Bewertung
1,6
Mangelhaft · von 5 Sternen
Mietwagenanbietercalauto.co.il
CalAuto Group Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
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Anteil 5-Sterne-Bewertungen
Bewertungen (21)
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Erfahrung zu CalAuto Group schreiben
Alexander Yablonskiy
Verifizierte Bewertung
Didn't deliver the car and stole the prepaid deposit
Awful service - rude approach and total neglect of clients' needs. They didn't deliver the car and stole my deposit. Never, NEVER book with Cal. Disgusting and pitiful experience in Israel (Ben Gurion airport station).
0
Frank Kief
Verifizierte Bewertung
Abzocke
5 Monate nach der Buchung werden plötzlich und ohne Ankündigung Beträge von der Kreditkarte abgebucht. Keinerlei Reaktion auf Kontaktversuche. Mein Tipp: Finger weg!
0
Erez Naim
Verifizierte Bewertung
Just don't...
This car rental company is disgusting and disrespectful. The dollar you're saving by choosing them will cost you big time! These are many examples for the poor Cal Auto experience we had and here are some highlights: 1. Even though I booked the car in advance (airport pickup), my whole family (5 of us) had to wait on airport benches next to their desk for 2.5 hours (after flying from Australia for 25 hours) with 10 other families. When you ask when the car will be ready, it's always "10 more minutes"... No one tells you the truth and the manager is hiding in his office behind... 2. On our second day, our car had mechanical issues (brakes felt funny). I called their customer service and they asked me to drive and service it in their main mechanic station in Hulon. Yes, they asked me to spent half a day of my vacation to service their car and couldn't understand why it's a problem. eventually, they towed it but I spent way too much time coordinating it all, swap cars (and kids car seats) and arguing that I'm not going to swap cars again after my car is serviced (they threatened me that I will need to pay almost double the original cost because I got an upgraded car). 3. The people in the help desk are rude, useless and has no customer service culture. Be smart, don't choose Cal Auto for your Israel trip!
0
Aaron
Verifizierte Bewertung
Do not go near
Do not go near, do not be tempted by the “low” prices, just stay away. This bunch are incompetent to say the least. After using the same rental company in Israel for many years and being tired of their mediocre service, we decided to try Cal Auto. We will not repeat that mistake again. 1. We reserved a medium car at a price of 465.66 USD and that was confirmed in the reservation confirmation. When arrived to collect the car we were told that we are going to receive a bigger car (nice isn’t it?). But they also charged us an extra 30.00 USD. No other rental company behaves like that. Totally unacceptable 2. When we collected the keys, I asked whether I could pay in local currency upon returning the car. The answer was yes, and that the conversion rate will be the official Bank of Israel rate. However, when we returned the car, we were told that the conversion rate will be the “higher rate for cheques and transfers”. It should be noted that while there is only one official Bank of Israel rate, each bank in Israel has its own rate for cheques and transfers, or in other words Cal Auto can pick and choose whichever rate they like. Of course, we paid in USD. 3. When we reserved the car, we were told to go straight to the car park opposite terminal 3 to collect the keys. However, when we arrived, we were told to go back to the terminal building to the Cal Auto counter. The excuse “Those in Tel-Aviv (i.e. those who took the reservation) do not know how the Air Port branch operates, you should have called us directly”. Really? 4. We reported over the weekend that one of the number plates light is not working. I was told by the adviser that they are actually a “third party”, that they can’t help with such problems, and that I should call Cal Auto directly on a weekday. So we did, and we were told that the problem will be fixed within three hours. After 3.5 hours when I haven’t heard anything, I called the call centre again and the excuse this time “The call was taken by a new adviser and he sent the call to the wrong place”. 5. On 7 Jan 2020 I sent a letter of complaint detailing the above, so far, as per 12 Feb, they have not bother to reply. Not that I expected any A really nice rental company, isn’t it?
0
Nitzan
Verifizierte Bewertung
A Horrible Experience
This is my FB Post from May 2019: After seeing all the posts about the way you treat your cars and your customers, I feel grateful that I was able to get off lightly. I collected my car from the airport on the 14/5. I got a Nissan Micra which was old and full of scratches and dents. It wasn't very clean either. It was about 9pm when I collected the car, after a long day. The collection desk is not where the car is, so the clerk got me to sign all the paperwork without me seeing the car. He didn't volunteer any information about the condition of the car and I had to insist that he would give me the current report (both printed and emailed). When I got to the car, there were so many dents and scratches that even if I took photos of all of them, it would have been impossible to document everything. Add to that the poor lighting at the parking area and you can see how I was set up for a failure. When I returned the car, the person at the return point went through the car with a fine tooth comb (a total opposite to the pick up process) and found a 'new' dent at the bottom of the car. Next started a 40 minute saga where I was insisting that I didn't cause the damage and people at the returns point trying to pin the damage on me, claiming that they have no record of it. It took 40 minutes of conversation and repeated checks through previous records for them to finally agree that I didn't cause the damage and let me go. And I had a flight to catch. Calauto - when you give a client an old, beat up car, don't try to pin past damage on the the client. You are very relaxed about it at the pick up point and then you try to nail your customers upon return. Spending 40 minutes at the returns office, I was able to hear internal conversations where your team members complained to each other about poor paperwork, drivers walking around with nothing to do and general consensus that the office and the processes are a mess. I even overheard one of your team members tell another that one of your corporate clients refused to carry on with the car you gave her and demanded a different car. This is despicable practice. As many of your other customers said, I doubt that I'll be using you again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu CalAuto Group
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Ist CalAuto Group seriös?
Für CalAuto Group liegen bisher 21 öffentliche Bewertungen vor (1,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (HaTsfira Street 18, Tel Aviv-Yafo, IL) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat CalAuto Group seinen Sitz?
CalAuto Group hat seinen Sitz in HaTsfira Street 18, Tel Aviv-Yafo, IL. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu CalAuto Group gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von CalAuto Group beansprucht?
Nein. Das Profil von CalAuto Group ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann CalAuto Group hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet CalAuto Group auf Bewertungen?
CalAuto Group: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann CalAuto Group negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.