Bewertung
2,2
Mangelhaft · von 5 Sternen
Kreuzfahrtgesellschaftazamara.com
Azamara Cruises Erfahrungen
2,2von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
68
11 in den letzten 12 Monaten
Kreuzfahrtgesellschaft
19%
Anteil 5-Sterne-Bewertungen
Bewertungen (68)
11 in 12 MonatenIhre Stimme
Erfahrung zu Azamara Cruises schreiben
Christopher
Verifizierte Bewertung
Be careful when booking with this cruiseline
Went on a Azamara cruise and while on cruise booked another with the cruise line. Later contacted by Iglu who said the cruise had been booked through them which was untrue. Unfortunately due to family needs we had to cancel or move cruise. Azamara no help what so ever. No offers of moving cruise or refund offered by either company. The cruise was nearly two years away and large deposit lost, Using another cruise line now with lots of help and great communications.
0
John Russell
Verifizierte Bewertung
Initially was interested in a European…
Initially was interested in a European cruise. I asked for an online quote. Within a couple of minutes, I received a phone call. I now think this was a sign of either a desperate agent or company. Nonetheless, I asked for a quotation for 2 sailing possibilities. Received one quote and not another. Then started to receive invoices looking for payment. I emailed the agent and said I didn't order anything. He said he would look into it. But both my wife and I continued to receive invoices for payment. My sense is that their strategy is to scatter- blast prospective sailors and hope they can corral a few into paying for cruises that were never ordered. This practice is sleazy and underhanded. I will never do business with a firm that operates this way.
0
Roger Green
Verifizierte Bewertung
Where do I begin, to tell the story ……..
I have refrained from mentioning every incident / service that niggled me and attempted to give constructive feedback, without the help of AI! Sold by Six Star Cruises as a 4/5 star cruising experience - hard to rate it 2 star. WILL NOT USE agent or Cruise Line again. Costing circa £250 per day ( normally limit my total to £150 per day ) for 18 days holiday ( included 1 day in Cape Town and 2 days in Gran Canary for personal reasons ). My last cruise worked out at only £90 per day. The figures quoted are based on my normal routine of limited drinking, one or two excursions, including the flights and any additional expenses e.g. visas, transfers, hotel stays, gratuities, specialist dining, etc. ie the total cost for the holiday period/days away. I could not fathom what I was paying extra for!! Product Summary - small ship ( not unique ), basically offering an all inclusive alcohol, soft and coffee drinks package, but the package has provision ( this is versus buying packages to suit your wants ), many stop overs with night in Port ( I except I knew the limited stops for this cruise ), with the size of ships and staff numbers gives a more personal experience, FOC laundry self service and room service. Understand from others that Azamara use a possibly unique points system that benefits you on future cruises!! Apologies if I have missed anything. Jackanory - boarding and demarcation were very time consuming; daily events literature was adequate; entertainment was in part OK ( some guest ‘ Stars ‘ were a little rough going ), credit to the ship’s entertainment personnel for their hard work; specialist talks I attended were good if limiting; other types of activities were on par with other Cruise Lines; food was adequate with themed nights but not exceptional, especially the afternoon tea selection; service by the restaurant crew was good, bar staff intermittent, reception OK; the pool side BBQ and White night would have been better if done whilst docked ( wind effected both nights ); late night events I was told were OK ( I only did 3 from memory ); my cabin steward was good, especially on the rough start of the voyage when I was horizontal, he checked on me several times, big THANKS to him; most of the ‘crew’ were polite and willing to chat, I especially liked the Captain humour; laundry room was hot and always busy; the places visited were OK, St Helena being quite unique, having to use the tender ( life boat ) to go ashore; due to weather conditions our 1st Port of Call was cancelled for which we appeared to be given a credit of $1.69 but no explanation given!?; excursion were very expensive ( I organised my own ); there was all the normal facilities aboard such as photo gallery, shop, future cruises, etc. but the push was very sedate. Ship - small but very tired; room size OK for solo cruiser ( me ); I knew about the shower curtain, that was not a problem, the size of the shower area was; room fit and furniture sad; other area’s furnishings just adequate ( I could seldom find a comfortable seat ); walking track and gym were available with a steam room in the gym ( I used this ); 2 hot tubs were adequate when available and working properly and one pool surrounded by sun loungers but one corner was for smokers ( in my case to be avoided at all cost ) whilst the other corner was the outside salad and burger cafe which I used many times as that’s where the ice cream ( Mr Whippy ) machine was. Again apologies if I have missed anything. Pros - Expo exhibition of the different departments of the ship with their staffs to answer any questions; the Namibia entertainment that came aboard ( not a unique I have had this on other cruises I’ve been, but full of enthusiasm and very, very entertaining ); the specialist presentation I attended; the service crew; the port of St Helena. Cons - in large part the cost, ship’s general condition, on this particular cruise the limit stops; the boarding and demarcation, missed port credit and the ‘product’ did not live up to my expectation. Please note my rating is for the Cruise, facilities and my particular disappointment, not the crew. 5 stars go to the majority of them. Thank you. Hopefully this is useful to others and Azamara.
