Bewertung
2,2
Mangelhaft · von 5 Sternen
FairCar Iceland Erfahrungen
2,2von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
24 in den letzten 12 Monaten
Mietwagenanbieter
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
24 in 12 MonatenIhre Stimme
Erfahrung zu FairCar Iceland schreiben
Kaj B
Verifizierte Bewertung
NEVER rent a car from Fair Car.
NEVER rent a car from Fair Car. We arrived at the airport in Reykjavík at midnight, but there was no car. After a long wait, we finally managed to speak to a staff member and were told that the reservation had been cancelled. He couldn't explain why and refused to help us; he was very eager to end the conversation. We had to find a nearby hotel ourselves. We tried in vain to contact them to get them to pay for the hotel room. I had to drive to their office in Reykjavík to speak with them. I encountered a very rude employee who refused to help in any way; he claimed they had sent us an email about the cancellation, yet he couldn't show it to me. It is a scam company.
0
Sanjay Madia
Verifizierte Bewertung
Budget prices come at a cost. Read this before renting from Faircar Iceland
My experience with Faircar Iceland was disappointing, mainly due to the lack of customer service. Airport Pickup: After landing at the airport, there was no Faircar representative waiting for arriving customers. One representative eventually arrived and took a single group of passengers. If you happened to miss that shuttle, there were no signboards, instructions, or staff available to guide you. You were simply left waiting without knowing when the next pickup would arrive. When I contacted them via WhatsApp, the responses were brief and unhelpful—essentially just, “Someone will come.” That is not the level of communication or professionalism I expect from a car rental company. Fuel Policy: When returning the vehicle, if the fuel tank is not completely full, Faircar not only charges for the missing fuel but also adds a €50 surcharge. I have rented cars in many countries, and I have never encountered such a steep additional fee for refuelling. The customer service representative initially allowed me to fill up the tank at a station right across the road, but then changed their mind, saying we would be late and did not let me proceed. It would have taken only about 5 minutes to complete. Vehicle Condition: The car itself was average at best. One of the power windows was faulty—it was difficult to open, and once opened, it was a struggle to close again. The vehicle clearly had maintenance issues that should have been addressed before it was handed over. Toll Charge Handling: Faircar sent an invoice first for an unpaid toll, which I immediately questioned because I had already paid it. After contacting the toll authority directly, they promptly confirmed the payment and refunded me where appropriate. Despite this, Faircar had already added administrative charges, charged my credit card immediately, and was largely unresponsive when I tried to resolve the matter. The issue could have been handled far more fairly and professionally. Overall: Faircar may offer attractive rental prices, and if saving money is your only priority, it may be worth considering. However, be prepared to compromise on customer service and after-sales support. Based on my experience, communication is poor, issues are not handled proactively, and you should expect to resolve most problems on your own. I hope Faircar improves its customer service because that, more than the price, is what customers remember after their trip.
0
Customer
Verifizierte Bewertung
FairCar Iceland
FairCar Iceland – A Complete Failure of Customer Service and Accountability I rarely leave negative reviews, but after everything that has happened, I feel other customers deserve to know my experience before deciding whether to trust FairCar Iceland with their holiday. I booked and fully prepaid a rental vehicle months in advance for my trip to Iceland. My reservation was confirmed, and I arrived at Keflavík International Airport expecting to collect the vehicle I had paid for. Instead, I was informed that my booking had been cancelled, despite receiving no prior notification and having a valid prepaid reservation. I was left stranded at the airport at the start of a planned tour of Iceland with no vehicle. I had no realistic option other than to hire another car immediately from a different company at airport prices. This cost me an additional £907, a substantial and completely avoidable expense caused solely by FairCar's failure to provide the vehicle I had contracted and paid for. Initially, FairCar handled the complaint professionally. They investigated, accepted responsibility for what had happened, apologised, and confirmed in writing that they would refund my original rental payment and reimburse the additional cost of the replacement vehicle. They requested my bank details, which I supplied immediately. Unfortunately, that is where the professionalism ended. Despite their written commitment, no reimbursement arrived. Weeks passed. I sent polite follow-up emails. I received little or no response. I issued a formal Letter Before Action. That too was ignored. Eventually, I had no alternative but to begin formal proceedings. The original rental payment has since been recovered through my card provider after they accepted my dispute and issued a provisional refund. However, FairCar still has not honoured its separate written agreement to reimburse the additional £907 that I was forced to spend because they failed to supply the contracted vehicle. As a result, I have now lodged formal complaints with the appropriate consumer authorities, including the Icelandic Complaints Board and the UK International Consumer Centre (UKICC). What disappoints me most is not that a mistake occurred. Businesses make mistakes. What matters is how they respond afterwards. FairCar admitted the mistake, accepted responsibility, promised to reimburse my losses, requested my banking details, and then failed to honour that promise. Had they simply done what they agreed to do, none of this would have been necessary. I have spent months compiling evidence, corresponding with the company, pursuing reimbursement, and escalating the matter through formal consumer protection channels—all because FairCar failed to honour a commitment they themselves made in writing. I sincerely hope no other customer experiences the same situation. If you choose to rent from FairCar, I would strongly recommend keeping copies of every email, every confirmation, and every receipt, as you may need them if something goes wrong. I will happily update this review if FairCar finally honours their written agreement and reimburses the outstanding costs. Until then, based on my experience, I cannot recommend this company.
