Bewertung
3,0
Durchschnittlich · von 5 Sternen
Softwareunternehmenintercom.io
Fin Erfahrungen
3,0von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
44 in den letzten 12 Monaten
Softwareunternehmen
40%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
44 in 12 MonatenIhre Stimme
Erfahrung zu Fin schreiben
Gabrielle
Verifizierte Bewertung
It helps us to be more productive!
It helps us to be more productive!
0
Simon
Verifizierte Bewertung
Intercom looked great on the surface
Intercom looked great on the surface, but once we got into setup things were far more complicated to work with than we expected. The auto-translation feature was excellent, and credit where it's due there. Unfortunately, from day one we had a consistent issue where our messages never landed in customers' inboxes. We ended up manually going through and replying to each conversation just to be sure people actually heard from us, which rather defeats the entire point of the tool. We raised it with support repeatedly and never really got anywhere. After three months we've moved away from the product, and we're hoping to be refunded for that period. The platform has real potential, but the support resolution needs to improve.
0
Small CX Team
Verifizierte Bewertung
Bait and Switch
Bait and Switch. The tech seems really slick in demos and early conversations, but, the more you get into it, the less it really does. There is ZERO support to set up. We had to use an outside vendor who really didn't know what they were doing and also seemed to get no support. What we thought we were agreeing to (yes, yes, read your SOW very closely) wasn't true in the end. We got saddled with an agreement that doesn't work for us and we're brutally overpaying. We actually went with Intercom because we thought (were also told many multiple times) that we wouldn't be locked into more seats than we could use. Move forward very carefully with this company.
0
Victor Manolo
Verifizierte Bewertung
Tips for Improvement
When Intercom was first introduced to me, I initially thought it would be difficult because of the many technical aspects I needed to familiarize myself with. However, as a concierge, through daily usage of Intercom to assist contacts, I quickly realized it is much easier than expected. The macros are simple to locate, and I no longer need to manually type responses for process‑related concerns or common contact drivers. I also find it easier to distinguish concerns now, since FIN has improved significantly and often provides accurate answers before the case even reaches me. This allows me to simply review what’s missing and address it directly. I appreciate that I can easily review my active, closed, and snoozed cases for follow‑up. Now that I am part of the Quality Team, I also recognize areas for improvement. For example, we need to identify actual chat handle time so concierges remain alert and stay on top of their handling pace. This will help ensure both efficiency and quality in chat interactions.
0
JB
Verifizierte Bewertung
Incredibly sketchy outfit
Incredibly sketchy outfit. The tool clearly has weighting to end conversations as quickly as possible, after explaining a problem and being told to hold on for a moment, the session was ended with short message where I was given a reason that was completely unrelated to the topic of the conversation. Additionally, the download transcript feature doesn't work, on any chat, by design I'm sure. If you see Fin AI - RUN. Any company that uses it clearly undervalues you as a customer. The response below is strange, I know that I should be able to download a transcript, this is exactly my point. The functionality is turned off even though there is a button to do so and as I say, this is by design and the response is all part of that peformence - pretend something is possible even though it isn't.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 79 % der negativen Bewertungen.
Alternativen zu Fin
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Ist Fin seriös?
Fin erreicht aktuell 3,0 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (2nd Street 55, 94105 San Francisco, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Fin?
Kundinnen und Kunden bewerten Fin im Schnitt mit 3,0 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 44 davon stammen aus den letzten 12 Monaten.
Wo hat Fin seinen Sitz?
Fin hat seinen Sitz in 2nd Street 55, 94105 San Francisco, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Fin gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,8 von 5), Toluna (4,3 von 5), GoDaddy (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Fin beansprucht?
Nein. Das Profil von Fin ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Fin hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Fin auf Bewertungen?
Fin: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Fin negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.