Bewertung
1,6
Mangelhaft · von 5 Sternen
Carmotion Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
86
38 in den letzten 12 Monaten
Mietwagenanbieter
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (86)
38 in 12 MonatenIhre Stimme
Erfahrung zu Carmotion schreiben
Mw. O. Van Iersel
Verifizierte Bewertung
We had stressful experience
We had stressful experience. First time that we hear about cleaning policy and it was clear that they will misuse it. So we took pictures of the half dirty car on receiving it, videorecorded them admitting it, and let them adjust contract that the car was half clean. Despite that at return they wanted to charge 36 euro fine. Outside the car was washed and more clean than received. But here is their trick: they remove the carpet at the floor of a passenger seat which makes it not possible to undust it and they use precisely this spot to mark the car as "not clean". The employee from Tunisia is decent but others were not. Better not to rent if you dont want stress.
0
cliente
Verifizierte Bewertung
esercenti inaffidabili e delinquenti
esercenti inaffidabili e delinquenti, hanno richiesto il pagamento del lavaggio macchina, mai accaduto da quando viaggio e noleggio le macchine in più sul sito di noleggio offrono un'assicurazione che poi in sede disconoscono e costringo ad effettuare altra assicurazione con prezzi da usurai, infine se non assicuri anche con loro la macchina alla consegna trovano il graffietto sul bordo della coppa della ruota che mai nessuno avrebbe verificato prima di prendere la macchina e ti fanno pagare le quattro coppe con una spesa allucinante €150,00 e a loro dire ci è andata bene. Infine ciliegina sulla torta ti addebitano 30€ sulla carta di credito a distanza di due mesi per svolgimento pratica ..non si sa quale...DELINQUENTI!!!!
0
Suzanne
Verifizierte Bewertung
Very stressful and unpleasant
A very stressful and unpleasant experience. Avoid! As others have said, they lure you in with cheap prices then try to intimidate you into spending hundreds more on insurance, We ended up hiring a car from Car Motion after another hire car company left us without the car we had already paid full price for. They were much cheaper than other companies when it came to hiring last minute. Despite knowing that we had already potentially lost the £400 we'd paid for the first car, the man who served us was so determined to make us pay hundreds more for insurance we didn't need (because we have an annual excess policy) that he openly told us they are the kind of company that will make you pay a lot for even the tiniest scratch, then when we said we would clean the car ourselves rather than pay them to do it, he said that if they found so much as a tiny insect on the car they would fine us 30 euros. He also only took photos of the whole car, which didn't show the damage it already had, and wouldn't give us a sheet of paper with the damage marked on it. Instead they sent an email which didn't seem to have all the damage marked, and even when I sent my own photos to head office explaining my fears that they would charge us for damage already there, they refused to add it. As it turned out, the guy who checked the car back in was much nicer, and even though he said there was a mark on the bumper which hadn't been there before, he didn't charge us anything for it. I really would advise against using this company though.
0
Phoebe Overton
Verifizierte Bewertung
Horrendous
Horrendous. Horrendous. Horrendous. Avoid being lured in by cheap rates and initially ‘friendly staff’. Unfortunately, it all quickly turns the minute you return your car. We had driven from the airport shuttle to the villa and back again - barely used it. We even had the car professionally cleaned. However, they still tried to get £600 from us for a ‘scratch’. Absolutely exploiting tourists and terrible terrible rude and aggressive customer service. Despite the car returning in an even better state than when we first arrived to pick up the hire car, the company are clearly desperate for cash. They don’t use money to amend any damage as our car was given to us littered with scratches and scrapes and paintwork issues. They are just hoarding tourist’s money. Avoid at all costs …
0
Carmelo Lorenzano
Verifizierte Bewertung
1 STAR — READ THIS BEFORE RENTING FROM CARMOTION…
I want to document exactly what happened to me because I now see numerous other customers reporting remarkably similar concerns. I rented a Fiat Panda from CarMotion Palermo. When I returned the vehicle, the employee initially inspected the car normally and found no obvious damage. She then went underneath the front bumper and identified a small mark on the underside of the bumper. I was subsequently charged €331.30: • €250 alleged bumper damage • €42.70 administration • €2 virtual stamp duty • €36.60 cleaning I immediately disputed the claim. The cleaning charge was particularly absurd because I had cleaned the vehicle myself. After I challenged it, CarMotion eventually WITHDREW the €36.60 cleaning charge. But they continued pursuing €294.70 for the alleged bumper damage. Here is the issue that CarMotion has never satisfactorily answered: They have photographs showing the mark AFTER I returned the vehicle. They do NOT have a contemporaneous check-out photograph showing that this precise area was undamaged BEFORE I took the vehicle. The alleged mark is underneath the front bumper - a hidden/low area that I would never reasonably have thought to inspect at collection. I photographed the car before using it, but I certainly did not crawl underneath looking for tiny imperfections. Nevertheless, I provided my best photograph. When enlarged, it appears to show the same mark already present. CarMotion dismissed it as inconclusive, while simultaneously refusing to provide the corresponding check-out evidence from their side. The correspondence was handled by Giovanni Termini who handed me the car initially. I repeatedly asked him to address this specific evidential gap. Instead, CarMotion maintained that I should somehow prove that the damage was pre-existing. Eventually they processed €294.70 on my Mastercard despite the claim being formally disputed. I initiated a dispute with my bank and contacted consumer organisations regarding the matter. What makes this particularly concerning is that my experience does not appear unique. Current public reviews contain multiple complaints concerning alleged damage, cleaning charges, additional fees and disputes over inspection procedures. currently shows an extremely poor rating, with approximately 80% of reviews being 1-star. I am not claiming that every negative review proves wrongdoing. I am saying that, after experiencing this myself, the recurring pattern is extremely concerning. My advice is simple: if you nevertheless decide to rent from CarMotion, photograph and video absolutely EVERYTHING at collection, every panel, wheel, bumper, trim piece and the underside of the vehicle. Personally, after this experience, I would never rent from CarMotion again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Carmotion
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Ist Carmotion seriös?
Carmotion erreicht aktuell 1,6 von 5 Sternen aus 86 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Via Francesco Crispi 250, 90133 Palermo, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Carmotion?
Kundinnen und Kunden bewerten Carmotion im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 86 Bewertungen. 38 davon stammen aus den letzten 12 Monaten.
Wo hat Carmotion seinen Sitz?
Carmotion hat seinen Sitz in Via Francesco Crispi 250, 90133 Palermo, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Carmotion gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Carmotion beansprucht?
Nein. Das Profil von Carmotion ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Carmotion hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Carmotion auf Bewertungen?
Carmotion: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Carmotion negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.