Bewertung
3,8
Gut · von 5 Sternen
Carsharing-Stationkinto-mobility.dk
KINTO Mobility Danmark Erfahrungen
3,8von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
120
22 in den letzten 12 Monaten
Carsharing-Station
55%
Anteil 5-Sterne-Bewertungen
Bewertungen (120)
22 in 12 MonatenIhre Stimme
Erfahrung zu KINTO Mobility Danmark schreiben
Adam
Verifizierte Bewertung
How a company handles problems tells…
How a company handles problems tells you more than when everything runs smoothly — and Kinto passed that test impressively. On a recent rental, I ran into an issue with the fuel, and my first contact with customer service didn't go well (is was the Swedish customer service covering in in weekends and not the Danish). I'll be honest — at that point I was ready to leave Kinto altogether and go back to a traditional rental company. When then Danish support came on duty I received a prompt, respectful reply, my case was taken seriously, and a fair refund request from my end was processed the very same day — no arguing, no stalling, no hiding behind fine print. Just a professional team that listened, acknowledged the issue and fixed it. That is exactly the kind of handling that turns a complaint into loyalty. I went from being on my way out the door to being a genuinely happy customer who will keep using Kinto which also why I take the time to write this review — because now I know that if something goes wrong, they actually stand behind their service the best they can! Mistakes can happen anywhere even in Apple. What sets Kinto apart is how they put them right. Highly recommended.
0
beza poulsen
Verifizierte Bewertung
5.000 kr. i selvrisiko uden ordentlig sagsbehandling
Jeg har været en loyal kunde og har anbefalet KINTO Share til både venner og familie. Desværre ændrede det sig efter min seneste oplevelse. Jeg blev opkrævet 5.000 kr. i selvrisiko for en skade, som jeg mener allerede var på bilen. Jeg registrerede den desværre ikke ved afhentning, men bad KINTO om at undersøge sagen nærmere, blandt andet ved at kontakte den tidligere bruger. Det ønskede de ikke. Jeg bad også om dokumentation for, hvorfor de mente, at jeg var ansvarlig for skaden, samt dokumentation fra værkstedet for reparationen. Det fik jeg ikke. Kommunikationen var også meget skuffende. Jeg svarede altid på deres e-mails samme dag, men måtte hver gang vente flere uger på svar. Efter de havde trukket de 5.000 kr. fra mit kort, stoppede de helt med at besvare mine e-mails. På grund af den manglende dialog og sagsbehandling kan jeg desværre ikke længere anbefale KINTO Share.
0
Cristina
Verifizierte Bewertung
God bil.
God bil. Let at booke. Billig at bruge
0
Benjamin
Verifizierte Bewertung
De har nogle gode biler og uddeler…
De har nogle gode biler og uddeler nogle gange kredit at køre for. 👍🏼
0
Abdolaziz Mahfouz
Verifizierte Bewertung
Very Bad unserious avoiding not helping Customer service
I've booked a vehicle for fixed plan expecting to go well with their app. But unfortunately the app didn't work properly and I couldn't get in and log in due to the app keep forwarding me to the website. Then after long trying I eventually got in the app. But another problem appeared once I found the vehicle and got in. I've noticed a low charge battery in the vehicle where in the app they didn't show it and instead it shows a charged vehicle ready to be driven, because of this i had to spend time charging it and paid extra over what I've planned. In addition I tried to pay with their cirkel K card to pay for the charging refueling fee but it wasn't working. So I've tried to contact them for solution 😅. He promised for a compensation for the overcharge for the extra money and to refund me for the money I've paid for the charging fee. I said alright on these promises and grounds. After I delivered and returned the vehicle back. I called them to get the compensation like promised and to get an email to send the receipt for the money I've paid from my own pocket. But then he started to deny the compensation and said that they can't do anything about it. He then only accepts the receipt and said he is going to send an email where I can send the receipt BUT he didn't. So I tried to call them back again next day and he send an email and promised to give me as I've been promised Firstly 🙃. But he send an email to make me open an case through a link and it is not working and it is not at all what we agreed upon. Then I received an another email for the overcharged time compensation and instead of a refund he made a voucher in the app NOT AT ALL AS WE AGREED. lastly I received another email for the money I owed them and THEY DIDN'T AT ALL DO AS I'VE BEEN PROMISED IN THE FIRST PLACE NOR I GOT MY REFUND AND COMPENSATION. so I tried to call them again to solve the problem and the story they denying and changing from one costumer service to another. And the last one refused to listen kept interrupting and tried to make a false story of what happened and kept hanging the phone and not helping kept saying I can't help you and was laughing at my situation..... Such a terrible. Unprofessional, lazy, unproductive, useless, childish behavior costumer service.....
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 100 % der negativen Bewertungen.
Alternativen zu KINTO Mobility Danmark
Carsharing-Station-Ranking →Häufige Fragen zu KINTO Mobility Danmark
Ist KINTO Mobility Danmark seriös?
KINTO Mobility Danmark erreicht aktuell 3,8 von 5 Sternen aus 120 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Dynamovej 10, 2860 Søborg, DK) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden KINTO Mobility Danmark?
Kundinnen und Kunden bewerten KINTO Mobility Danmark im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 120 Bewertungen. 22 davon stammen aus den letzten 12 Monaten.
Wo hat KINTO Mobility Danmark seinen Sitz?
KINTO Mobility Danmark hat seinen Sitz in Dynamovej 10, 2860 Søborg, DK. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu KINTO Mobility Danmark gibt es?
Die bestbewerteten Anbieter in der Branche Carsharing-Station sind Rentcars (4,3 von 5), SIXT car rental USA (4,4 von 5), SIXT France (3,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von KINTO Mobility Danmark beansprucht?
Nein. Das Profil von KINTO Mobility Danmark ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann KINTO Mobility Danmark hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet KINTO Mobility Danmark auf Bewertungen?
KINTO Mobility Danmark: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann KINTO Mobility Danmark negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.