Bewertung
3,9
Gut · von 5 Sternen
LCT Europe Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
40
6 in den letzten 12 Monaten
Reiseanbieter
58%
Anteil 5-Sterne-Bewertungen
Bewertungen (40)
6 in 12 MonatenIhre Stimme
Erfahrung zu LCT Europe schreiben
Meriem Badjou
Verifizierte Bewertung
Terrible Experience with LTC Europe
We booked the Lobos Island excursion through LTC Europe for €72 per person, and it turned out to be one of the worst excursions we have ever experienced. First of all, at no point in the advertisement, booking process, or ticket information was it mentioned that we needed to request a vegetarian or non-pork meal option in advance for the picnic lunch included in the excursion. We do not eat pork and only discovered this on the day of the trip. We were supposed to be picked up from our hotel at 8:50 AM, but the bus arrived at 9:20 AM. After that, we spent around 40 minutes on the bus and nearly 2 hours on a boat before finally arriving at Lobos Island around 12:00 PM. The biggest issue was that we had still not had anything to eat. There is practically nowhere to buy food on Lobos Island, so we were left hungry for most of the day. When we informed the guide, Monica, that we do not eat pork, she simply told us that we should have contacted the company in advance. We then asked her whether the sandwiches contained pork, and her answer was: “I don’t know, I’m not the one who prepares the sandwiches.” No alternative was offered, no effort was made to help, and there were no spare vegetarian sandwiches available. For a company that organizes tours for international tourists every day, this level of preparation and customer care is unacceptable. After hours of transportation, we only had about two hours on the island before having to leave again. The lack of information, poor organization, delayed pickup, inadequate meal arrangements, and complete lack of empathy from the staff made this a very disappointing experience. I would not recommend LTC Europe to anyone and will never book with this company again. A tourist destination as popular as Lanzarote deserves much better service.
0
SOFIE VAN DEN BERGH
Verifizierte Bewertung
Beautiful sights, but unprofessional communication
It was nice to see the Timanfaya mountains and El Golfo (a good alternative since the camels were unavailable). However, the experience was overshadowed by our guide, Cristina. She was not professional: she made inappropriate comments about the government's code orange (which is there for a reason), and repeatedly complained about the camels throughout the tour. While she was right to leave when a family showed up late to stay on schedule, the way she communicated this put the entire bus in distress. She was rude, and because of her anger, she started the informative tape inside the park too late, making us miss the beginning. In contrast, our short Northern tour the next day was much better. That guide was professional and knowledgeable, even sharing info on the drive back. I emailed LCT about this in April 2025 but never received a response. Seeing that there are still complaints about Cristina’s attitude as recently as December 2025 is disappointing. Great island, but LCT needs to improve their communication and staff management.
0
Mark Judson
Verifizierte Bewertung
Book with caution
I would excerice caution with LCT Tours in Lanzertote. We booked on the volacno tour with the hotel. Late the evening before the tour our daughter caught a vomiting bug and we were unable to attend. We learnt 24 hours are needed to refund or transfer the booking so we lost €120. I undestand the business case for 24 hours notice but the hotel didnt inform of this and children often dont provide 24 hours notice before being sick! Overall LCT seem to have forgotten the human element of running a business instead putting T&C before kindness. So consider all of this before you book. Noted on your reply to this thread. I would add the hotel is not our sales agent but yours. At no point was the cancellation policy or insurance mentioned. But in any case your consistent 1 star reviews on most platforms speak greater to your business than any commentary I make here….
0
Adriano G.
Verifizierte Bewertung
VIP Tour Maspalomas for 49euro Firgas and Mirador de Tunte
We left at 10 am from Maspalomas and returned at 6 pm. We spent a lot of time up and down the mountains and it was boring. We visited a couple of nice villages. Lunch paid 15 euros cheap but terrible. The tour leader always spoke in 3 languages, too boring. I don't recommend the tour.
