Bewertung
1,5
Schlecht · von 5 Sternen
Reise-Aggregatornorwaysbest.com
Norwaysbest Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
49
20 in den letzten 12 Monaten
Reise-Aggregator
12%
Anteil 5-Sterne-Bewertungen
Bewertungen (49)
20 in 12 MonatenIhre Stimme
Erfahrung zu Norwaysbest schreiben
Johanna Svensson
Verifizierte Bewertung
Shuttle more than 15 min late, no info.
I was supposed to take the shuttle from Aurland to Flåm to catch the Flåmbana. However the bus was more than 15 min late causing me to almost miss the train. No information shared or anything regarding the Lateness of the shuttle. Luckily the was a regional bus that i could take instead. Reginal bus was MUCH cheaper and more frequent. Hence, don't book the shuttle, the reginal bus is much more reliable.
0
SH
Verifizierte Bewertung
Ruined itinerary due to boat delay and…
Ruined itinerary due to boat delay and zero flexibility from customer service We booked the 2-hour Fjord Cruise Nærøyfjord from Flåm to Gudvangen on August 14th (12:00 PM departure), combined with tickets for Viking Valley and a return shuttle bus to Flåm at 3:15 PM.Unfortunately, the boat was severely delayed and did not depart until 12:30 PM. As a result, we were only able to disembark in Gudvangen at 2:40 PM. Since we had to check in for our return shuttle bus 15 minutes before departure (by 3:00 PM), this left us with less than 20 minutes in Gudvangen. Visiting Viking Valley—which includes a 45-minute guided tour—was completely impossible.The delay was entirely the company's fault, yet customer service completely refused to issue a refund for the Viking Valley tickets we could not use. They blindly hid behind their standard terms and conditions. Hiding behind these terms during unforeseen circumstances caused by their own logistical failure is highly unprofessional and unfair. Very poor customer service. Avoid booking combined tickets with them!
0
Aurora
Verifizierte Bewertung
Prenotata crociera sul fiordo a Flåm
Prenotata crociera sul fiordo a Flåm, annullata per un incidente, loro non ne rispondono, non concedono rimborsi e non ti danno la possibilità neanche di fare un’altra esperienza sempre presso di loro al posto di quella saltata
0
Au Nicole
Verifizierte Bewertung
Disappointing customer service
I am extremely disappointed with Norway’s Best. I booked an excursion for my family months in advance, but our cruise was unable to dock in Flåm last week due to bad weather. As cruise passengers, we had no way of reaching Flåm, so the excursion could not take place. Despite this, Norway’s Best refused to offer any refund, credit, or goodwill gesture, and simply referred me to their terms and conditions and travel insurance. The lack of empathy and flexibility was very disappointing. I would not book with Norway’s Best again and would advise cruise passengers to think carefully before booking directly with them.
0
CS Chan
Verifizierte Bewertung
No refund, no goodwill, no empathy
I am extremely disappointed with my experience with Norway's Best. I booked excursions for my family months in advance for our visit to Flåm during on 29 July 2026. Unfortunately, our cruise was unable to call at Flåm due to adverse weather conditions. I fully understand that the weather was beyond Norway's Best's control. My disappointment is not because the port was cancelled, but because of how Norway's Best handled the situation afterwards. As cruise passengers, we had absolutely no way of reaching Flåm once the port call was cancelled. The excursion could never take place, yet Norway's Best refused to offer any refund, credit, or goodwill gesture. Instead, they simply referred me to their terms and conditions and recommended contacting our travel insurance, and then closed the matter. What made the experience even worse was the tone of their response. After refusing any form of assistance or goodwill, the email ended with the words "Have a nice day." Given the circumstances, this came across as dismissive and insensitive. I had just lost the opportunity to take an excursion I had planned and paid for months in advance, and ending the correspondence in this way made me feel that my concerns were not taken seriously. Good customer service is not just about following terms and conditions; it is also about showing empathy. A simple acknowledgement of the disappointment experienced by customers, or even a small goodwill gesture, would have gone a long way. Based on my experience, I would advise cruise passengers to think carefully before booking directly with Norway's Best. If your ship is unable to dock for reasons beyond your control, you may lose your entire payment and receive no flexibility or meaningful customer support. Very disappointing customer service. I will not book with Norway's Best again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
NO
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Ist Norwaysbest seriös?
Norwaysbest erreicht aktuell 1,5 von 5 Sternen aus 49 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: NO. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Norwaysbest?
Kundinnen und Kunden bewerten Norwaysbest im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 49 Bewertungen. 20 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Norwaysbest gibt es?
Die bestbewerteten Anbieter in der Branche Reise-Aggregator sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Oberstdorf (2,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Norwaysbest beansprucht?
Nein. Das Profil von Norwaysbest ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Norwaysbest hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Norwaysbest auf Bewertungen?
Norwaysbest: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Norwaysbest negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.