Bewertung
3,2
Durchschnittlich · von 5 Sternen
Mietwagenanbieterelephantrentacar.com
Elephantrentacar Erfahrungen
3,2von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
91
7 in den letzten 12 Monaten
Mietwagenanbieter
54%
Anteil 5-Sterne-Bewertungen
Bewertungen (91)
7 in 12 MonatenIhre Stimme
Erfahrung zu Elephantrentacar schreiben
Stefania Morocutti
Verifizierte Bewertung
I am sharing my experience with Elephant car
I am sharing my experience with Zest, and specifically with Elephant Car. Upon returning the 100,000 km car I had rented in Cyprus, the staff began inspecting the vehicle inch by inch until they spotted two scratches on the underbody—each no bigger than a pinky fingernail. They decided I was responsible and that €200 would be withheld from my deposit, claiming this was the exact amount Zest would charge them. I argued on the spot, both because proving such tiny scratches were already there before my rental would have been impossible—nobody takes photos that meticulously—and, above all, because a €200 charge felt completely disproportionate. Unsurprisingly, the ordeal with Elephant Car and their far-from-polite staff ended with me being charged €200. Upon my return, I made sure to contact Zest to explain what had happened and try to get at least a fair charge corresponding to the minuscule damage I had supposedly caused. Zest handled my request and got back to me a few days later, attaching photos of the damage sent to them by Elephant Car. As if by magic, a photo of a much larger defect—located way under the underbody—appeared. I was seeing it for the very first time in that email, as it was never mentioned to me at the time of return or when the charge was issued. Obviously, when the intent to scam you is that blatant, there is nothing you can do except warn future customers.
0
Gioia
Verifizierte Bewertung
AVOID - Worst experience in Cyprus
Quite literally the rudest people I've ever dealt with. I would strongly advise avoiding this company. I fully acknowledge that we were late for the originally communicated pick-up time, and that was entirely our fault. The delay happened because we had to replace a rental car from another company after extending our stay in Cyprus. We were also working remotely that week and used our lunch break to make the exchange, which unfortunately caused us to arrive later than planned. That said, we assumed there would be a reasonable grace period, especially since we later read reviews mentioning that customers had sometimes been picked up even 45 minutes after the scheduled time. We were collected from the airport and driven to the rental office. Only after arriving there were we informed that our reservation had been cancelled because we were late. Instead, we were offered another car at €30 per day, which my boyfriend declined. What made the situation truly unacceptable was not the cancellation itself, but how we were treated afterwards. Rather than calmly explaining the situation or discussing possible alternatives, we were shouted . The manager (or the person in charge) repeatedly insisted that our flight had arrived at 10:00 a.m., even though no flight details had ever been provided because we had already been in Cyprus for a week. He simply assumed we had flown in, apparently based on my boyfriend's nationality, which was both incorrect and incredibly ignorant. He also accused us of "having coffee instead of going to the pick-up point," which was completely false and unnecessarily disrespectful. I honestly suspect they deliberately chose not to tell us at the airport that our booking had been cancelled. Had they done so, we would never have agreed to get into their shuttle. Instead, we only learned about the cancellation after being driven to their office, where it felt as though they expected us to accept the more expensive option because we had little choice. My boyfriend even asked whether it would be possible to rent a car for just one day, but the manager abruptly refused in a hostile tone and instructed another employee to drive us back to the airport. This entire situation could have been avoided if the employee who picked us up had simply informed us that the reservation had been cancelled before taking us to the office. We were paying customers and expected to be treated with basic courtesy and respect. Instead, I left feeling embarrassed, upset, and humiliated. Had the staff communicated professionally or made any genuine effort to find a solution, we might even have booked another vehicle with them. Instead, we walked away. We've rented cars from several companies in Cyprus over the years and have never experienced anything remotely like this. Even when we've occasionally been 30 minutes late elsewhere, companies have treated us respectfully and tried to accommodate us. In this case, nobody even attempted to call or contact us to ask where we were or whether we still intended to collect the vehicle. Unfortunately, our SIM cards did not allow us to call them. Finally, I also question the authenticity of their online reputation. Their Google rating is almost perfect, yet review platforms where reviews are harder to remove contain many similar complaints about poor customer service. I also posted a factual review on Google describing our experience, and it mysteriously disappeared. Based on our experience, I cannot recommend this company.
0
Yvonne Culliven
Verifizierte Bewertung
Do not use this company
Do not use this company, the booking was made through economy car rentals and sub contracted to Elephant. The car was average, the pick up at Paphos Airport was not slick with not enough room for all of our party despite booking an 8 seater car. The bigger issue is this company unlike any other car rental company I have used charge your card for the deposit instead of swiping your card and holding the funds, due to this a charge of £100 was made to my credit card for both the charge and refund- this is an outrageous practice and not made clear on the paperwork or verbally, if I had known the card would be charged I would have A. Not used them or B. Used a different card. This company do not care about their customers it is an outrageous practice and they should be ashamed of themselves- AVOID THIS COMPANY including ECONOMY CAR RENTAL who outsource to ELEPHANT hence endorsing their practices.
0
Jonathan Peter Lee
Verifizierte Bewertung
Horrendous customer service
The bulletpoints are that they don't block your credit card with the deposit, they take it. This means you are subject to interest on the amount paid and the exchange rate upon refund. This has cost me nearly £50 in total. If they blocked it, it would be £0. This company does not care at all. They hide behind their policy. I booked it through Discovery comparison site and their policy does not tally with Elephant's. The staff don't care, have no customer service capacity and would rather argue with you than empathise. Save your money and frustration and go with a company that only blocks the deposit. The woman who came to collect the car was abhorrent. She would be fired in the UK. The man who came was polite and professional. If the owner of Elephant cars is interested in being competitive as opposed to being greedy and unsympathetic to their customers, I would change your policy.
0
Caroline Wright
Verifizierte Bewertung
Avoid this company they are scammers…
Avoid this company they are scammers just came back from Cyprus we hired car from these cowboys when we returned car they said we had damaged front of car we never did we have had hire cars for 25 years when we go to Cyprus never had any problems until now . We will never use them again staff were ignorant and rude . Rip off company.we had to pay 180 euros .
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
Alternativen zu Elephantrentacar
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Ist Elephantrentacar seriös?
Elephantrentacar erreicht aktuell 3,2 von 5 Sternen aus 91 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (3 Airport road Paphos, 8507 Timi, CY) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Elephantrentacar?
Kundinnen und Kunden bewerten Elephantrentacar im Schnitt mit 3,2 von 5 Sternen („Durchschnittlich“) auf Basis von 91 Bewertungen. 7 davon stammen aus den letzten 12 Monaten.
Wo hat Elephantrentacar seinen Sitz?
Elephantrentacar hat seinen Sitz in 3 Airport road Paphos, 8507 Timi, CY. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Elephantrentacar gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Elephantrentacar beansprucht?
Nein. Das Profil von Elephantrentacar ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Elephantrentacar hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Elephantrentacar auf Bewertungen?
Elephantrentacar: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Elephantrentacar negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.