0
Izac Ron
Verifizierte Bewertung
Aldrig Fair Cars igen
Vi ventede længe ved opsamlingsredet i ankomsthallen. Vi måtte til sidst ringe til Fair Cars. og medarbejderen fortalte, at vi ikke stod på hans liste. Da jeg opgave vores reservation beklagede han og sendte en afhentning. Det tog yderligere en halv time. Ved udlevering af bilen, prøve service medarbejderen ihærdigt at sælge os yderligere en dyr forsikring udover den vi allerede havde gennem ECONOMY CAR RENTALS, med den besked at den var dårlig. Og i værste scener vi vil blive opkrævet en ny bil. Bilen vi modtog var virkelig brugt. Den havde kørt 225.000 km. Det var meget skuffende. Bilen så gammel ud med platter på sæderne og masse af stenslag og ridser. Da jeg valgte bilen, stod der at ECONOMY CAR RENTALS eller deres partner kun udlejer nyere biler. Jeg vil næste gang gå udenom Fair Cars.
0
visi
Verifizierte Bewertung
NOS HAN ROBADO!!!
NOS HAN ROBADO!!!! esto es lo cierto. Alquilamos un coche para el dia 15 de julio 2026 en la capital de Islandia, con la mala suerte de que el vuelo con la compañía Vueling de ese día Lo cancelaron. Intentamos ponernos en contato para avisar que recogeríamos el coche al día siguiente y no respondieron. Cuando llegamos al dia siguiente 16 de julio, llamamos a Fair cars i nos dijeron que la reseva se había cancelado y que no nos devolvían nuestro dinero!!!!! Teníamos que coger un barco y llegábamos tarde porque vueling como siempre con retraso. Tuvimos que alquilar otro coche y nos salió considerablemente mas caro, por eso hicimos la reserva con Fair seis meses antes cuando planificabamos nuestras vacaciones para que fuera más económico . Estamos indignadísimos, y no responden ninguno, ni Faircars i Discovercar a nuestra reclamación!!!! quien nos devuelve nuestro dinero?? 1000€ En serio?? ESTO SE CONSIDERA UN ROBO DE VERDAD!!!!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu FairCar Iceland
Mietwagenanbieter-Ranking →Häufige Fragen zu FairCar Iceland
Ist FairCar Iceland seriös?
FairCar Iceland erreicht aktuell 2,2 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Hólmbergsbraut 1, 230 Reykjanesbaer, IS) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden FairCar Iceland?
Kundinnen und Kunden bewerten FairCar Iceland im Schnitt mit 2,2 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 24 davon stammen aus den letzten 12 Monaten.
Wo hat FairCar Iceland seinen Sitz?
FairCar Iceland hat seinen Sitz in Hólmbergsbraut 1, 230 Reykjanesbaer, IS. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu FairCar Iceland gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von FairCar Iceland beansprucht?
Nein. Das Profil von FairCar Iceland ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann FairCar Iceland hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet FairCar Iceland auf Bewertungen?
FairCar Iceland: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann FairCar Iceland negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.