Bewertung
1,4
Schlecht · von 5 Sternen
dnata Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
66
28 in den letzten 12 Monaten
Flugsuchmaschine
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (66)
28 in 12 MonatenIhre Stimme
Erfahrung zu dnata schreiben
Zakir Lashkar
Verifizierte Bewertung
I would like to make a formal complaint…
I would like to make a formal complaint regarding the extremely rude and unprofessional behaviour of one of your staff members. The staff member spoke to us in a very disrespectful and inappropriate manner without any reason or provocation from our side. We were simply trying to get assistance, but instead of receiving proper support, we were treated very badly. I believe this kind of behaviour is unacceptable, especially from a staff member dealing with passengers and customers. We expect to be treated with respect and professionalism at all times. I kindly request you to investigate this incident and take appropriate action against the staff member involved. I would also appreciate it if you could review the CCTV footage or staff records to identify the person involved. Please take this complaint seriously and provide me with an update regarding the investigation and action taken. Thank you for your attention. His guy from Philippine and the name was Jhone /john
0
esmael mouzayek
Verifizierte Bewertung
It is not bad
It is not bad
0
Daniel Bärlocher
Verifizierte Bewertung
dnata ZRH
dnata ZRH. Sehr schlechter Kundenservice, verlorener Koffer, per Mail meldet sich einfach NIEMAND. Hotline ist nicht besetzt, habe soeben nach 60 Minuten aufgehängt, leider kann man das Unternehmen ja nicht auswählen als Passagier, aber es ist einfach unterirdisch
0
James Greig
Verifizierte Bewertung
Dnata have awful customer service
Dnata were the agent responsible for delivering my lost bag to me. Under aviation law they are responsible for getting it delivered to me. They told me that they would not deliver it, and I would have to organise my own pickup courier and they wouldn't even suggest which courier to use. Awful customer service.
0
Piete de Jong
Verifizierte Bewertung
Suitcase sent to Noosa Queenlsand instead of Melbourne
One of our suitcases was put on the flight from Santiago to Sydney instead of to Melbourne. Upon arrival in Melbourne early Monday morning, we were directed to Dnata who advised us they would deliver our suitcase to our address in Melbourne within 24-48 hours and they gave us a case report stating they would contact us daily until our suitcase was returned. Come Wednesday we had not heard from them, so I contacted the call centre. Half the time the call centre (based abroad) was too busy to accept calls and a message advises to send an email. I sent 2 email on different occassions and I never heard back from them. Got through to Dnata on Wednesday afternoon and they incorrectly said the suitcase was in Melbourne. Then the same afternoon, I got a call from Acacia Shipping & Logistics and they advised me that our suitcase was in Noosa Queensland 2000km away. The delivery man was kind enough to even send photos, so I could positively identify the suitcase. He returned the suitcase to Dnata at Brisbane airport. Only on Friday the suitcase was "rushed" to Melbourne on a Qantas flight. I called Dnata again Friday afternoon and Saturday and asked where our suitcase was located. On both occasions they could not confirm its location and only stated they are coordinating with the Melbourne office. So finally, on Sunday I went back to Melbourne Airport and spoke to Dnata. The staff their were very helpful, but initially could not determine if the suitcase had been sent to Melbourne or was still in Brisbane. The staff member them took me to the Qantas luggage desk 20m away and they also could not confirm in their system the whereabouts of our suitcase, but decided to do a physical check in the luggage room. Sure enough the suitcase was there and had been there for 2 days. Dnata had not inquired with Qantas about the suitcase and Qantas had not informed Dnata of its arrival. Their offices are only 20m from each other, but they don't communicate with each other. Overall, Dnata was quite incompetent and I should not have to be forced to go back to the airport to retrieve our suitcase!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu dnata
Flugsuchmaschine-Ranking →Häufige Fragen zu dnata
Ist dnata seriös?
dnata erreicht aktuell 1,4 von 5 Sternen aus 66 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden dnata?
Kundinnen und Kunden bewerten dnata im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 66 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu dnata gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von dnata beansprucht?
Nein. Das Profil von dnata ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann dnata hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet dnata auf Bewertungen?
dnata: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann dnata negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.