Bewertung
2,0
Mangelhaft · von 5 Sternen
Miele Australia Pty Ltd Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
93
50 in den letzten 12 Monaten
Elektrofachmarkt
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (93)
50 in 12 MonatenIhre Stimme
Erfahrung zu Miele Australia Pty Ltd schreiben
Tom Wright
Verifizierte Bewertung
Worst experience to date
The staff are rude and unprofessional, they laugh when you advise of issue or wrong items being delivered or when your sat for not 1 but 3 days and nothing shows Absolutely shocking I had to pay again to get the correct cooker 10k and been waiting nearly 4 weeks for the first to be refunded When I call I get told it’s ok will sort soon It’s been the same lame story last 3-4 weeks Honestly as for the brand in Australia there are similar premium products with far superior service Check alternative options trust me
0
Marisol Flores
Verifizierte Bewertung
Very disappointed with Miele
Five years ago, I purchased a Miele washing machine and dryer through Harvey Norman, believing that, given Miele’s premium reputation and price, I was investing in reliable appliances that would last for many years. Unfortunately, I have experienced several electronic problems. My dryer developed a major fault shortly after the warranty expired and could not be repaired. I was fortunate that an excellent independent Miele technician arranged a replacement, which Miele approved despite the warranty having just expired. Now, I am experiencing another serious issue: my washing machine will not turn off. Once a cycle is finished, I switch it off, but it immediately turns itself back, with the lights illuminated. What makes this even more frustrating is the extremely high cost of obtaining Miele service. After paying a premium price for appliances that have experienced repeated problems in only five years, I find these costs difficult to justify. I chose Miele expecting superior quality, reliability and longevity. So far, my experience has been the opposite, particularly when less expensive brands I have owned, such as Fisher & Paykel, provided many years of trouble-free service.
0
Danielle Wilson
Verifizierte Bewertung
Disjointed Customer Service & Poor Outcomes of Service Requests
My washing machine popped up with an error almost a month ago. I got in touch to get a technician out, had to wait a week, not ideal but was what it was. The day of the booking I get a SMS from the technician saying that they will be at my place between a specific window. 3 hours after that time I reach out to check if they are still coming, I get no reply. The next day I get a feedback survey asking about my experience - I call and the lady on reception says ohhh it looks like the job was completed must be a system issue. I need to rebook and after being told it will be a few weeks, I manage to get a window in few days time. New tech comes out, tells me he needs a part and rebooks for a week later, at this stage my washer is now operational but I am told there is a slow leak. Next appointment rolls around the tech comes with a colleague, they cannot locate the leak. They put everything back together and say maybe use less detergent and we have left it on a clean rinse for you. That rinse floods my floor and now I have an non-operational washer. I call again today to get the issue rectified - and am told we can waiver the visit fee for someone to take another look - but earliest we can get someone out is 15 days time. I am going to be overseas and said I wont be back until October - sorry we cant see that far in advance to book you we can give you the information of a partner organisation but you will need to pay for them to come out. I am beyond frustrated. This isn't the girl on the phone's fault, but this is just ridiculous. So now I need to wait upon my return from overseas to book someone in which will be another delay of 2-3 weeks or I need to be out of pocket for an issue that should have been fixed during the tech's visit.
0
Lauren Ure
Verifizierte Bewertung
Do NOT buy Miele
Do NOT buy Miele. And in particular have them install. They don’t use qualified installers. As we have learnt. And when things go bad. They take zero ownership. They didn’t install our washing machine correctly, forgetting entirely to connect the waste pipe to the drain. And we had 10 days of drainage go in to our cupboards. They refuse to fix this mess. Our whole laundry is full of black mould. Buyers beware.
0
Billie
Verifizierte Bewertung
Premium price, anything but premium service
Premium price, anything but premium service I purchased Miele appliances and extended warranties, expecting premium quality and after-sales service. Instead, I have experienced repeated faults, thousands of dollars in servicing costs and now an unacceptable failure to repair my washing machine. My latest issue began with a “Waterproofing Failure” error. After waiting approximately 2½ weeks for a service appointment, the technician spent around 15 minutes at my home, attributed the problem to a missing siphon that had been missing for over a year, and advised me simply to reset the machine if the error returned. It did return repeatedly and has now failed completely. A recall appointment was then arranged. The technician called to say he was on his way, but attended the wrong address. Despite me repeatedly calling him and sending an SMS explaining that I was waiting and had arranged someone to provide access, he did not respond and the appointment was abandoned. I subsequently spent 1 hour, 45 minutes and 14 seconds on documented calls with Miele, excluding the original service booking call, trying to resolve the situation. I was given conflicting information about further appointments and ultimately told the next available in-house Miele technician appointment was another 2½ weeks away. The administrative handling has been particularly concerning. I was advised that the scheduling team had apparently finished for the day at 1:30 pm, despite my urgent recall situation occurring that afternoon. I was then given repeated assurances that the matter would be followed up, only to discover the following morning that the promised booking/work order had not actually been created. I subsequently lodged a formal written complaint with Miele, supported by call logs, SMS messages and service records. Despite following up, I have received no acknowledgement or contact from Miele since last Thursday. I am the primary carer for five other family members, including two young children, a person with a disability and two elderly people in their 80s. I also have my own physical limitations, meaning repeatedly transporting washing to and from a laundromat is a significant physical burden, not simply an inconvenience. A functioning washing machine is essential to our household. I have already had to use a laundromat and incur additional costs because Miele has failed to resolve the original fault. I purchased Miele because I believed I was paying for premium quality and premium support. My experience has unfortunately been that while the price is premium, the after-sales service, communication and scheduling have been anything but. A failed repair, incorrect address handling, ignored calls, missed commitments, administrative failures, and now total silence despite a formal complaint and request for review. Simply not what I expected from a premium appliance brand.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 29 % der negativen Bewertungen.
Alternativen zu Miele Australia Pty Ltd
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Ist Miele Australia Pty Ltd seriös?
Miele Australia Pty Ltd erreicht aktuell 2,0 von 5 Sternen aus 93 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Level 4 - 141 Camberwell Road Hawthorn East VIC, 3123 Melbourne, AU) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Miele Australia Pty Ltd?
Kundinnen und Kunden bewerten Miele Australia Pty Ltd im Schnitt mit 2,0 von 5 Sternen („Mangelhaft“) auf Basis von 93 Bewertungen. 50 davon stammen aus den letzten 12 Monaten.
Wo hat Miele Australia Pty Ltd seinen Sitz?
Miele Australia Pty Ltd hat seinen Sitz in Level 4 - 141 Camberwell Road Hawthorn East VIC, 3123 Melbourne, AU. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Miele Australia Pty Ltd gibt es?
Die bestbewerteten Anbieter in der Branche Elektrofachmarkt sind AO (4,9 von 5), Currys (4,0 von 5), B&H Photo-Video (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Miele Australia Pty Ltd beansprucht?
Nein. Das Profil von Miele Australia Pty Ltd ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Miele Australia Pty Ltd hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Miele Australia Pty Ltd auf Bewertungen?
Miele Australia Pty Ltd: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Miele Australia Pty Ltd negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.