Bewertung
2,6
Durchschnittlich · von 5 Sternen
Taschen- und Gepäckfachgeschäftmarkrydenglobal.com
MARKRYDEN GLOBAL LTD Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
100
6 in den letzten 12 Monaten
Taschen- und Gepäckfachgeschäft
32%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
6 in 12 MonatenIhre Stimme
Erfahrung zu MARKRYDEN GLOBAL LTD schreiben
Josef Lundström
Verifizierte Bewertung
Mark Ryden Global
I ordered a bag from Mark Ryden Global but changed my mind shortly after. According to the cancellation policy explicitly stated on their official website, you must contact customer support via email within 24 hours to cancel an order. I followed their instructions perfectly and sent FOUR separate cancellation emails within this timeframe. Mark Ryden Global completely ignored every single email and processed the shipment anyway. Later, when responding to my criticism, customer service doubled down on the lies, claiming that there is a "self-service cancellation button" in their return center that I should have used. This is a blatant lie. Their own public FAQ and cancellation policy page clearly instructs customers that the ONLY way to cancel an order is to email customer support. They don't even have a functioning self-service cancellation option on the site. Fortunately, I paid via PayPal. I opened a dispute and uploaded the emails I sent to the customer services as proof. Because my documentation was flawless, PayPal's automated system ruled in my favor and issued a full refund within hours. When customer service finally replied, their attitude was shocking. They tried to claim that they had intercepted the package and issued the refund, arrogantly stating that "PayPal disputes don't refund your money so quickly." Too bad for them that the timestamps proved them wrong: PayPal refunded me at 13:38 on Sunday, the money cleared in my bank at 06:38 on Monday, and Mark Ryden didn't process their refund until 10:53 on Monday—21 hours after PayPal already closed the case. To top it off, when I mentioned their poor reputation, customer service literally replied: "There are too many unreasonable people in this world, and we cannot satisfy everyone." Calling your disappointed customers "unreasonable" when your own customer service, website information, and cancellation policy are a total failure speaks volumes. If you absolutely want to buy a Mark Ryden product, buy it from a different retailer or make sure you pay with PayPal so you have actual consumer protection. This official webshop is a joke. UPDATE: Response to the merchant's shocking reply Instead of taking responsibility, the merchant chose to reply with a series of fabricated timelines and highly unprofessional personal attacks. Let’s look at the actual facts: The Saturday Lie: The merchant claims they "immediately addressed the issue when starting work on Monday." However, their own website explicitly states their working hours are Mon-Sat 09:00-19:00. I sent my cancellation emails on Saturday morning (at 01:19, 08:41, 09:34, and 12:09). They had an entire 10-hour working shift on Saturday to read the emails and cancel the order before any shipping occurred, but they chose to ignore their inbox. The Financial Haughtiness: The merchant mocks me for being "hasty" and worrying about an amount "less than £30". For a reputable business, consumer rights and store policies are a matter of principle, regardless of the amount. For Mark Ryden Global, it is apparently "unreasonable" for a customer to expect them to follow their own terms. Unacceptable Personal Attacks: To top it all off, the merchant concluded their official corporate response by writing: "I believe you're just going through a special time each month... I hope your special period will end soon." Resorting to unedited, sexist insults about a customer's biology because you lost a PayPal dispute is a spectacular public relations failure. A direct note to the Head of Customer Service at Mark Ryden Global: I truly hope you review this interaction and ask yourself if this toxic, abusive attitude is what you want representing your brand globally. When a customer service agent uses the official company account to launch personal slurs at a client because of an internal logistical failure, it reflects poorly on your leadership. I am absolutely certain that you can find far more qualified, professional, and mature individuals on the job market to represent your company. Potential buyers, read the merchant’s reply below and judge for yourselves before giving them your money.
0
Gabriella Kranyik
Verifizierte Bewertung
DON’T BUY ANYTHING FROM HERE
I ordered a backpack and was waiting for the delivery. After 2 weeks I haven’t got any update so I emailed the customer service, no reply. Then a week later I asked for an update or my payment will be recalled and I would report the company. Next day I got an email saying that ‘I cancelled’ my order and the payment will be refunded. Luckily I’ve got back my money but I would never ever purchase anything through this scammer fake website/company! SCAMMERS!!!!!!!!!
0
Windy Mai
Verifizierte Bewertung
The return policy is ripping off
The return policy is probably the worst I've ever experienced. They are ripping off the customers. I am based in Australia, but they asked me to return the package to the US and I have to cover the international shipping cost which is approximately 70% of the package value. This is ridiculous. PLEASE NEVER ORDER IN THIS WEBSITE UNLESS YOU HAVE TO BE HAPPY WITH THE PRODUCT NO MATTER WHAT. The product quality is not too bad, but with their business mindset, they don't deserve to have your support.
0
Michel Giron
Verifizierte Bewertung
One of the worst shopping experiences…
One of the worst shopping experiences of my life. We bought two backpacks and only one arrived. When we complained, they washed their hands of it, saying that according to their records, we had both packages. We proved with a letter from the transport agency that this was not the case, and yet they still told us that according to their records, we had both backpacks. To make matters worse, when we told them (after more than a month and a half of providing evidence that we were indeed missing the backpack) that we needed a solution, they replied that if we wanted, we could have a 50% discount on our next purchase! So, they won't deliver the backpack we paid for, and they expect us to buy another one from them? Shameful.
0
Ctul Who
Verifizierte Bewertung
Poor quality
The backpacks lack the essential waterproof-resistant features, resulting in poor quality.
0
Die Akte
Alternativen zu MARKRYDEN GLOBAL LTD
Taschen- und Gepäckfachgeschäft-Ranking →Häufige Fragen zu MARKRYDEN GLOBAL LTD
Ist MARKRYDEN GLOBAL LTD seriös?
MARKRYDEN GLOBAL LTD erreicht aktuell 2,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (26 asland road, e15 3ll London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden MARKRYDEN GLOBAL LTD?
Kundinnen und Kunden bewerten MARKRYDEN GLOBAL LTD im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 6 davon stammen aus den letzten 12 Monaten.
Wo hat MARKRYDEN GLOBAL LTD seinen Sitz?
MARKRYDEN GLOBAL LTD hat seinen Sitz in 26 asland road, e15 3ll London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu MARKRYDEN GLOBAL LTD gibt es?
Die bestbewerteten Anbieter in der Branche Taschen- und Gepäckfachgeschäft sind I SAW IT FIRST (2,6 von 5), WARDOW (4,9 von 5), The Official ECCO Shop (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von MARKRYDEN GLOBAL LTD beansprucht?
Nein. Das Profil von MARKRYDEN GLOBAL LTD ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann MARKRYDEN GLOBAL LTD hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet MARKRYDEN GLOBAL LTD auf Bewertungen?
MARKRYDEN GLOBAL LTD lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann MARKRYDEN GLOBAL LTD negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.