Bewertung
2,5
Durchschnittlich · von 5 Sternen
Reiseanbieterdiscovercracow.com
Discover Cracow Erfahrungen
2,5von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
100
20 in den letzten 12 Monaten
Reiseanbieter
32%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
20 in 12 MonatenIhre Stimme
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Joanne Charlton
Verifizierte Bewertung
Dreadful
Dreadful. Tour of schindlers factory was delayed 18/8 by almost 2 hours and the guide rushed through everything. Barely any time at all to read anything before he rushed us on to the next part all because he had another tour booked. Almost feel like we need to go round again to fully appreciate the factory. Absolutely dreadful
0
Walkingtonc
Verifizierte Bewertung
Wish I had seen their review rating…
Wish I had seen their review rating before I booked with them. Was supposed to go to Schindler factory tomorrow but received a cancellation email today. Tried to get tickets direct but all sold out. Really annoying considering I booked with them on the 9th June. It is not something I will get to see now.
0
Consumer
Verifizierte Bewertung
I am writing to express my deep Dear Sir or Madam, I am writing to express my deep disappointment.
I am writing to express my deep disappointment regarding my visit to the Schindler Museum in Krakow, which I booked through your platform. My partner and I booked a French-language guided tour scheduled for 1:20 p.m. We paid €75 after specifically selecting the option “French guided tour of the Schindler Museum.” Although it was difficult to find a parking space, we still arrived exactly at 1:20 p.m., the scheduled starting time. Upon arriving at the museum, I immediately started looking for the French-speaking guide and group. Unfortunately, I could not find any French-speaking group, which naturally led me to believe that I was in the wrong place. I therefore approached the member of staff who was scanning tickets at the museum entrance. I showed her my GetYourGuide voucher, but she explained that it was not the museum entrance ticket; it was only proof that I had booked and paid through your partner. Since I did not know where to collect the actual entrance tickets, I looked around and asked several people for assistance. I eventually learned that the guide was responsible for distributing the entrance tickets to the participants. However, because I was looking for a French-speaking guide who apparently was not there, I never found the guide. At 1:24 p.m., just four minutes after the scheduled start of the tour, I called Discover Krakow to explain the situation. During this call, I was informed that the guide had the entrance tickets. A few minutes later, I finally realized that the English-speaking group that had just entered the museum was actually the group I was supposed to join. Unfortunately, because I had not received my entrance ticket from the guide, I was unable to enter the museum and catch up with the group. I explained the entire situation to the Discover Krakow customer service representative. I was simply told that I could not join another tour later that day or on another date, and that I would have to contact GetYourGuide instead. No practical solution was offered. I was extremely disappointed to have paid €75 for a tour that I was ultimately unable to take under the conditions I had booked. For nearly an hour, I repeatedly tried to contact both GetYourGuide and Discover Krakow. I also explained my situation to the museum staff. Eventually, the guide came to hand over the entrance tickets, but only after the staff member at the entrance had to seek approval from her manager. Initially, the guide had refused to give me the tickets so that I could at least visit the museum on my own. I would like to highlight the following points: * I specifically booked a French-language tour, yet I never found a French-speaking guide. It appears that the tour was actually conducted in English, without any clear communication beforehand. * The communication with Discover Krakow’s customer service was extremely disappointing. The representative showed no willingness to help or to find an alternative solution. * Even though I arrived on time, I received no assistance. When I called at 1:24 p.m., I was simply told that the guide did not have a phone, that the tour had already started, and that nothing could be done. * I even asked if the entrance tickets could be sent to me by email so that I could at least visit the museum independently. This request was refused. I was told that I would have to purchase new entrance tickets at the museum, meaning that the total cost of my visit would have increased to nearly €100, which I consider completely unacceptable. This experience significantly spoiled our visit to Krakow. I am deeply disappointed by the lack of organization, the poor communication, and the complete absence of a reasonable solution, despite the fact that I arrived on time. Unfortunately, based on this experience, I would not feel comfortable recommending your services to other travelers. I sincerely hope that you will carefully consider my complaint and that you will offer an appropriate resolution or compensation for this very disappointing experience. I look forward to your response. Yours faithfully,
0
Sigrid
Verifizierte Bewertung
DO NOT BOOK ANYTHING WITH DISCOVER…
DO NOT BOOK ANYTHING WITH DISCOVER CRACOW! Booked entrance tickets for Schindlers Factory. Without a tour. Would receive digitaal tickets day before. Did not happen. The evening before they said the time to enter the factor was changed from 11.40 to 16.40. Why? We just booked entrance tickets. They refused to send the tickets. Sent 2 whats app messages for explanation and refund. No response. Sent 2 emails. No response. Unbelievable hoe this company treats their customers.
0
Esha
Verifizierte Bewertung
Confirmed Booking Cancelled Less Than 24 Hours Before Departure
Our experience with Royal Cracow was extremely disappointing. My husband and I travelled internationally to Krakow, with visiting Auschwitz-Birkenau being the primary purpose of our trip. We booked a confirmed guided tour with Royal Cracow through GetYourGuide because it included transport and gave us confidence that everything was arranged. Less than 24 hours before departure, our confirmed booking was cancelled, leaving us with no realistic opportunity to book an alternative as all other tours and official tickets had sold out. The cancellation was initially attributed to a “political event”. However, after several weeks of follow-up, we were told the real reason was that Royal Cracow had been unable to secure the required entry tickets due to changes in the Auschwitz-Birkenau Museum’s ticketing system. This raises a serious concern. If the required tickets had not been secured, why was the tour still being advertised and sold as available? Had we known this, we would have booked directly through the Museum while tickets were still available. Instead, we relied on a confirmed booking and missed the main purpose of our trip. While the provider apologised for the inconvenience, an apology does not make up for losing a once-in-a-lifetime experience that we had travelled internationally for. I hope Royal Cracow reviews its booking and inventory management processes so that future customers are not left in the same position. Confirmed bookings should give customers confidence, not uncertainty.
0
Die Akte
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Ist Discover Cracow seriös?
Discover Cracow erreicht aktuell 2,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Stefana Rogozińskiego 6, biuro Regus, 31-559 Kraków, PL) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Discover Cracow?
Kundinnen und Kunden bewerten Discover Cracow im Schnitt mit 2,5 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 20 davon stammen aus den letzten 12 Monaten.
Wo hat Discover Cracow seinen Sitz?
Discover Cracow hat seinen Sitz in Stefana Rogozińskiego 6, biuro Regus, 31-559 Kraków, PL. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Discover Cracow gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Discover Cracow beansprucht?
Nein. Das Profil von Discover Cracow ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Discover Cracow hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Discover Cracow auf Bewertungen?
Discover Cracow lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Discover Cracow negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.