Bewertung
4,4
Gut · von 5 Sternen
Softwareunternehmenhospitable.com
Hospitable Erfahrungen
4,4von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
510
138 in den letzten 12 Monaten
Softwareunternehmen
66%
Anteil 5-Sterne-Bewertungen
Bewertungen (510)
138 in 12 MonatenIhre Stimme
Erfahrung zu Hospitable schreiben
Jenny Walker
Verifizierte Bewertung
Hospitable has been great for me
I've been using Hospitable for about nine months now, and I really like it. I especially love the help with updating my messaging when I'm talking to a renter. I will quickly write my response, and then I will let their AI writer make it sound better. I just started implementing the AI to automatically answer, and that is nice too. Brittany just did an online meeting with me and helped me through trying to make it easier communicating the calendar with the maids. She was super helpful. Highly recommend.
0
Bishoy S.
Verifizierte Bewertung
Okay tool
Okay tool, but certainly not the best option out there. My biggest issue is their customer service. They tend to be deliberately unhelpful, very inconsistent with the information they give us, and make our lives harder when they should be making them easier. We had an issue that cost us a few hundred dollars in double bookings and cancellations, and Efren from customer service was unhelpful and failed to provide clear, actionable insights on how to resolve it. 😞 Aside from the poor support, the mobile app lags terribly. It’s such a hassle to use that we often just respond directly through the Airbnb app instead. 📱 If we could turn back time, we wouldn't have signed up for Hospitable, and we will likely leave as soon as the opportunity arises.
0
Tbk Abnb
Verifizierte Bewertung
Highly Recommend
Hospitable was very affordable and did a great job at making our experience as STR owners and managers easy. It puts all of the tools we need in one place, and it's very intuitive. We upgraded to the Rapid Rollout which was totally worth it. All of the people we dealt with were very friendly and helpful.
0
Demetri
Verifizierte Bewertung
Prime example of company who over rely on AI, and have fallen apart because of it
I run a 10-property short-term rental portfolio and have paid Hospitable €213 a month to take guest messaging and channel management off my hands. In July it stopped doing the job, and getting anyone at Hospitable to care about that turned out to be harder than fixing it myself. On 21 July I sent a fully diagnosed report — I'd audited all 33 of my checked-in reservations and handed over exact reservation codes. Two guests had arrived at locked doors because their check-in instructions silently failed to send. Templates were going out with blank property names and blank lockbox codes. Booking.com was selling one-night stays on properties configured for a three-night minimum. Real guests, real lost revenue. What came back, 78 seconds later, was "Smarty" — their AI agent. It thanked me for the detail and asked for a messaging rule ID. I gave it. It came back and asked which reservation code I'd like it to look at — from the list I had already sent it twice. I re-pasted my original email. It then asked me to go and check my own settings for it. I asked to speak to a human. The AI replied asking me which of my issues I'd like the human to focus . When I said I'd cancel if a person didn't get in touch, it offered me a link to buy Priority Support — an upsell, mid-complaint, for the privilege of being answered. A human, Vince, appeared on 26 July. Five days. On 31 July he sent his findings, and this is the part that matters: he confirmed every single thing I reported. Messages failing in Booking.com delivery after exhausted retries. Timeout errors in the minimum-stay sync, which is why Booking.com undersold my properties. Cleaning-task notifications silently switched off so my team stopped being told about jobs. He said engineering was "actively investigating" and that they'd keep me updated. That was five days ago. Nothing since. No update, no fix confirmation, no answer on the service credit I asked for on day one — that was never acknowledged at any point by anyone. Two weeks. Confirmed platform faults costing me money. A support experience where the only fast responses were from a bot recycling the same sentence — "I recognize that these failures have directly impacted your guests and resulted in lost revenue" — while nothing was actually resolved. Standards have slipped badly here. If you run a portfolio of any size, understand what you're buying: when it breaks, there is no one at the other end.
0
Rob Attaran
Verifizierte Bewertung
What a scam
What a scam. When I realized they wanted to charge a lot of money and I tried to cancel, they would not let me remove my VRBO property. Their help was useless. The website window meant to uncouple accounts did not work. I can attach a screenshot of what happens when we try to uncouple our VRBO listing. You can't delete it. Also, the customer service chat is not helpful, we tried deleting cache, using different browsers as suggested. Still could not uncouple. They said they would put us through to a live human, then dropped the chat.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 68 % der negativen Bewertungen.
US
Alternativen zu Hospitable
Softwareunternehmen-Ranking →Häufige Fragen zu Hospitable
Ist Hospitable seriös?
Hospitable erreicht aktuell 4,4 von 5 Sternen aus 510 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hospitable?
Kundinnen und Kunden bewerten Hospitable im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 510 Bewertungen. 138 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hospitable gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,8 von 5), Toluna (4,3 von 5), GoDaddy (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hospitable beansprucht?
Nein. Das Profil von Hospitable ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hospitable hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hospitable auf Bewertungen?
Hospitable: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Hospitable negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.