Bewertung
4,2
Gut · von 5 Sternen
Web-Kollaborationsplattformhightail.com
Hightail Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
300
2 in den letzten 12 Monaten
Web-Kollaborationsplattform
53%
Anteil 5-Sterne-Bewertungen
Bewertungen (300)
2 in 12 MonatenIhre Stimme
Erfahrung zu Hightail schreiben
Anne Jirsch
Verifizierte Bewertung
Ive been a customer of Hightail for many years. The bots have taken over.
Ive been a customer of Hightail for many years. The transfer of files is fine. I am having a great deal of hassle finding my stored recordings. Theyve been stored for years and petriodically I send one to a client. Now I cannot find them. And the Hightail bots are awful. Truly awful. They send irrelevent articles then say, 'anything else I can help you with?' Ive repeatedly asked to speak to a human but just receive a daft bot reply. I would say they are good until their is a problem or issue then they are a nightmare.
0
Stephanie
Verifizierte Bewertung
Non existent customer service.
Non existent customer service. In 2011, I used YouSendIt to send some photos to a friend, you upload it to YouSendIt and a link is provided, you click on the link and it takes you to the file. Fast forward 15 years: I lost all my photos so I wanted a copy of that, I found the link in my email, clicked on it, and it redirected me to Hightail's homepage, saying that YouSendIt is now Hightail. Fine. Not a problem. The problem is their customer service, or total lack of any. I sent them an email to ask if their old YouSendIt links are still accessible, for example some sites might have them archived in their admin but front end customers can't see it. I received a copy-paste generic reply telling me customer support is only for paying customers and directed me to pay or post in their forum for general questions. They didn't answer my actual question at all. I was annoyed, but fine, I email them back with my question. Then they replied to me a second time with the EXACT same copy paste spiel telling me that support is for paying customers only etc etc. Now I am annoyed. So I email them back a second time, clearly stating that I am NOT a customer of Hightail (which came later) but I WAS a user of YouSendIt, and all I want to know is whether the files in the old YouSendIt links can still be accessed; I am not going to PAY just to get an answer (especially a 'no' answer) to this question. Hightail replies a THIRD time with the SAME information. Now I am mad. Over the course of a week, they sent me repeated copy paste responses that didn't even answer my pre-sale question, and instead reiterated that customer support is for paying customers only. I was asking a question about something from the past, yet they are making me pay for help with a future product I may or may not get, in the present. If I pay and then would be able to get access to those photos, then great, tell me and I will sign up. But instead, I just get repeated copy paste robot answers. See the screenshots here: Response 1: snipboard(.)io/ nEJ7It.jpg Response 2: snipboard(.)io/ b0J5YD.jpg Response 3: snipboard(.)io/ 5iE0AQ.jpg I give up. They have either robots, or a total lack of customer service. At this point, I would not recommend anyone to pay to use them.
0
Jenifer Luzier
Verifizierte Bewertung
I’ve wanted one for a while finally…
I’ve wanted one for a while finally ordered one. After only two times of use the rubber attachment is ripping. I’m not happy it cost $50 for the cheapest one. I’ve only had it two weeks
0
misha carden
Verifizierte Bewertung
A must have!
Ordered hightail a few months ago. Was abit of a nightmare to get it imported into the UK but the hightail team were really on top of it and didn't give up until it arrived. Nothing was too much trouble. I followed all of the installation advice and guidance from the hightail team and my hightail is still functioning as good as it was the day it was fitted. Absolutely brilliant bit of kit and would recommend to anyone
0
SHEBA
Verifizierte Bewertung
Hightail ruined with update
They have changed hightail no it is a disaster to use. it was simple and straight forward uploading to folders and sending to users it really was great, now they have changed it to spaces and you cannot upload to your old folders? why make it difficult...not happy!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen.
US
Alternativen zu Hightail
Web-Kollaborationsplattform-Ranking →Häufige Fragen zu Hightail
Ist Hightail seriös?
Hightail erreicht aktuell 4,2 von 5 Sternen aus 300 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hightail?
Kundinnen und Kunden bewerten Hightail im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 300 Bewertungen. 2 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hightail gibt es?
Die bestbewerteten Anbieter in der Branche Web-Kollaborationsplattform sind Paidwork (3,3 von 5), Shopopop (4,5 von 5), Swiftcourt (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hightail beansprucht?
Nein. Das Profil von Hightail ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hightail hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hightail auf Bewertungen?
Hightail: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Hightail negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.