0
Jane Alford
Verifizierte Bewertung
AZAMARA QUEST SUSPECTED HANTAVIRUS CASE
AZAMARA QUEST - SUSPECTED HANTAVIRUS VIRUS CASE A very healthy lady was taken off ship with no previous medical history or issues after suffering with a headache and then sickness, she attended the medical suite approx 10:45, on the 8th May, she was then taken off the ship at Crotone at approximately 2pm and taken by ambulance to the local hospital. She was diagnosed with a high temperature, her white blood cells were down and a liver and kidney infection, she was catheterised and a battery of tests and drips, the following day they advised my partner that she had pneumonia, then maybe sepsis, she had further scans, they told my partner that she had suspected hantavirus after showing all the symptoms she was emergency airlifted to another hospital and suffered a cardiac arrest in the helicopter to Germaneto hospital a much larger hospital in Catanzaro Italy. Her condition has further deteriorated. She has since been put into an induced coma, her heart is at 25% capacity and her organs are failing. On coming back onto the ship, on the 9th May, I met with the captain and one of the crew-members who confirmed there are no viruses on the ship, when I expressed my concerns and told them what the hospital had told us, and asked what the policies are, I was told that are none because hantavirus is a new disease. It was also disclosed in this meeting the name of the passenger the condition of the passenger and the treatment of the passenger who had been medically evacuated the previous night on a diversion to Italy, without them realising this was NOT my sister-in-law, totally breaching data protection. I had another meeting with them approximately two hours later as I was chasing for an update, to be told that they’ve had an email from the hospital and there was no hantavirus. I asked to see the copy of an email but I was told I couldn’t, It was then confirmed that they had emailed the second hospital and not the first. The email that they read out was not clear, I asked them to respond to the first hospital and ask clear questions. I requested a copy of the email, after chasing this on the 10th May, I was told that I couldn’t have it as I wasn’t next of kin. I asked what procedures they had put in place for a ‘suspected’ hantavirus case I was told none I asked why they had increased hand sanitising in the restaurant on the 10th May to be told they’re having a sanitising inspection in some of the ports coming up. I asked which port, once again I was told I couldn’t have this information. The second hospital are battling to save her life and Azamara claim they have asked them for a hantavirus test sometime after 7pm on the 9th May. I have requested health checks for myself and 2 remaining guests, which have taken place, on the second visit a whole load of medical questions were asked and travel history for the last 8 weeks, yet they claim that is no suspected case on board
0
C C D Brewer
Verifizierte Bewertung
Old dated ship small cabins and balconies ridiculously small bathrooms
Old dated ship just finished 18 night West africa cruise from Cape town to Gran Canaria We had upgraded to a P2 balcony cabin on deck 8 but it was small and the balcony the bathrooms ridiculously small difficult to sit on toilet and shower which had curtain was ridiculously small and as a normally built person very difficult to use Staff were excellent shows poor and singers not good This was our first and last cruise on Azamara Due to size of cabin and layout I fell onto balcony resulting in 8 stitches in my right arm for which I intend to claim
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 5 % der negativen Bewertungen.
Alternativen zu Azamara Cruises
Kreuzfahrtgesellschaft-Ranking →Häufige Fragen zu Azamara Cruises
Ist Azamara Cruises seriös?
Azamara Cruises erreicht aktuell 2,2 von 5 Sternen aus 68 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (3059 Grand Ave, Suite 205, 33133 Miami, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Azamara Cruises?
Kundinnen und Kunden bewerten Azamara Cruises im Schnitt mit 2,2 von 5 Sternen („Mangelhaft“) auf Basis von 68 Bewertungen. 11 davon stammen aus den letzten 12 Monaten.
Wo hat Azamara Cruises seinen Sitz?
Azamara Cruises hat seinen Sitz in 3059 Grand Ave, Suite 205, 33133 Miami, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Azamara Cruises gibt es?
Die bestbewerteten Anbieter in der Branche Kreuzfahrtgesellschaft sind Hays Travel (4,6 von 5), Brittany Ferries (4,0 von 5), Azamara Club Cruises (3,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Azamara Cruises beansprucht?
Nein. Das Profil von Azamara Cruises ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Azamara Cruises hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Azamara Cruises auf Bewertungen?
Azamara Cruises: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Azamara Cruises negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.