Bewertung
1,7
Mangelhaft · von 5 Sternen
Bowers & Wilkins Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
49
13 in den letzten 12 Monaten
Hi-Fi-Shop
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (49)
13 in 12 MonatenIhre Stimme
Erfahrung zu Bowers & Wilkins schreiben
Justin
Verifizierte Bewertung
Package not received, customer service not helpful.
They say that they delivered our headphones to the address listed, and they opened a case with FedEx, but they told us there is nothing they can do. The tracking showed a different person with a similar name signing off on it. Their initial reply was very cookie cutter looking like an AI could write it. We still do not have what we paid for. I would not recommend just based on the flexibility and lack of empathy from their customer service, who sounded like a stoic robot that would not do anything to meet us halfway or attempt to resolve this issue beyond their prompt.
0
David Holubec
Verifizierte Bewertung
Bower and wilkins pi8
I would like to write a review for bower and wilkins pi8 and especially how they work. However after owning them over a year i did not have very much chance to listen the music with them. Today i spent 3 hours trying to pair them with new iphone. I went over 4 times through the pairing and update new software which always failed. Hard reset did not help. Always i take them with me is the same situation. I fail to pair and update or connect. This is the worst investment ever and bower and wilkins should pay the users trying to use their equipment. What a shame.
0
Pablo
Verifizierte Bewertung
Untrustworthy brand
Untrustworthy brand, after a new android version the app doesn't work and I can't use the functions I've always been using like letting sound pass thru the ear pieces. My first experience with this brand was good untill this happened, never buying these expensive products from them ever again. How to lose a customer 101.
0
David Roberts
Verifizierte Bewertung
Thought I was buying quality when I bought the Pi7 S2
Having researched suitable ear buds to be used both for phone use and for calls during working time (Teams call etc on the PC) then I have to say I have failed badly with my research. Thought I was buying quality when I bought the Pi7 S2, around 18 months ago. Quite frankly they are rubbish. It's become a bit of a joke with my customers when jumping onto Teams calls as they take an absolute age before they kick in to life. This is if they work at all. I'm frequently having to reset them in order to get them to connect. Quite frankly, I won't touch B&W with a barge pole ever again.
0
Melo
Verifizierte Bewertung
BUYER BEWARE! READ BEFORE PURCHASING PX7 S3 HEADPHONES
BUYER BEWARE! READ BEFORE PURCHASING! The B&W PX7 S3's have been on the market for a year. These headphones have been a nuisance and huge inconvenience to me and many other buyers. When you're listening to music, the audio will randomly cut off in the middle of a song. It will keep playing in whatever music app you're using, you just won't hear anything coming from the headphones forcing you to turn them off and then turning them back on to reconnect which becomes an inconvenience. It doesn't matter what music app you use as I've used Spotify, Apple, Deezer and the B&W app with Deezer connected to it and still the same issues. This has nothing to do with the sensor that pauses your music when you take off your headphones as mine is off (this is what customer service will tell you it is which is a lie). Customer service whether you email, call or chat are all programmed robots to try and troubleshoot when they clearly know this has been an ongoing issue with these headphones and refuse to tell senior management so they can tell the six figure earners in the UK to give us customers who spent $500 dollars an app and headphone update. The irony of all of this is, I have had the Soundcore Q30, Soundcore Q45, Bose QC 35 II, Bose QC Ultra Gen 2, Sony XM4, Sony XM5, and many other headphones and they have NEVER, I repeat NEVER, had an audio issue where the music cuts off in the headphones in all the years I've owned Apple products so that should tell you something. I've also contacted Apple and they told me it's not on their end so that eliminates that problem. I've emailed and contacted B&W customer service numerous times and have factory reset my headphones, sent them back and gotten a new pair and guess what? The same problem persists which can only mean one thing. There needs to be a firmware update. It's bad enough B&W hasn't given their customers the spatial audio but at this point just do an app and firmware update. In the year I've had these headphones, there has been no update to the app at all but somehow other headphone apps I have, they've done updates. To further prove this, go to Reddit you can read all of the complaints regarding these headphones. Or just put in a search engine Reddit B&W PX7 S3 complaints and you'll get a direct place to go read them. I've submitted a request to customer service for a full refund on these headphones because at this point, I have no use for these anymore. While these headphones sound great and are comfortable, they have become useless when you have to wonder if and when your audio will cutoff randomly in the middle of listening to music, a podcast or watching a video. B&W do yourself a favor and please don't comment below with your "sorry about your experience" to save grace. Utilize your time and go on the links on Reddit that I've provided and read the issues and then tell your tech guys who make the money to fix the issue. I've been in customer service for over 15 years, I don't want to hear your jargon. If people are spending their hard earned money, y'all should be providing better customer service and you should be constantly looking to make improvements to your products.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
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Ist Bowers & Wilkins seriös?
Bowers & Wilkins erreicht aktuell 1,7 von 5 Sternen aus 49 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
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Kundinnen und Kunden bewerten Bowers & Wilkins im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 49 Bewertungen. 13 davon stammen aus den letzten 12 Monaten.
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.