Bewertung
1,9
Mangelhaft · von 5 Sternen
Hilton Hotels & Resorts Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
39 in den letzten 12 Monaten
Hotel
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
39 in 12 MonatenIhre Stimme
Erfahrung zu Hilton Hotels & Resorts schreiben
David
Verifizierte Bewertung
Near Death Experience for 11 year old boy
What should have been a relaxing family holiday turned into a traumatic and frightening experience due to a serious safety incident at a hotel-organised barbecue event. While attending the barbecue with my family, there was a sudden explosion and flare-up from the barbecue equipment, resulting in my young son, 11 years old, being struck and injured. The incident left him with burns, bruising, and significant shock. An ambulance had to be called, and the whole experience was extremely distressing for both him and our family. To make matters worse, the hotel was unable to arrange access to a doctor at the time of the incident. Following our return home, we sought medical advice and were told that Tommy had been very fortunate. The area at the back of his head that was struck is particularly vulnerable, and there were concerns about potential complications, including bleeding, hearing impairment, and other forms of head trauma. We were advised that my son may have suffered a minor concussion and was instructed to avoid contact sports for five weeks. We were also provided with guidance from the Headway charity regarding concussion and head injury recovery. As parents, witnessing your child injured in what appears to have been a preventable incident is incredibly upsetting. The physical injuries will heal, but the anxiety, distress, and impact the event has had on our family should not be underestimated. This incident raises serious questions about the safety procedures, equipment maintenance, supervision, and risk management in place during hotel-organised events. We expected a safe environment for families and children, and sadly that expectation was not met. I would urge the hotel to thoroughly review its safety standards to ensure that no other family has to endure a similar experience. The hotel offered 80,000 points, £100, as way of compensation!
0
David Parry
Verifizierte Bewertung
This is for reading drake rd absolute…
This is for reading drake rd absolute crap warm beer 1 hour wait for food no menu for the room only cheese pizza no water available no vending machine no service better experience in Wetherspoons and paid £689 for two days stay what a liberty!!! Sort you crap service out please or charges people £1 per night!!! And I wouldn’t come back if you have for free rather stay in a tent pissing down with rain.
0
Kathleen
Verifizierte Bewertung
We had a lovely overnight stay for a…
We had a lovely overnight stay for a family wedding. We live less than 1 hour away, but decided to take advantage of the shuttle to and from the wedding, and spend more time with our fam. Our check-in was with Michael and he was lovely- patient, efficient and friendly. Our room was quite nice and we appreciated being able to gather in the breakfast area the next morning. All staff were friendly and helpful, we really enjoyed our stay.
0
JG
Verifizierte Bewertung
Hilton's website is a joke
Hilton's website is a joke. Can't login to Honours because it doesn't recognise my email address, but then sends a password reset link to that same email address! When you use the link it then says it's not able to complete the action. I'm going back to Best Western.
0
Andrew
Verifizierte Bewertung
How to avoid a parking fine at Hilton Heathrow
I would strongly advise anyone considering staying at the Hilton Heathrow to think twice if you plan on driving. I attended the hotel for a function dinner, and unfortunately I was not the only guest affected by the confusing parking arrangements. During the evening, several other guests also experienced the same problem after relying on guidance provided by hotel staff. Reception staff gave me incorrect advice regarding the hotel's parking policy, which is managed by Euro Parking Services (EPS). Acting on the advice I was given resulted in me receiving an initial £60 parking charge. After raising the issue with hotel management, I was assured the charge would be cancelled with EPS because the penalty arose solely from misinformation provided by their own staff. Unfortunately, that never happened. Instead, the charge escalated to £160. To make matters worse, the management team showed little interest in resolving the issue. They were dismissive, rude, and despite repeated promises, duty managers failed to return my calls on three separate occasions. EPS also showed no interest whatsoever in the circumstances, ignored the fact that the hotel had acknowledged their staff had provided incorrect guidance, and proceeded to threaten court action. Faced with the prospect of further escalation, I reluctantly paid the £160 simply to bring the matter to an end. What is most disappointing is not the parking company, private parking firms are well known for taking a hard-line approach but Hilton's complete lack of accountability. Their own staff's misinformation caused the problem, yet the hotel failed to honour its promise to have the charge cancelled or take responsibility for the consequences. If several guests at the same function were caught out by exactly the same issue, this clearly points to a systemic problem rather than an isolated mistake. If you value good customer service and do not want to risk an unnecessary parking fine that the hotel will not stand behind you, I would recommend staying elsewhere.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Hilton Hotels & Resorts
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Ist Hilton Hotels & Resorts seriös?
Hilton Hotels & Resorts erreicht aktuell 1,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hilton Hotels & Resorts?
Kundinnen und Kunden bewerten Hilton Hotels & Resorts im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 39 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hilton Hotels & Resorts gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,4 von 5), Opodo (4,2 von 5), Lastminute (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hilton Hotels & Resorts beansprucht?
Nein. Das Profil von Hilton Hotels & Resorts ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hilton Hotels & Resorts hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hilton Hotels & Resorts auf Bewertungen?
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Kann Hilton Hotels & Resorts negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.