Bewertung
4,5
Hervorragend · von 5 Sternen
Maltatours Erfahrungen
4,5von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
23
2 in den letzten 12 Monaten
Reiseanbieter
83%
Anteil 5-Sterne-Bewertungen
Bewertungen (23)
2 in 12 MonatenIhre Stimme
Erfahrung zu Maltatours schreiben
Am Amou
Verifizierte Bewertung
Value for money
My husband and I,we've prepaid the North route hop on/off Malta. Everything l ve asked for,was immediately responded via email,something not usual for other similar companies.The excursion 's day,at piazza Indipendenza, we met Wisa, the representative of Malta tours com.Clever,polite,quick, knowing about everything,speaking many languages, was making all tourists feel happy. The tour was very well organized, with very little delays. So,next day, we went to Wisa again and payed theSouth tour on the spot. I suggest this company because it is value for money,no so well known as others,but respects clients. 04-05/07/26,Greece
0
Jonathan
Verifizierte Bewertung
Throw your money down the drain….
We booked a trip with these jokers,they took our money and never picked us up for the trip we paid for. We rang to complain,we were told to put the complaint in writing,we did (twice) and were ignored twice. No apology,no refund,avoid this company like the plague.
0
Helge
Verifizierte Bewertung
Lack of accountability and poor communication
We booked a one-day trip to Sicily, including a catamaran ride from Malta to Pozzallo. The trip itself was pleasant; we were picked up at 4:45 in the morning, went to Pozzallo by boat, traveled around Sicily by coach with a knowledgeable English-speaking guide who showed us Catania and Mount Etna. So far, so good. However, as the Sicily portion of the trip was nearing its end, we approached the catamaran for the return journey to Malta. I started wondering whether the transport company would be waiting for us at the ferry terminal in Malta. The service voucher from Maltatours didn’t mention anything about a return transfer—only the pick-up. My memory of what was included was vague, as a few days had passed since I booked the trip. Additionally, we were extremely tired after being on the road for 17 hours. So, I messaged Maltatours on WhatsApp to ask if the return transfer was included. The reply I received was just the word "return," which I interpreted as confirmation that a return transfer was, in fact, included. When we arrived back at the ferry terminal in Malta at midnight, it was disappointing to find that our pre-booked transport wasn’t there to pick us up. In fact, there was no sign of it at all. After asking several drivers at the terminal if they might be there for us, it became clear that the transport company had forgotten about us. I decided to message Maltatours on WhatsApp again to ask why the return transfer wasn’t available. I didn’t receive a response, which I understood, as it was quite late. Fortunately, one of the drivers from another company at the terminal offered to take us to our hotel for 20 euros, which was very cheap. In the end, everything worked out. The real issue arose the following morning when Chris from Maltatours finally responded to my WhatsApp message. He began by asking whether I had contacted the transport company. I hadn’t called them, because I simply didn’t see the transport company’s phone number on the service voucher. When I explained this, Chris’s tone shifted to one that was both arrogant and condescending. He tried to turn the blame on me, essentially saying that it was my own fault the transport didn’t show up at the ferry terminal. Chris never apologized for the mistake made by the transport company. Instead, his focus was on telling me that I should have read the service voucher more carefully, that the return transfer was included, and that it was in my best interest to read the details of the service voucher. Why the transport company weren’t there, I still do not know. I’ve never encountered anyone with such a complete lack of empathy for a customer’s situation. Chris clearly lacks basic people skills. Be warned about Chris—do not under any circumstances book a tour with Malta Tours! If you happen to communicate with him for any reason, be prepared to feel belittled. He will probably respond to this review in the same arrogant manner, which would only serve to reinforce my point.
0
Consumer
Verifizierte Bewertung
Very poor communication
Very poor company, after a terrible experience would warn others against using them. Bad communication from start to finish. Booked a four day excursion package. On day one, I misread the package, although the Gozo trip was advertised as ‘tour 1’ one of their buses picked us up, took us to the ferry, after crossing to Gozo where the tour advertised our guide would meet us there. After waiting some time I messaged them - only to find out we missed our tour for today, no compensation, no helping us get back, no offer of moving us to another tour - just an aggressive exchange basically calling me an idiot. The tours on day 2 and 3 went by without too many issues, not much free time was offered as felt the days were filled up too much taking us to shopping spots. On our final day our guide put us on the wrong bus, resulting in us having to fork out for more return transport.
0
Paul Stone
Verifizierte Bewertung
Malta Tours provided 2 great tours!
We booked 2 tours thru Malta Tours, the north hop on hop off bus tour & the Gozo via fast ferry. Both trips were excellent. The bus tour went without a hitch, the route & times easy to follow. The Gozo trip led by our guide Liam was excellent, his knowledge matched by his enthusiasm were exceptional! A great trip!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
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Ist Maltatours seriös?
Für Maltatours liegen bisher 23 öffentliche Bewertungen vor (4,5 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (The Dale, Triq L-Adrijatiku, San Gwann, SGN1812 Malta, MT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Maltatours seinen Sitz?
Maltatours hat seinen Sitz in The Dale, Triq L-Adrijatiku, San Gwann, SGN1812 Malta, MT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Maltatours gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Maltatours beansprucht?
Nein. Das Profil von Maltatours ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Maltatours hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Maltatours auf Bewertungen?
Maltatours: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Maltatours negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.