Bewertung
1,9
Mangelhaft · von 5 Sternen
Haus & Gartenanovaculinary.com
Anovaculinary Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
132
21 in den letzten 12 Monaten
Haus & Garten
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (132)
21 in 12 MonatenIhre Stimme
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Martin
Verifizierte Bewertung
Poor Customer Support
Unit works great, nothing to say about that BUT... The Clip that holds the sous-vide in place broke. Called to see if I could get a replacement and they said yes. Now, it's been more than 3 months, and they still say that the part is on back order. Really, please stop it with the BS, I don't mind paying for the part, just sell it to me. I can't use the unit until I have the part, open a box and send it to me already.
0
Jeff
Verifizierte Bewertung
Do not buy unless you like poor customer service!
I purchased a Precision Cooker Pro back in March of this year. It was the second machine I have owned. The first lasted me several years and I was very happy with it. I was happy with this one as well up until about 2 weeks ago when it broke on me. The head separated from the body. There appears to be little tabs on the plastic body which hold screws. These screws appear to connect the two halves together. While untwisting the stainless element cover from the bottom, the two pieces (top and bottom halves) twisted apart and separated. In my hand came a couple little plastic parts and a screw. I was able to tip the unit and dump out the other plastic pieces and the screws. The plastic from these tabs is so brittle that I can take a small piece of it and easily crumble it in my fingers! My old unit never had this issue and I had taken it apart numerous times throughout the years for cleaning. It appears that maybe there is a bad production run and the plastic was manufactured too brittle. Either way, I reached out to customer service (support..anovaculinary.com) with an explanation and pictures. In less than 12 hours, Carlo from customer support responded and stated that he would review and "take it from there". That was August 5th and I have heard nothing since. Finally, I went through the Anova website to make a claim. They responded August 10th and stated "Your claim has been denied, according to the store's policies". What does this mean? I have since sent the warranty claim email along with numerous responses back to support..anovaculinary.com and have received no response. They will not respond to the original email chain where they said they would "take it from there" and get back to me nor any emails about the warranty claim email and what "store policy" does not allow the warranty to take effect. I purchased the Asurion extended warranty through their website but that does not kick in until AFTER the factory warranty expires. I paid over $500 for a machine that lasted only a few months. As many others have stated on this website and on Google, this company gets terrible reviews for their customer service. In the last email I sent to customer service, I stated to them to please respond to the previous emails and either cover my product under warranty or provide explanation as to why not. If they failed to respond, I was going to leave a poor review for their company on every platform available. Well here we are! BUYER BEWARE! Use this product at your own risk. Their warranty means nothing!
0
Dan Graffenius
Verifizierte Bewertung
If they’d let me mark it as a zero star…
If they’d let me mark it as a zero star I would. Ordered the vacuum sealer product they offer. I thought I was purchasing a higher end product as I found several less expensive options on other sites. The vacuum sealer didn’t work correctly right out of the box. Over the last two months, customer service and I have now gone back and forth thru 26 emails, each and every time I fulfill their “proof” request there is another, never before mentioned, proving item I need to complete. After one email where I have to shoot a video, I have to physically prove that I’m using Anova manufactured bags only. In order to replace (not refund, replace) my non working product I have to purchase another product from them. It all feels like a scam of endless proving cycles with the ultimate goal of making it so difficult and frustrating that the buyer eventually, just gives up and keeps the product, I know that’s where I’m at currently. Will never purchase a product from them ever again!!
0
LAI
Verifizierte Bewertung
Ordered Me to Scrap My Oven, Broke August Promise, Forcing Unwanted Refund! Anova Culinary has trapped and…
Anova Culinary has trapped and mistreated me as a UK customer for 9 weeks. My oven broke on May 12, 2026. Anova support explicitly instructed me to take it to an e-waste recycling center to scrap it completely and send photo proof. I did exactly as ordered.Once they verified my oven was destroyed and I had nothing left to cook with, they started dragging their feet claiming "no stock". Then, an associate named Mitchico explicitly promised me in writing that replacement stock would arrive in AUGUST. I agreed to wait.Today, Mitchico completely went back on his word and is now forcing an unwanted full refund on me again and again just to close my ticket. If I wanted a refund, I wouldn't have spent 9 weeks chasing them daily like a debt collector. I want the appliance I paid for. Anova ordered me to destroy my property, and they must honor their August commitment. Absolutely disgraceful service😤
0
Cody Osterhout
Verifizierte Bewertung
Ordered from Anova on June 23
Ordered from Anova on June 23, 2026 and paid in full. Three-plus weeks later: no shipment, no tracking. Support made repeated promises that were never kept — "ships in 1-2 business days" (June 26), an admission of "problems on our end" (July 6), claims it was "already" expedited (July 8), another "1-2 business days" (July 9), and a promised "definitive update in 24-48 hours" (July 12). None materialized. My order got split across two tickets and two reps, causing conflicting info and more delay. Replies took days and were consistently vague. Extremely frustrating; caution advised on fulfillment and communication.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Anovaculinary
Haus & Garten-Ranking →Häufige Fragen zu Anovaculinary
Ist Anovaculinary seriös?
Anovaculinary erreicht aktuell 1,9 von 5 Sternen aus 132 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Anovaculinary?
Kundinnen und Kunden bewerten Anovaculinary im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 132 Bewertungen. 21 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Anovaculinary gibt es?
Die bestbewerteten Anbieter in der Branche Haus & Garten sind leroy merlin (1,3 von 5), Flowershopping (4,6 von 5), Goose Creek (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Anovaculinary beansprucht?
Nein. Das Profil von Anovaculinary ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Anovaculinary hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Anovaculinary auf Bewertungen?
Anovaculinary: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Anovaculinary negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.