0
Devinder
Verifizierte Bewertung
Wasted my time and money
1. 1.5 hours before tour even began 2. Tour guide Christina was beyond rude 3. Tour guide hardly spoke in English, even when requested to 4. Tour guide repeated herself and poorly informed. 5. Tour with same company for different tour following day was cancelled in less than 24 hours. 6. Customer "services" made excuses via WhatsApp for the poor experience, never apologized and failed to offer any reimbursement. And now I shall expand. 1. I do not want to wake up at 6 am with a teenager on holiday. But that’s what LCT Europe made us do: we were first on their 1-and-a- half-hour pick up point for the passengers at all the other hotel stops. Then we all caught a connection at some hub. They maximised passenger numbers at the cost of our lie in on holiday. 2. Who does Christina think she is? She insulted passengers merely asking for places to sit whilst eating their prepared lunch. “I don’t know if you can sit in the restaurant: I don’t own it!” was one response. Further scolding of tourists who used the bathroom at a spot which was inconvenient to her. Since she is in charge, then surely she tells us CLEARLY what is the toilet schedule instead of having a 5 minute tirade of “why are you not listening to me?!” It totally cut the fun from the visit. 3. I hardly understood the tour! I asked Christina first opportunity if she could include more English as she was switching mostly between Spanish and German. In a loud, irritable tone, she claimed she was speaking English. None of the other English speaking passengers thought so. Christina’s English is broken and takes some effort to understand. She attempted to address my reasonable request by switching on a tape cassette in the coach. It got stuck after 10 seconds. 4. Her knowledge of the cave was abysmal. This was the highlight of the tour. I was expecting stories, history, wars, light hearted anecdotes. I got lots of repetition some of it plain wrong. The most obvious question wasn't even answered until I got back to my hotel room. Why is there zilch vegetation on the volcano? Why does it look like another planet. Pointing at walls with her torch, she pointed out “calcium” Calcium, my dear, is a shiny, silvery metal which is not naturally occurring. I think she meant calcium carbonate or limestone or marble. Not ACTUAL calcium. I was more informed about what we had visited once I returned to some wifi and read Wiki. That’s what I had paid LCT to do. My daughter and I were so *bored* we fell asleep. Christina talked incessantly, almost shrieking, but hardly any of it was in English! 5. Whilst on the actual tour, I was sent a message from the same company that the tour I had booked with them the following day had been cancelled due to low passenger numbers! I had virtually zero wifi and by the time the abysmal tour was finished (5pm) I would be back at the hotel with no time to replace that activity with another. Christina loudly approached us at the end of the tour as if she was expecting a tip! 6. By this time, I was so mad, I contacted the company whilst on the trip making a complaint. No one picked up the Whatsapp call. So I had to write my complaint taking a long time. There followed a number of whatsapp messages all of which culminated in a response saying I had to rewrite my complaint in an email! Why? Surely you know what I’m complaining about without having to repeat myself. Email sent, at more expenditure of time. No one called. No one came to speak to me. And no one apologised. And no one offered any compensation. LCT got paid and that’s all they cared about. Not their reputation. But their greed. All I got was lots of excuses hidden behind a keyboard and a screen and I expect same excuses to be repeated in the reply below The story changed because the hotel mentioned that LCT had abandoned trip due to weather. Oh really?! Because my weather app forecasted 18C and sun all day. The ladies at my hotel (Dreams) were so lovely compared to you lot. Shameful tour!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 33 % der negativen Bewertungen.
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Alternativen zu LCT Europe
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Ist LCT Europe seriös?
LCT Europe erreicht aktuell 3,9 von 5 Sternen aus 40 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: ES, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden LCT Europe?
Kundinnen und Kunden bewerten LCT Europe im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 40 Bewertungen. 6 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu LCT Europe gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von LCT Europe beansprucht?
Nein. Das Profil von LCT Europe ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann LCT Europe hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet LCT Europe auf Bewertungen?
LCT Europe: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann LCT Europe negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.