Alternate Erfahrungen 2026: 4,5 von 5 (1.358 Bewertungen)

Bewertung

4,5

Gut · von 5 Sternen

Stimmen

1.358

19 in den letzten 12 Monaten

Computergeschäft

35%

Anteil 5-Sterne-Bewertungen

Bewertungen (1.358)

19 in 12 Monaten

Ihre Stimme

Erfahrung zu Alternate schreiben

Naomi Eskelund Werner

Deutschland · 22. Juli 2026

Verifizierte Bewertung

Levering hurtigere end estimeret

Levering hurtigere end estimeret, den blev modtage 2-3 dage efter bestilling til UPS pakkeshop, efter valg om hjemme eller pakkeshop levering. Og så kunne jeg få min affugter i en pænere farve, end der var tilgængelig på det danske marked. So far glad - ved ikke noget om kundeservice, da alt har kørt smooth ind til videre.

0

22. Juli 2026

Finn Svarrer

Deutschland · 21. Juli 2026

Verifizierte Bewertung

Hurtig levering

Hurtig levering, godt produkt

0

21. Juli 2026

Jan l

Deutschland · 7. Juli 2026

Verifizierte Bewertung

Leveringen gik fint med UPS til døren

0

7. Juli 2026

Marianne Wiveson

Deutschland · 22. Juni 2026

Verifizierte Bewertung

Har bestemt ikke noget at klage over.

Har bestemt ikke noget at klage over. Vare kom i den kvalitet jeg forvent. Varen kom hurtigt frem og i hel stand.

0

22. Juni 2026

Abbas Guven Akcay

Deutschland · 11. Juni 2026

Verifizierte Bewertung

Extremely poor experience - 6.5 months waiting, repeated delays, money taken upfront and no compensation provided

I ordered a Ubiquiti UniFi UNAS 4 NAS enclosure from Alternate.dk on 30 December 2025 and paid 3,095 DKK upfront. As of 11 June 2026, more than 6.5 months later, the item had still not been delivered. During this period, the delivery date was postponed several times. At first, Alternate contacted me with new estimated delivery dates and gave me the choice to either wait or receive a refund. I chose to wait, because I assumed that as an existing paying customer I would remain in the delivery queue and eventually receive the product. However, after several postponements by the company, months later, the status was eventually changed to “unknown delivery time,” and I was left with no clear delivery expectation. What makes this especially frustrating is that the product appeared to continue being listed for sale during this period, while my already-paid order remained unfulfilled. After waiting almost seven months, I finally requested a refund. The money was returned, but only the original amount, with no compensation, no interest, and no meaningful acknowledgement of the time, inconvenience, stress, or lost purchasing opportunity caused by the delay. This experience left me feeling that the risk was entirely placed on the customer. Alternate held my money for months, failed to deliver the product, repeatedly postponed the order, and in the end I simply received my original payment back as if nothing had happened. Meanwhile, the market price and availability of the product changed, meaning I may now have to pay more elsewhere because I trusted this retailer and waited. For me, this was not just a minor delay. It was more than half a year of uncertainty for a product I had fully paid for. I would strongly warn other customers to be very careful before ordering items from Alternate.dk. My experience was stressful, disappointing, and unacceptable. I personally would not buy from this company again.

0

11. Juni 2026

Alternate

Antwort des Unternehmens · 11. Juni 2026

Hello Abbas Guven Akcay, Thank you very much for providing your reference number when submitting your review; this allows us to trace your review. We understand your frustration and sincerely apologize for the extremely long waiting time and the constantly shifting delivery dates. For better understanding, we will explain the situation to you and apologize for any inconvenience and discomfort this may have caused you. Even now, there are still delivery difficulties with this item. At the time of placing the order on 12/30/25, the desired item had the availability status 'Ordered, ready for shipment in 3-5 business days.'This means that the item Ubiquiti Ubiquiti UNAS-4-W did not have the status 'In Stock' and was therefore not available from the warehouse, but had already been reordered and, according to the manufacturer/supplier, should arrive with us shortly. After receipt of goods, an incoming inspection and storage will take place, which usually takes 1-3 business days. After that, picking and shipping of the order can take place.However, the delivery date notified to us by the manufacturer/supplier was not met and was repeatedly postponed and again not met. If the notified goods receipt date from the manufacturer/supplier is not met, our system informs the customer of the new order status of their order via email with a slight delay. The customer can then decide whether to continue waiting or to cancel. If the customer cancels, their payment is of course refunded as quickly as possible. We also do not prevent customers from looking elsewhere and canceling the order because they can get the goods more cheaply or faster elsewhere. Regarding your presumably out-of-frustration statement: "After almost seven months of waiting, I finally requested a refund. The money was refunded, but only the original amount, without compensation, without interest, and without any meaningful acknowledgment of the time, Inconveniences, stress, or missed purchase opportunities caused by the delay.” You personally chose multiple times to wait, even though you had the option at any time to look elsewhere and cancel the order because you could get the goods cheaper or faster elsewhere. You cannot hold us responsible for this personal decision. Your assumption that existing orders for the item are processed gradually is correct. When we receive a delivery that cannot fulfill all orders, the system automatically assigns the items to the oldest fulfillable orders. The system only, if at all, gives preference to orders with express shipping as the selected shipping method. Unfortunately, your order was not yet due because of the delivery difficulties. If the information from the manufacturer/supplier is not adhered to without notice, it also is very annoying for us, as we rely on it. With a range of over 85,000 items, we depend on punctual goods receipts, because not every item can be kept in stock continuously for logistical reasons. With understanding of your frustration and kind regards, your Alternate Team

Die Akte

Computergeschäft

Antwortet zügig

Typische Antwortzeit unter 7 Tagen. Beantwortet 8 % der negativen Bewertungen.

HandelsregisterAlternate, Linden
AdressePhilipp-Reis-Str. 2-3
35440 Linden · Deutschland
Anrufen0049-6403-9050-3151
Schreiben[email protected]
Websitealternate.dk
Öffnen →

Alternativen zu Alternate

Computergeschäft-Ranking →

Häufige Fragen zu Alternate

Ist Alternate seriös?

Alternate erreicht aktuell 4,5 von 5 Sternen aus 1.358 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Philipp-Reis-Str. 2-3, 35440 Linden, Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Alternate?

Kundinnen und Kunden bewerten Alternate im Schnitt mit 4,5 von 5 Sternen („Gut“) auf Basis von 1.358 Bewertungen. 19 davon stammen aus den letzten 12 Monaten.

Wo hat Alternate seinen Sitz?

Alternate hat seinen Sitz in Philipp-Reis-Str. 2-3, 35440 Linden, Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Alternate gibt es?

Die bestbewerteten Anbieter in der Branche Computergeschäft sind Ubaldi (1,7 von 5), LDLC (4,4 von 5), Elgiganten A/S (2,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Alternate beansprucht?

Nein. Das Profil von Alternate ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Alternate hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Alternate auf Bewertungen?

Alternate: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Alternate negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wo ist Alternate im Handelsregister eingetragen?

Öffentliche Registerdaten zu Alternate (Linden) liegen vor.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

Erfahrung teilen Zur Startseite