS Ibiza should be ashamed of the…
TRS Ibiza should be ashamed of the level of service currently being offered. This was my second visit—my first stay was exceptional, which is exactly why I returned and confidently recommended this hotel to friends. I am now deeply embarrassed that I did. This stay has been an absolute disaster and, quite frankly, one of the worst service experiences I have ever had at a hotel claiming to be 5-star luxury. From the first night, we were kept awake by constant noise from bottle recycling taking place outside our room. The noise continued throughout the night and made sleep almost impossible. For a luxury hotel to subject guests to that level of disruption is unacceptable. The pool experience was equally appalling. We paid €100 for day beds, which were supposed to include champagne and fruit. Neither was provided unless we repeatedly chased staff. Even after multiple reminders, service remained either non-existent or embarrassingly poor. There was effectively no pool service at all, despite guests paying a premium for exactly that experience. The following day, the incompetence somehow worsened. Our reserved day beds were not prepared, there were no towels, and when we asked for assistance, we were handed towels and pillows and effectively expected to prepare the beds ourselves. Paying premium prices to then set up your own day bed is beyond ridiculous. Staff attitude was just as shocking as the lack of service. When asking whether our day beds were ready, one staff member’s response was a rude and dismissive “What?”—a response that perfectly summed up the attitude we encountered throughout this stay: disorganised, indifferent, and unapologetically unprofessional. What angered me most was the complete failure in complaint handling. I raised multiple concerns with reception and was assured action would be taken regarding both the room noise and pool service, including escalation to management. After waiting all day, nobody contacted us. When I returned to reception, I was told there was no record of my complaint. None. This level of internal miscommunication is staggering for any hotel, let alone one branding itself as luxury. We were then offered a room move, only to discover the “solution” was a room one floor higher—with exactly the same noise issue. It was insulting, as though nobody had even bothered to understand the problem. What is even more concerning is that after this experience, I read recent reviews from other guests describing almost identical issues: rude pool staff, poor day bed service, long waits, dismissive behaviour, and standards nowhere near 5-star. This makes it clear our experience was not a one-off—it reflects a serious and ongoing decline in standards. TRS Ibiza may still charge 5-star prices, but it is no longer delivering a 5-star experience. Luxury is not defined by décor, branding, or price tags—it is defined by service, professionalism, attention to detail, and how valued guests feel. On this visit, TRS Ibiza failed comprehensively on every single one of those measures. I rarely leave negative reviews, but this experience warrants complete honesty so other travellers do not waste their hard-earned money. If management is aware of these repeated complaints and continues to allow this level of service, then the problem is no longer poor staff performance—it is poor leadership. This hotel is operating far below the standard it advertises, and unless drastic improvements are made, I would strongly advise anyone considering booking to look elsewhere. Instead of enjoying our holiday, we are counting down the hours until we can leave. That says everything.
0
Renee
Verifizierte Bewertung
We stayed at the TRS coral for our…
We stayed at the TRS coral for our anniversary in May. The AC didn’t work properly it was very loud and the temperature would change randomly. We didn’t sleep the four days we were there we told the butler and he had maintenance try and fix it. When we told the supervisor of the resort they seemed to not really be concerned about the quality of our trip. If you do decide to book the TRS Coral palladium don’t expect help from customer service if you have a problem. Once they have your money they don’t care if you are enjoy the trip.
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Palladium Hotel Group Deutschland
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Ist Palladium Hotel Group seriös?
Palladium Hotel Group erreicht aktuell 1,9 von 5 Sternen aus 62 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: Deutschland. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Palladium Hotel Group?
Kundinnen und Kunden bewerten Palladium Hotel Group im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 62 Bewertungen. 15 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Palladium Hotel Group gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Salzburg Panorama Tours (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
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