Bewertung
3,4
Durchschnittlich · von 5 Sternen
eZhire Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Mietwagenanbieter
52%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu eZhire schreiben
Mohammed Abdulwahab
Verifizierte Bewertung
Excellent
Service, staff
0
Keilyn Amaro
Verifizierte Bewertung
Worst charges
Worst charges. For a stain that can be removed by just wiping with cloth they charge 250. Apart from that, you booking timings are not met on time. Because there is no car available. You’ll wait for an hour, my worst experience was almost 2 hrs.. The app is accepting booking even if there is no car available.. The very disappointing one is charging for a stain that does not even damage the car, 250 dhs? Not reasonable.. Easy money.. Unbelievable.. and take note it was just an old nissan sunny..
0
Youssef Al-Said
Verifizierte Bewertung
1 STAR
1 STAR – Absolutely unacceptable. Avoid eZhire. This was without question one of the worst and most unprofessional car rental experiences I have ever had. I would strongly recommend thinking twice before booking with eZhire. I booked and paid for a 7-day rental with collection at Jeddah Airport, including the additional airport-related charges. I was even communicating with an eZhire employee just a few hours before arriving, and there was absolutely no indication that there was a problem. I arrived at Jeddah Airport at approximately 5:00 AM, went to their partner Lumi, and was told they had NO information whatsoever about my booking. I immediately contacted eZhire. They told me they would call me back. They didn’t. I spent approximately 2.5 HOURS sitting at the airport, repeatedly calling and messaging them. Again and again, I was told they would call or message me back, yet getting an actual response from them was almost impossible. Eventually, I gave up and had to pay for a taxi from Jeddah Airport all the way to my hotel in Makkah because eZhire had failed to provide the service I had already paid for. It took approximately 7 HOURS before I finally received a meaningful response and was told that they could deliver a vehicle to my hotel. And what was eZhire’s response when I asked about the airport fees I had paid? They still wanted me to PAY THE AIRPORT CHARGES, despite the fact that I NEVER received the airport collection service. So I paid extra to collect a car at the airport, eZhire failed to provide the car, I wasted hours trying to contact them, I had to pay for my own taxi from Jeddah to Makkah — and they STILL wanted to keep the airport charges. Absolutely ridiculous. The communication was just as bad. Getting answers through WhatsApp took forever. When calling them, I repeatedly heard the same thing: “We will call you back.” “We will message you.” Then nothing. After only 3 days, I had experienced enough and decided to return the car, even though I had booked it for 7 days. When returning it, I was told there had been a “miscommunication” because apparently they thought I was in Jeddah. How is your company’s internal miscommunication the customer’s problem? It gets even better. We agreed that they would collect the vehicle from my hotel at 11:30 AM. Once again, they couldn’t even manage to arrive at the agreed time. I waited approximately ANOTHER HOUR for them, once again disrupting my plans because of their poor service. And after ALL of this, instead of apologising properly and offering reasonable compensation, they now want me to pay an additional 94 SAR for exceeding the mileage allowance during the three days I had the vehicle. Seriously? After failing to have my car ready at the airport, leaving me there for hours, forcing me to pay for a taxi to Makkah, refusing to refund airport-related charges for a service they never provided, taking hours to respond, being late again when collecting the vehicle, and causing repeated disruption to my trip — their response is to ask me for MORE MONEY. That says everything about the level of customer service I experienced. Mistakes can happen. What matters is how a company handles them. In this case, I experienced one failure after another, followed by terrible communication and seemingly no serious attempt to take responsibility or compensate me fairly. I paid for convenience and instead received delays, additional expenses, wasted time, broken promises to call back, poor communication and frustration. Calling this a simple “miscommunication” is not good enough. I will never book with eZhire again. For anyone considering booking with them, especially when arriving at an airport and depending on the vehicle actually being there: based on my experience, I would stay far away. An absolutely unacceptable experience from beginning to end. 1 star only because 0 stars is not an option.
0
Abdullah Zakaria
Verifizierte Bewertung
It was an amazing experience with…
It was an amazing experience with Abdullah the stuff when picking up the car so professional and great customer service ☺️🤩
0
Leilani Punzalan
Verifizierte Bewertung
I can't say enough good things about…
I can't say enough good things about Imran! He is always available, incredibly accommodating, and consistently goes the extra mile to assist me. He handles all of my requests flawlessly and never disappoints—I couldn't ask for anything more.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
AE
Alternativen zu eZhire
Mietwagenanbieter-Ranking →Häufige Fragen zu eZhire
Ist eZhire seriös?
eZhire erreicht aktuell 3,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: AE, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden eZhire?
Kundinnen und Kunden bewerten eZhire im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu eZhire gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von eZhire beansprucht?
Nein. Das Profil von eZhire ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann eZhire hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet eZhire auf Bewertungen?
eZhire: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann eZhire negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.