Kinderbekleidungsgeschäft outdoorandcountry.co.uk

Outdoor and Country (www.outdoorandcountry.co.uk) Erfahrungen

3,8von 5 · Gut

400 Bewertungen

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Bewertung

3,8

Gut · von 5 Sternen

Stimmen

400

66 in den letzten 12 Monaten

Kinderbekleidungsgeschäft

46%

Anteil 5-Sterne-Bewertungen

Bewertungen (400)

66 in 12 Monaten

Ihre Stimme

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Jerome Russel Lewis

GB · 27. August 2026

Verifizierte Bewertung

Excellent all around Service

27. August 2026

Charlie.

GB · 26. August 2026

Verifizierte Bewertung

One star is too much

One star is too much. Order placed last Monday. I advised was needed for the weekend. They told me I had to pay an extra £5 for speedy delivery. I declined. Item posted last wed 48 hour postage… still no item has taken for me to chase them and they ‘are looking into it and will be in touch in a matter of days ‘ horrendous customer service don’t waste your money.

26. August 2026

Outdoor and Country (www.outdoorandcountry.co.uk)

Antwort des Unternehmens · 26. August 2026

Thank you for taking the time to post a review, and I am sorry your order has not arrived when you needed it. Having reviewed your order of 17/08/26, it was picked and despatched on 19/08 and collected by Royal Mail the following day. The service selected was our Economy option, which we advise is generally delivered within 7 working days. The parcel has now been scanned into the Royal Mail network with an estimated delivery date of 28/08. That is beyond the 7 day window we quote, and I am sorry — we have raised both the delay and the lack of tracking updates with Royal Mail directly as it should have been delivered on the 22/08. I am also sorry that it took a chase from you to get an update. That is not the standard we aim for. If the item is no longer needed, you are welcome to return it to us unused for a full refund, free of charge.

SouthPoleSurfer

GB · 25. August 2026

Verifizierte Bewertung

Ordering and delivery was easy. Returns Process Difficult.

Ordering and delivery was easy. I ordered the same jacket in 2 sizes to check for fit. I wanted to keep one and return the other. When I went to the returns page it seemed there was only a drop off option via Royal Mail or some other parcel locker. Inconvenient. Nearest Post Office is quite a distance from me. Most retailers provide courier collection for returns. Then when I looked closer, underneath it said the reference number on the downloadable returns label would enable collection to be booked with Royal Mail, and that it would be an "AB" reference number. There was no "AB"reference number anywhere on the label. I've ended up booking the return with Royal Mail at my own expense because I didn't knowingly sign up for the massive faff of having to drive a long distance to drop it off. If I'd known, I'd have bought the jacket from a different retailer with a courier collection policy, it's stocked in many places. Hopefully obtaining the refund for the superfluous jacket will be easier than despatching it back to retailer has been.

25. August 2026

Outdoor and Country (www.outdoorandcountry.co.uk)

Antwort des Unternehmens · 25. August 2026

Thank you for taking the time to post a review, and our apologies for the difficulty you had arranging your return. Royal Mail require the tracking number when arranging the collection. The ‘AB’ shown on our returns page is an example of the format a Royal Mail tracking number takes — two letters, then digits, then two letters — rather than the letters that will appear on your own label, which vary. Reading your review, we will look to see how we can make that clearer in the future. We do offer more than one way to return, all set out at outdoorandcountry.co.uk/returns-policy. Alongside the free Royal Mail label there is a free InPost Locker return using a QR code — no printer needed, lockers are open 24/7 and there are thousands of locations, so there may well be one closer to you than the Post Office. If you would rather not drop off at all, Royal Mail's home collection service can be booked alongside the free returns label from around 60p, so your return is collected from your door. Your refund for the second jacket will be processed once it reaches us and has been checked, generally within two working days of receipt. I can see from the tracking that there was movement today and it is progressing its way back to us. If anything is delayed or unclear, our Customer Services team are available Monday to Friday, 9am to 5.30pm and will be glad to help.

Tugba

GB · 22. August 2026

Verifizierte Bewertung

Great service and quality

Great service and quality. I want to thank Jack, the customer service staff, to solve my issue on delivery.

22. August 2026

Jade

GB · 20. August 2026

Verifizierte Bewertung

Disgusting service

I recently purchased online and part of my order was missing. The courier delivered to another person. Once I got the package, part of my order was missing. This company has declined to send me a replacement or even investigate why my order was handed to someone else, only that it is still a safe place however I did not request this if I wasn’t at home. This company has failed to investigate and I am now out of pocket with the monies paid for my order and the item. All I wanted was my full order. Do not purchase online from this company. They are fraudulent and hang you out to dry.

20. August 2026

Outdoor and Country (www.outdoorandcountry.co.uk)

Antwort des Unternehmens · 20. August 2026

Good afternoon, Thank you for taking the time to post a review, and I'm sorry that the outcome hasn't been what you hoped for. Having reviewed your order, I can confirm that an internal investigation was raised, during which we checked the CCTV footage from the time of despatch. This footage showed all items from your order being scanned, packed and sealed into the parcel. The courier's delivery image showed no signs of damage, and no damage was recorded at the point of the delivery scan, which means we are unable to raise an investigation with them. Our Customer Services Manager also called you to talk the matter through, and we're grateful for the time you gave us on that call. From that conversation, we understand that the parcel was collected from your doorstep and that the security seal was opened at that point. As we are able to confirm that all items were despatched, and that the parcel arrived sealed and in the condition in which it left us, we are not able to offer a replacement or a refund on this occasion. We're sorry that this isn't the answer you were hoping for, but please let us know if we can be of further assistance. Kind regards

Die Akte

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Typische Antwortzeit unter 7 Tagen. Beantwortet 62 % der negativen Bewertungen.

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Ist Outdoor and Country (www.outdoorandcountry.co.uk) seriös?

Outdoor and Country (www.outdoorandcountry.co.uk) erreicht aktuell 3,8 von 5 Sternen aus 400 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (The Old School, ST5 5EG NEWCASTLE, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Outdoor and Country (www.outdoorandcountry.co.uk)?

Kundinnen und Kunden bewerten Outdoor and Country (www.outdoorandcountry.co.uk) im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 400 Bewertungen. 66 davon stammen aus den letzten 12 Monaten.

Wo hat Outdoor and Country (www.outdoorandcountry.co.uk) seinen Sitz?

Outdoor and Country (www.outdoorandcountry.co.uk) hat seinen Sitz in The Old School, ST5 5EG NEWCASTLE, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Outdoor and Country (www.outdoorandcountry.co.uk) gibt es?

Die bestbewerteten Anbieter in der Branche Kinderbekleidungsgeschäft sind Boozt (4,1 von 5), Next (4,2 von 5), Fashion Nova (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Outdoor and Country (www.outdoorandcountry.co.uk) beansprucht?

Nein. Das Profil von Outdoor and Country (www.outdoorandcountry.co.uk) ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Outdoor and Country (www.outdoorandcountry.co.uk) hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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Kann Outdoor and Country (www.outdoorandcountry.co.uk) negative Bewertungen löschen lassen?

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