Bewertung
2,1
Mangelhaft · von 5 Sternen
Bekleidungsgeschäftgimaguas.com
Gimaguas Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
59
36 in den letzten 12 Monaten
Bekleidungsgeschäft
27%
Anteil 5-Sterne-Bewertungen
Bewertungen (59)
36 in 12 MonatenIhre Stimme
Erfahrung zu Gimaguas schreiben
maria
Verifizierte Bewertung
the worst service
i ordered some pants and a t-shirt and both arrived defective, the pants had an actual hole on the "pubic area" and the t-shirt had pretty loose and bad stitching, i messaged them from the day i recieved the order asking for a solution, warning that i need an answer as soon as possible since i was leaving the next week for vacation, it's one thing to recieve an item that doesnt fit properly, if i dont account for that and leave before returning it it's my problem and i have to keep the product i understand that, but i think it's pretty normal to assume you arent going to get 140 something euros pants with a hole. they said they responded in 48 hours but they usually took longer when i emailed them, the only cutomer support that was checking up and answering consistently was the whatsapp support, but they always ended up mostly telling me that i would end up having to wait for the email support to answer me. I recieved the order the 18th, i finally recieved instructions and explanations on what to do on the 28th, 4 days before the possibility of doing anything related to returns expired, and the 28th was a friday so if there's any problem or doubts about the answers they finally gave me i can only get an answer on the 13th of the order meaning i only get one day really to return it and try to clarify everything. Which leaves me to the cherry on top, i begged to get a simple clear answer because i was leaving and wouldnt be able to return it (the answer they ended up giving me 10 days later was a slightly more expanded list explaining the return options and process they already have on their return policys which could have been given to me i feel way sooner), turns out the only option i can do now while keeping the busted t shirt and the pants with a hole in the "pubic area" because i cant returnt them is keep them and get a 20% return, which from a 200 euros order is a fantastic 40 euros, meaning i end up paying 160 euros for a damaged shirt and pants that expose my underwear.
0
Julia Gerda
Verifizierte Bewertung
Terrible customer service
Terrible customer service: want to return my order but due to their technical issue - not able to- no responses on my emails- only whats app chat bot. Not even saying about the compensation- only saying I had 14 days to return and have to pay for the shipment (while Ive tried to reach them for a month) these guys are true masterpiece of zero customer care. Plus a low quality of the item for 125 Euro price
0
Paige Elkington
Verifizierte Bewertung
Quality issue and BAD customer service
Bought a pair of solid black heels for nearly $500. After a few wears, the black finish began turning brown. When I contacted customer service, they initially claimed I'd purchased a completely different brown-and-black style despite my order and photos clearly showing I bought solid black. After a week of no response, me following up, long delays, and back and forth, they finally acknowledged it as a quality issue but offered only a 20% refund (about $85) to keep a pair of shoes that are literally deteriorating into a different color while also asking me to reupload everything into a separate portal for "review" lol. I've been a longtime customer and have spent a lot with this brand, which made the experience even more disappointing. I followed up with them again and a week has gone by with no response. This level of quality and customer service is unacceptable, and unfortunately it's the end of the road for me with Gimaguas.
0
Anna
Verifizierte Bewertung
Very slow customer service and takes 4…
Very slow customer service and takes 4 weeks to discuss a return issue. Also claiming that it was faulty, but they cannot even attach the pictures... when I asked three times as it was still not in the email and they referring to that why I will not get back my money after 2 weeks I have sent them the return. Also, I think nowadays their return policies and customer care is not up to standards.
0
Em
Verifizierte Bewertung
Shocking customer service
Shocking customer service. Received my shoes with a large stain on them. I then proceeded to ask for a replacement, however they only offered me $60 aud off (which is outrageous considering I paid $335 aud and they have a large black stain..) or a store credit. Their reply was a generic email and when I replied asking for the item to be replaced by a non stained equivalent I never heard back. Have sent countless follow up emails and WhatsApp messages with zero response. I’ve always loved their products and wanted to order them, however their lack of customer service does not make it worth it.
0
Die Akte
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Ist Gimaguas seriös?
Gimaguas erreicht aktuell 2,1 von 5 Sternen aus 59 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Rosselló 230, 08008 Barcelona, ES) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Gimaguas?
Kundinnen und Kunden bewerten Gimaguas im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 59 Bewertungen. 36 davon stammen aus den letzten 12 Monaten.
Wo hat Gimaguas seinen Sitz?
Gimaguas hat seinen Sitz in Rosselló 230, 08008 Barcelona, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Gimaguas gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Gimaguas beansprucht?
Nein. Das Profil von Gimaguas ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Gimaguas hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Gimaguas auf Bewertungen?
Gimaguas lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Gimaguas negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.