Bewertung
1,7
Mangelhaft · von 5 Sternen
Lancome Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
229
58 in den letzten 12 Monaten
Kosmetikgeschäft
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (229)
58 in 12 MonatenIhre Stimme
Erfahrung zu Lancome schreiben
Beau
Verifizierte Bewertung
Lancome is one of the greediest companies...
I placed a couple orders about 24 hours ago and received a text message that there's a 7 piece gift with purchase with $175+ orders (which I would have qualified for). Customer service representative states they can't modify the order since it's being processed even though it hasn't shipped yet. Very disappointing that the order can't be modified to add a free gwp for a qualified, loyal customer or even offer to send a free gift. So in order to get the gift with purchase, I'm told that I can pay $5 to return the order and place a new order (didn't realize you have to pay for returns). Realizing this company may be one of the greediest companies. It makes me not want to shop with Lancome anymore.
0
Cristina
Verifizierte Bewertung
Pésimo servicio y publicidad engañosa
Pésimo servicio y publicidad engañosa, anuncian regalos con un mínimo de compra y el paquete llega sin ellos. La única solución que dan es un código de descuento y jamás dan respuesta. No recomiendo nada comprar en su web oficial
0
JK
Verifizierte Bewertung
Shocking response from a prestigious…
Shocking response from a prestigious luxury brand I am extremely disappointed and genuinely shocked by the way Lancôme has handled my complaint. On 3 August 2026, I purchased a bottle of Lancôme Eau Micellaire Douceur from Aelia Duty Free at the Eurostar terminal, Gare du Nord, Paris. When I returned home, I discovered that the bottle was in an extremely dirty condition, with visible grime around the product and lid. This is a cleansing product specifically intended for use on the face and around the sensitive eye area. I therefore did not feel comfortable or safe using it. I contacted Lancôme immediately and, at their request, supplied my proof of purchase, product details and multiple clear photographs showing its condition. During the subsequent correspondence, Lancôme themselves confirmed that the product was more than 30 months old. That information significantly increased my concern. I had purchased what I believed to be a premium Lancôme cosmetic product from an established duty-free retailer, only to discover it in this condition and subsequently be informed by Lancôme that it was already more than 30 months old. Lancôme also acknowledged in writing that they understood my concerns “from a health and safety perspective”. I made it absolutely clear that I was not asking for a cash refund. I simply wanted a fresh, clean bottle of Lancôme Eau Micellaire Douceur that I could feel confident using. Despite the photographs, proof of purchase and information provided, Lancôme told me that because the product had been purchased from another retailer, I should pursue the matter with Aelia Duty Free. Most astonishingly, I was explicitly told: “We do not provide replacement products, regardless of the circumstances.” After I escalated my concerns, Lancôme again declined to provide a replacement and advised me to contact Aelia Duty Free myself. I find this response extraordinary from a company with Lancôme’s prestigious international reputation. The facts are straightforward: I purchased a Lancôme-branded facial cleansing product; I discovered it in an extremely dirty condition; Lancôme themselves confirmed that the product was more than 30 months old; I supplied the photographs and proof of purchase they requested; and I asked only for a fresh, clean replacement. Lancôme declined to provide one. Rather than taking ownership of my experience as a customer of their brand, Lancôme’s position is that the retailer is responsible for the storage, handling and sale of the product and that I must pursue the retailer myself. For a luxury beauty company of Lancôme’s standing, I find both the condition of the product and the subsequent handling of my complaint completely unacceptable, shocking and deeply disappointing. This review is based entirely upon my own experience and the written correspondence I received directly from Lancôme. Lancôme Customer Care reference: 12714082 Miss Jacqueline K.
0
Joyce DeStefano
Verifizierte Bewertung
DO NOT buy from this site!
DO NOT buy from this site. I received a product that was manufactured in 2004 and had definitely expired when I had received it on 6/12/26. They made me jump through hoops to try and get a refund, including wanting to charge me $5 to return the item! Shame on them!!! I have cancelled my long term subscription with them as of today. I have entered a dispute for the charge for this item with my credit card company and hope I receive my money back!
0
Isabel
Verifizierte Bewertung
Promociones web falsas y engañosas
Hice un pedido en la página web oficial con una promoción en la que te regalaban un set de rutinas formato viaje. En todo momento del proceso de compra aparecía este regalo en mi cesta. La sorpresa fue que al recibir mi pedido me llegaron otros regalos repetidos de menor valor y este no. La reclamación la puse al momento pero nadie me la gestionó. Tengo la sensación que se quedó aparcada desde el principio. Después de 2 reclamaciones más me dicen en atención al cliente que se han acabado existencias y que me fastidie. He realizado una compra bajo un engaño, sin más.
0
Die Akte
KosmetikgeschäftKosmetikproduktanbieterKosmetikbedarfParfum- und KosmetikanbieterKosmetikindustrieKosmetikproduktehersteller
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Lancome
Kosmetikgeschäft-Ranking →Häufige Fragen zu Lancome
Ist Lancome seriös?
Lancome erreicht aktuell 1,7 von 5 Sternen aus 229 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Lancome?
Kundinnen und Kunden bewerten Lancome im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 229 Bewertungen. 58 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Lancome gibt es?
Die bestbewerteten Anbieter in der Branche Kosmetikgeschäft sind Allbeauty (4,5 von 5), LOOKFANTASTIC (4,5 von 5), Next (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Lancome beansprucht?
Nein. Das Profil von Lancome ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Lancome hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Lancome auf Bewertungen?
Lancome: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Lancome negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.