Maverick & Co. Erfahrungen 2026: 3,5 von 5 (100 Bewertungen)

Bewertung

3,5

Durchschnittlich · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Taschen- und Gepäckfachgeschäft

55%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

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John Thornhill

HK · 30. August 2026

Verifizierte Bewertung

Non delivery of briefcase

This doesnt actually seem to be a real company and seems to be a scam website. I ordered a Mercator briefcase on 7th August, the money was taken from my account its nearly a month on and the bag has not arrived. The support team have not responded to emails or whatsapp and their CEO Erick Lau cant be contacted or doesnt respond to escalations. Having to resort to legal action to get my money back.

0

30. August 2026

Adrian Zuschmann

HK · 21. August 2026

Verifizierte Bewertung

Very disappointing quality and after-sales service

I’m extremely disappointed with my experience with Maverick & Co. The bag has not lived up to expectations in terms of durability or overall quality. For a product at this price point, I expected much better materials and construction. What has made the experience even worse is the after-sales service. When I contacted the company about the issue, I was told that the warranty had expired and that I would have to pay USD $70 for a repair, in addition to the shipping costs to and from Hong Kong. The alternative offered was a 50% discount on a new bag, which hardly feels like a satisfactory solution when the original product has failed to meet reasonable expectations for durability. The return/warranty policy and customer service leave a lot to be desired. Instead of standing behind the quality of their products, the customer is left to absorb the cost of repairs or purchase another product. Based on my experience, I would not recommend Maverick & Co. Poor durability, disappointing quality, and an unsatisfactory after-sales and return/warranty experience have left me wishing I had chosen a different brand.

0

21. August 2026

Maverick & Co.

Antwort des Unternehmens · 21. August 2026

Thank you for sharing your feedback, Adrian. We’re genuinely sorry to hear that your experience with both the product and our after-sales service did not meet your expectations. We understand your disappointment, particularly when you expect a premium product to provide long-term durability. Our warranty policy covers manufacturing defects within the stated warranty period, while repairs requested outside that period are subject to our standard repair and shipping fees. The 50% discount was offered as a goodwill option to help provide an alternative to the repair route. That said, we appreciate your concerns regarding the durability of the bag and would be happy to review the issue again to ensure the available options have been properly explained and considered. Please feel free to contact our customer service team with your order details so we can look into your case further. We value your feedback and hope we can find a more satisfactory way forward.

Anthony Zanfanti

HK · 26. Juli 2026

Verifizierte Bewertung

Manipulation sur les prix affichés

Je m'intéressais au "sac à dos montréal" en voyant une réduction: 139€ au lieu de 199€. En cliquant sur la fiche produit, le prix affiché de vient 199€ au lieu de 266€. Cela n'inspire pas confiance, je vais passer mon chemin.

0

26. Juli 2026

Mark Tallon, LLM PhD

HK · 24. Juli 2026

Verifizierte Bewertung

DREADFUL AFTERSALES & DELIVERY

DREADFUL AFTERSALES & DELIVERY I rarely would post something like this on LinkedIn, but it’s a great example of how not to do business. I purchase a product for carrying computer cables and small items for travelling from Maverick & Co. with goods to be delivered by Evri. The products where ordered 9th of July and due for deliver before end day 21st. The goods did not appear just a image of the road surface saying no one available. I contacted Evri making sure they had correct address and they said delivery tomorrow. This same issue has been going on every day since despite raising the issue with Maverick & Co. and Evri. With neither doing nothing to resolve the issue Maverick & Co. saying we cannot do anything. It’s well now how poor Evri is as a delivery company as a consumer and with my own business delivering goods. The issue here and I see it often is companies have great products and even with premium brands but then look for cheapest partner to finish off the job - getting product into the hands of consumers. Similar, after sales. Business is front loaded - get the sale and the rest is minimal investment. The result is a consumer like me. I would pay double what I did to ensure goods are delivered on time and when I want them. The result instead is a damaged brand name due to its poor service, highlingting the same issue about Evri and the loss of any future sales for its partner. These seems like basic issue key for all businesses - that is ‘end to end consumer experience’. You can have the best brand and product in the world but if you treat your consumers as just another number expect them to treat you with the same disdane. I hope #ericlau #hammertsui of Maverick & Co. And #chrisashworth of Evri remember the basics of brand building. Reputations can take a lifetime to build and seconds to destroy. With that joyful note! Happy weekend 😀

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24. Juli 2026

Maverick & Co.

Antwort des Unternehmens · 24. Juli 2026

Hi Mark, Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment caused by the delivery of your order. We completely understand how frustrating it is to wait for a parcel that repeatedly shows unsuccessful delivery attempts despite your efforts to work with both the courier and our support team. This is certainly not the experience we want for our customers. While the parcel remains with the courier, our ability to intervene is unfortunately limited, as they control the shipment until it is either successfully delivered or returned to us. That said, we recognize that this does not lessen the inconvenience you experienced, and we sincerely apologize for the lack of resolution during this process. We also appreciate your broader feedback regarding the end-to-end customer experience. Reliable delivery is an important part of the service we strive to provide, and comments like yours help us identify areas where we need to improve. We take your concerns seriously and will ensure they are shared with our logistics team as part of our ongoing review of our delivery partners and customer experience. If your parcel is ultimately returned to us, we will be happy to arrange a reshipment to the correct address or discuss alternative options to help resolve the matter. In the meantime, our support team remains committed to assisting you until this is brought to a satisfactory conclusion. We appreciate your honest feedback and the opportunity to make things right.

使いものにならないファスナー

HK · 18. Juli 2026

Verifizierte Bewertung

1年も持たずにファスナーが閉まらない

1年も持たずにファスナーが閉まらない。これではビジネスバッグではない新品で購入したビジネスバッグが、商品到着から1年も経たないうちに、ファスナーが閉まらなくなりました。ビジネスバッグは、書類やパソコンなどを安全に持ち運ぶためのものです。ファスナーが閉まらなければ、中身の落下や盗難、雨による損傷を防げず、ビジネスバッグとして使用できません。デザイン以前の問題です。バッグとして最も基本的な機能が、通常の使用で1年も持たない。この耐久性でビジネスバッグとして販売していることに、強い疑問を感じます。 1年も持たず、ファスナーが閉まらなくなるバッグを「ビジネスバッグ」として販売するのであれば、その耐久性を購入前に明確に表示すべきです。

0

18. Juli 2026

Maverick & Co.

Antwort des Unternehmens · 18. Juli 2026

Thank you for sharing your feedback. We sincerely understand your disappointment, and we're sorry to hear about the issue you've experienced with your bag. We completely agree that a business bag should be able to securely carry your daily essentials, and we understand how frustrating it is when the zipper no longer functions as expected. Please know that our products are designed and tested for everyday business use. However, like any product that is used regularly, wear and tear can occur over time depending on factors such as frequency of use, the weight of the items carried, and overall handling. While we strive to provide durable products, we cannot guarantee that every component will remain free from wear indefinitely. We also understand your concerns regarding durability. Your feedback is valuable, and we will make sure it is shared with our product team for review as we continuously work to improve our products. If you haven't already contacted our support team, please do reach out to us directly. We'll be happy to investigate the issue further, review your case, and do our best to resolve it with the options available. Although the warranty period for your bag may have already expired, we are committed to assisting our customers wherever possible. We appreciate you taking the time to share your experience and thank you for your understanding.

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